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Added 11 mins ago
LH
Quality Assurance Editor
Lifemark Health Group
Mississauga, ON
- $40,000 to $45,000 CAD / year
- Full-time
Role: Quality Assurance Administrator / Medical Report Editor
Added 25 mins ago
QP
Commercial Leasing Administrator, Qualico Properties
Qualico Properties
Calgary, AB
- Full-time
Reporting to the Manager, Lease Documentation, as the Commercial Leasing Administrator you will provide support to the commercial leasing department, teams or individuals and handle a…
Added 41 mins ago
Supervisor IT Client Services (E26-185)
FortisAlberta
Airdrie, AB
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Added 41 mins ago
GD
Security Specialist
General Dynamics Missions System International
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
Support to the Application Administrator for Halifax
Added 55 mins ago
GD
Security Specialist
General Dynamics Mission Systems–Canada
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
Support to the Application Administrator for Halifax
Added 1 hour ago
QD
Commercial Leasing Administrator, Qualico Properties
Qualico Developments Canada Ltd.
Calgary, AB
- Full-time
Reporting to the Manager, Lease Documentation, as the Commercial Leasing Administrator you will provide support to the commercial leasing department, teams or individuals and handle a…
Added 1 hour ago
GR
Windows Systems Administrator - L2
Global Relay
Vancouver, BC
- Full-time
The Windows Administrator – L2, is a key member of the Operations team and works closely with our other Windows System Administrators, Security staff and Cyber Security Operations Center…
Added 1 hour ago
Senior Operations Administrator - Term position
Scotiabank
Toronto, ON
The Senior Operations Administrator is responsible for carrying out Investment Executive requests and inquiries in a prompt and efficient manner while ensuring that policies and industry…
Added 1 hour ago
Senior Operations Administrator
Scotiabank
Toronto, ON
The Senior Operations Administrator is responsible for carrying out Investment Executive requests and inquiries in a prompt and efficient manner while ensuring that policies and industry…
Added 1 hour ago
AC
Senior IT Support Specialist
Alexandra Comm Hlth Ctr
Calgary, AB
- $68,000 to $80,000 CAD / year
- Full-time
Reporting to the Director of Information Technology, the Senior IT Support Specialist provides advanced technical support to end users by troubleshooting and resolving hardware, software,…
Added 1 hour ago
Windows Systems Administrator - L2
Global Relay
Vancouver, BC
The Windows Administrator – L2, is a key member of the Operations team and works closely with our other Windows System Administrators, Security staff and Cyber Security Operations Center…
Added 1 hour ago
B
Facility Manager III
BGIS
Vancouver, BC
- Full-time
Added 1 hour ago
G
Student Finance Coordinator - Services
Graham
Calgary, AB
- Temporary
…supporting the Services division. Reporting to the Job Cost Administrator Manager, the Co-op Student Finance Coordinator plays a key role in supporting transaction processing activities…
Added 1 hour ago
B
Facility Manager III - Future Opportunities
BGIS
Vancouver, BC
- Full-time
Added 2 hours ago
A
IT Administrator
AlgaeCal
Remote, Canada
- Full-time
- Remote
AlgaeCal is on the hunt for an IT Administrator who’s ready to roll up their sleeves and keep our tech systems running smoothly.
Added 2 hours ago
SP
Customer Success Manager - Global Public Sector
Salesforce Partner Canada
Toronto, ON
- Full-time
…The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and…
Added 2 hours ago
S
Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and…
Added 2 hours ago
Civil Project Engineer, Municipal
ISL Engineering & Landservices
Victoria, BC
Added 2 hours ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
The Oracle/PostgreSQL Database Administrator is responsible for the administration, reliability, security, recoverability, and performance of mission-critical database platforms supporting…
Added 2 hours ago
CG
System Administrator (Microsoft F&O)
CORA Group
Markham, ON · Canada - Markham - Ontario
- Full-time
We are looking for a Finance Systems Administrator to own the day-to-day administration and ongoing optimization of our Microsoft Dynamics 365 Finance & Operations (F&O) environment…
Added 2 hours ago
JS
System Administrator (Microsoft F&O)
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
We are looking for a Finance Systems Administrator to own the day-to-day administration and ongoing optimization of our Microsoft Dynamics 365 Finance & Operations (F&O) environment…
Added 2 hours ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
…As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores,…
Added 3 hours ago
SD
Online Learning Facilitator
Sask DLC
Saskatoon, SK
- Part-time
Follow school-based administrator’s expectations for creating DLCgo accounts/new applications, requesting courses, approving course request, course selections, drops, etc.
Added 3 hours ago
SD
Online Learning Facilitator
Sask DLC
Hillmond, SK · Paradise Hill, SK
- Part-time
Follow school-based administrator’s expectations for creating DLC go accounts/new applications, requesting courses, approving course request, course selections, drops, etc.
Added 3 hours ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
…As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores,…

AGAT Laboratories

Client Services Administrator

Kitchener, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Jan 6, 2027
Experience: Minimum 1 year customer service experience.
Posting language: English
Posted: Oct 8, 2026

Original job description

Your future is bright at AGAT!

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

The Client Services Administrator (CSA) is role that assists the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining deadlines will be a critical aspect of this position.

What you will be doing:

Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team
Ensure delegated client requests are completed in a timely and accurate manner including:
- Submission of bottle order, re-assignment and re-analysis requests.
- Providing clients with accurate and timely information.
- Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
- Notifying clients of sample integrity issues.
Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:
- Responding to client inquiries by email or phone call.
- Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines.
- Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
Provide assistance in Logistics and Shipping, when required, by:
- Preparing bottle orders as per requested submissions.
- Organizing and labeling samples.
Logging samples into LIMS (Laboratory Information Management System.)
Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department.
Participate in team training.
Assist in internal and external audits.

What you bring to the table:

Diploma or Degree in Science or Administration is an asset.
Minimum 1 year customer service experience.
Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
Excellent communication skills with clients and members of the team, both verbal and written.
Excellent organization and time management skills.
Attention to detail for routine tasks and commitment to quality standards.
Ability to work well under pressure

The expected wage for this role is $20.00/hr

Why Join Us?

At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:

Comprehensive health, dental, and vision care.
Paid vacation and flexible sick time.
Employee Assistance Program (EAP).
Long-term disability and life insurance.
Professional development opportunities.

Who We Are:

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.

We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

Our Commitment to Community and Philanthropy:

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.

Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory - we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.

Inclusion and Diversity:

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:

We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.

Expected Position Salary: $21.00/hr- $22.00/hr

Apply About employer

More about this job

Responsibilities

The Client Services Administrator assists the team with customer support, administrative tasks, and maintaining accurate client communication. Responsibilities include processing bottle orders, logging samples into LIMS, and ensuring timely delivery of results and invoices.

Requirements

Candidates should have at least one year of customer service experience and confident computer skills, including proficiency in Microsoft Office and LIMS. A diploma or degree in Science or Administration is considered an asset for this role.

Skills

Customer service
Administrative support
Data entry
Communication
Time management
Organization
Microsoft Office
Outlook
Excel
LIMS
Attention to detail
Problem solving
Reporting systems

Benefits

Health care
Dental care
Vision care
Paid vacation
Flexible sick time
Employee Assistance Program
Long-term disability insurance
Life insurance
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Laboratory
LIMS
Administrative Support
Customer Support
Sample Management
Data Entry
Microsoft Office
Outlook
Excel
Reporting
Logistics
Shipping
Quality Standards
Environmental
Science
Geochemistry
Biochemistry
Microbiology
Analytical Solutions

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