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Added 10 mins ago
HC
HomeWell Care Services Care Coordinator and Caregiver
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- Full-time
We are seeking a motivated and versatile Office Administrator / Caregiver to join our team. This unique role combines administrative duties with hands-on caregiving support. The ideal…
Added 10 mins ago
GC
Senior Desktop Engineer
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- Full-time
…and Ontario, Canada, supporting over 1,700 employees in both office and remote…
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GC
Senior Desktop Engineer
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- Full-time
…and Ontario, Canada, supporting over 1,700 employees in both office and remote…
Added 10 mins ago
GC
Senior Desktop Engineer
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- Full-time
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Added 10 mins ago
WI
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Surrey, BC
- Internship
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Added 10 mins ago
TE
Branch Administrator - Victoria
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Victoria, BC
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Added 10 mins ago
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Medical Office Administrator
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Our client, a well-established pediatric specialty clinic, is seeking a Medical Office Administrator (Contract). This role is ideal for a friendly, organized, and professional administrator…
Added 25 mins ago
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Assistant Front Office Manager
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Added 39 mins ago
TL
CUSTOMER SUPPORT ADMINISTRATOR/SPECIALIST
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Added 39 mins ago
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HSE Advisor
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- $90,000 to $105,000 CAD / year
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Added 39 mins ago
B
Facility Manager III
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Added 39 mins ago
IG
Insurance Payables Administrator
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- $26.5 to $33.5 CAD / hour
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Added 39 mins ago
FN
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Vancouver, BC · Metro Vancouver A, BC
- Full-time
Added 39 mins ago
DU
Accommodated Testing Coordinator
Dalhousie University
Halifax, NS
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Added 55 mins ago
B-
Site Administrator
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Added 1 hour ago
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Added 1 hour ago
File Admin I-TES (Temporary 6 months)
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MT
Parts Administrator (12 Month Contract)
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- Full-time
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Added 1 hour ago
CF
Supervisor, Operations
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AB · Calgary, AB
- Full-time
The Operations Supervisor is the backbone of day-to-day facility performance, ensuring our office complex operates safely, efficiently, and reliably. Leading our frontline operations team,…
Added 1 hour ago
AC
Pmo Administrator
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- $22 to $23 CAD / hour
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The PMO Administrator provides comprehensive administrative and coordination support to the Project Management Office, enabling effective delivery of projects across a global automation and…
Added 1 hour ago
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Benefits Administrator - FT Permanent & FT Term
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In Office to start, moving to Hybrid – Bedford, Nova Scotia
Added 1 hour ago
1
Office Manager-Downtown Victoria Dental
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- $75,000 to $90,000 CAD / year
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The team at Downtown Dental Victoria located in Victoria, BC are looking for a passionate, hard-working Office Manager on a full-time basis.
Added 1 hour ago
BG
Office Administrator
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- Full-time
Brandt Tractor Ltd is currently seeking a Office Administrator for our Saint-Augustin, location.
Added 1 hour ago
TR
IT Administrator (Hybrid)
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Vancouver, BC
- Full-time
This role is based in Vancouver, BC. It is hybrid, with 3 days per week in office.
Added 1 hour ago
UO
Dental Assistant 3 (Maternity Leave Replacement)
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- Full-time

AGAT Laboratories

Client Services Administrator (Vancouver)

Calgary, AB, T2E 7P7, Canada

$20 to $23 CAD / hour · Full-time

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Job details

Pay: $20 to $23 CAD / hour
Job type: Full-time
Apply by: Feb 7, 2027
Experience: Minimum 1 year customer service experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Your future is bright at AGAT!

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

Our Environmental division in our Calgary location is hiring for a Client Services Administrator (CSA). The successful candidate will assists the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining deadlines will be a critical aspect of this position.

What you will be doing:

Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervisor or Client Services Manager.
Ensure delegated client requests are completed in a timely and accurate manner including:
- Submission of bottle order, re-assignment and re-analysis requests.
- Providing clients with accurate and timely information based on consultation with appropriate resources such as estimated time for delivery of results and technical inquiries.
- Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
- Notifying clients of sample integrity issues.
Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:
- Responding to client inquiries by email or phone call.
- Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines.
- Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
Provide assistance to Logistics and Shipping, when required, by:
- Preparing bottle orders as per requested submissions.
- Organizing and labeling samples.
Logging samples into LIMS (Laboratory Information Management System.)
Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department.
Participate in team training.
Assist in internal and external audits.

What you bring to the table:

Diploma or Degree in Science or Administration is an asset.
Minimum 1 year customer service experience.
Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
Excellent communication skills with clients and members of the team, both verbal and written.
Excellent organization and time management skills.
Attention to detail for routine tasks and commitment to quality standards.
Ability to work well under pressure

Work Environment:

General office environment with some exposure to laboratory environment.
Sitting for prolonged periods of time in an office setting.
Compliance with established safety procedures and appropriate PPE.
Manual dexterity is required.
Exposure to excessive noise, dust and/or varying temperatures is rare.

The hourly pay for this position ranges from $20.00 to $23.00, depending on qualifications and experience.

Why Join Us?

At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:

Comprehensive health, dental, and vision care.
Paid vacation and flexible sick time.
Employee Assistance Program (EAP).
Long-term disability and life insurance.
Professional development opportunities.

Who We Are:

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.

We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

Our Commitment to Community and Philanthropy:

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.

Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory - we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.

Inclusion and Diversity:

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:

We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.

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More about this job

Responsibilities

The Client Services Administrator assists the team with customer support, administrative tasks, and maintaining client communication. Responsibilities include processing bottle orders, managing sample documentation, and providing timely updates on results and technical inquiries.

Requirements

Candidates should have a diploma or degree in Science or Administration and at least one year of customer service experience. Proficiency in Microsoft Office and strong organizational skills are required to manage tasks under pressure.

Skills

Customer service
Administrative support
Data entry
Communication
Time management
Organization
Microsoft Office
Outlook
Excel
Laboratory Information Management Systems
Attention to detail
Problem solving
Reporting
Sample management

Benefits

Comprehensive health care
Dental care
Vision care
Paid vacation
Flexible sick time
Employee Assistance Program
Long-term disability insurance
Life insurance
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Administration
Laboratory
LIMS
Customer Support
Environmental
Data Entry
Sample Receipt
Reporting
Invoicing
Quality Standards
Logistics
Shipping
Microsoft Office
Outlook
Excel
Turnaround Time
Technical Inquiries
Sample Integrity
Regulatory Guidelines

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