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AGAT Laboratories

Client Services Administrator

Kitchener, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 1 year customer service experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Your future is bright at AGAT!

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

The Client Services Administrator (CSA) is role that assists the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining deadlines will be a critical aspect of this position.

What you will be doing:

Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team
Ensure delegated client requests are completed in a timely and accurate manner including:

Submission of bottle order, re-assignment and re-analysis requests
Providing clients with accurate and timely information
Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time
Notifying clients of sample integrity issues

Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:

Responding to client inquiries by email or phone call
Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines
Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders

Provide assistance in Logistics and Shipping, when required, by:

Preparing bottle orders as per requested submissions
Organizing and labeling samples

Logging samples into LIMS (Laboratory Information Management System.)
Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department
Participate in team training
Assist in internal and external audits

What you bring to the table:

Diploma or Degree in Science or Administration is an asset
Minimum 1 year customer service experience
Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)
Excellent communication skills with clients and members of the team, both verbal and written
Excellent organization and time management skills
Attention to detail for routine tasks and commitment to quality standards
Ability to work well under pressure

The expected wage for this role is $20.00/hr

Why Join Us?

At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:

Comprehensive health, dental, and vision care
Paid vacation and flexible sick time
Employee Assistance Program (EAP)
Long-term disability and life insurance
Professional development opportunities

Who We Are:

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.

We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

Our Commitment to Community and Philanthropy:

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.

Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory - we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.

Inclusion and Diversity:

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.

Thank You for Your Interest:

We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.

Expected Position Salary: $21.00/hr- $22.00/hr

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More about this job

Responsibilities

Support the Client Services Team by responding to client requests, providing timely information, delivering notifications, results, and invoices, and helping maintain sample turnaround times. Provide backup client support, assist with sample logistics and LIMS entry, escalate customer issues, and participate in training and audits.

Requirements

A diploma or degree in science or administration is an asset, along with at least one year of customer service experience. Candidates should have confident computer skills, strong written and verbal communication, excellent organization and time management, attention to detail, and the ability to work under pressure.

Skills

Customer Service
Client Communication
Administrative Support
Microsoft Office
Microsoft Excel
Outlook
Laboratory Information Management Systems
Reporting Systems
Time Management
Organization
Attention to Detail
Written Communication
Verbal Communication
Sample Handling
Report Updating
Audit Support

Benefits

Comprehensive Health Care
Dental Care
Vision Care
Paid Vacation
Flexible Sick Time
Employee Assistance Program
Long-Term Disability Insurance
Life Insurance
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Customer Support
Administrative Tasks
Client Requests
Bottle Orders
Re-Analysis Requests
Sample Receipt Notifications
Results Delivery
Invoice Delivery
Sample Integrity
Turnaround Times
Priority Request Monitor
Logistics
Shipping
Sample Labeling
Sample Logging
Laboratory Information Management System
LIMS
Reporting Systems
Microsoft Office
Microsoft Excel
Outlook
Client Complaints
Internal Audits
External Audits
Laboratory Services
Science
Quality Standards

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