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Added 21 mins ago
WI
Experienced Change Management Specialist
WSP in Canada
Toronto, ON
- Full-time
As a Change Management Specialist/ Project Manager, you'll play a pivotal role in helping clients adapt, adopt, and thrive through workplace modernization initiatives, office relocations,…
Added 22 mins ago
B
Senior Manager, Journey Enablement, Acquire and One Client
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a well-rounded Senior Manager to join the Acquire and One Client, Journey Enablement team within Business Banking to drive performance and strategic outcomes in partnership…
Added 22 mins ago
SAP Training/Testing Lead
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…hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a…
Added 22 mins ago
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Digital Client Experience Specialist
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Empire Life is looking to hire a Digital Client Experience Specialist to join our Marketing team! We are actively seeking candidates to fill a current, open position.
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Client Portfolio Manager - Growth Equities
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· Experience as a Client Portfolio Manager or product specialist
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Senior Proposals Specialist
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Added 38 mins ago
Sales Specialist - Oakville
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The Sales Specialist will be responsible for building relationships and brand awareness and increasing sales inside Best Buy stores on behalf of our client.
Added 1 hour ago
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Lead Data Engineer
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Canada
- Full-time
…exceptional customer service. With a rich history of serving diverse client needs, the bank emphasizes integrity, professionalism, and community engagement. Our mission is to foster…
Added 1 hour ago
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Added 1 hour ago
Experienced Change Management Specialist
WSP
Toronto, ON
As a Change Management Specialist/ Project Manager, you'll play a pivotal role in helping clients adapt, adopt, and thrive through workplace modernization initiatives, office relocations,…
Added 1 hour ago
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The Government of Nova Scotia
Halifax, NS
The Public Service Commission (PSC) is a modern client-centric human resources organization within the Nova Scotia Public Service supporting government departments, agencies, and employees…
Added 1 hour ago
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- Full-time
…Canada. Webber supports a wide range of project models to meet client needs, including traditional design bid build, design build, alternative delivery models and public private partnership…
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Privacy Specialist
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Toronto, ON
- Full-time
Added 2 hours ago
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Project Management Specialist
Stantec
Toronto, ON
- Full-time
This external client-facing position is centered on practical project execution and delivery, with a strategic expectation to help expand, grow, and deliver strategic consulting services…
Added 3 hours ago
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Therapeutic Foster Parent
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- Full-time
is an innovative social services agency that provides critical, individualized programs to children, youth, adults and families in vulnerable situations to meet their desired outcomes and…
Added 3 hours ago
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Customs Brokerage Supervisor
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Mississauga, ON
- Full-time
Our client is a well-established global transportation and logistics organization recognized for delivering customized supply chain and freight forwarding solutions across international…
Added 3 hours ago
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Customs Compliance Manager
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Our client is a well-established international logistics and customs brokerage organization with a strong Canadian presence. The company supports complex supply chains through integrated…
Added 3 hours ago
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Network and Systems Specialist
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The organization has a strong financial footing and a robust client base that spans the globe. This means job stability, competitive remuneration, and a chance to work on high-profile…
Added 4 hours ago
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Senior Advisor in Estate Planning
National Bank of Canada
Montreal, QC
- Full-time
…mission of the department is to offer high-quality expertise and services in succession, retirement, and…
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BANKING ADVISOR
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Sainte-Adèle, QC
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Refer your clients to your specialist colleagues for their specific needs.
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Longueuil, QC
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Refer your clients to your specialist colleagues for their specific needs.
Added 4 hours ago
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Junior Ad Sucess Specialist- Programmatic
MediaMint
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $65,000 CAD / year
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MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance…
Added 5 hours ago
AI
Data Entry Specialist
All-Risks Insurance Brokers Limited
Georgetown, ON
- Full-time
Role Description The Data Entry Specialist is a full-time hybrid role based in Georgetown, ON, with some work-from-home flexibility. This role is responsible for accurately entering,…
Added 5 hours ago
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Talent Acquisition Specialist (12m FTC)
DEPT®
Toronto, ON
- $65,000 to $70,000 CAD / year
As a Talent Acquisition Specialist, you will be dedicated to recruit for a portfolio of DEPT® clients directly, we call this ‘In-House’ recruitment. You will work closely with our Senior…
Added 7 hours ago
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Behavioural Interventionist - Seniors Health
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Brampton, ON
- Contract
Participates in administrative team meeting provides input and ideas for improving communication, services, client/caregiver support, as part of special projects, quality improvement

Closed listing

AGAT Laboratories

Technical Client Service Specialist

Calgary, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 31, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Your future is bright at AGAT

AGAT Laboratories is seeking a Technical Client Services Specialist to join our Environmental Division in Calgary.

This is not a traditional customer service position – it is an opportunity for a technically minded, ambitious individual to become an important link between our clients and our laboratory operations. You will work directly with clients, understand their analytical needs, coordinate with our scientific and operational teams, solve problems and help ensure an exceptional client experience. We are looking for someone who wants to build a career - not simply fill a position. For this opportunity, we are seeking someone who can combine technical aptitude with exceptional people skills.

The Opportunity:

As a Technical Client Services Specialist, you will develop a strong understanding of environmental laboratory services while building relationships with clients and working closely with AGAT's laboratory professionals.

You will take ownership of the client experience from sample submission through analysis, reporting and final delivery. This position offers exposure to laboratory operations, technical services and client management and provides an opportunity to develop broader responsibilities as your knowledge and capabilities grow.

For an individual with initiative, strong communication skills and an interest in science, this can be the beginning of a rewarding long-term career with AGAT. Above all, you will help deliver AGAT's commitment to Service Beyond Analysis.

What you will be doing:

Serve as a primary point of contact and trusted resource for Environmental clients
Build and maintain strong client relationships through face-to-face meetings, telephone conversations and ongoing communication
Develop an understanding of each client's business, analytical requirements and expectations
Act as the link between clients and AGAT's laboratory and operational teams
Take ownership of client projects and help ensure commitments are met
Monitor projects and work orders as they progress through the laboratory
Proactively communicate project status, laboratory updates and potential turnaround-time delays
Coordinate with laboratory and operational teams regarding client projects, technical questions and reanalysis requirements
Communicate sample integrity concerns and work with clients and laboratory personnel toward appropriate solutions
Ensure accurate and timely delivery of sample receipt notifications, certificates of analysis, reports, exports and invoices
Identify opportunities to improve analytical packages, reporting formats and the overall client experience
Maintain accurate client information and special instructions within AGAT's systems
Participate in ongoing technical, client-service and professional development

Who we are looking for:

A diploma or degree in Science, Environmental Science, Chemistry or a related discipline, or an equivalent combination of client-facing experience is preferred
Minimum one to two years of laboratory or customer service experience.
Excellent verbal and written communication skills
Confidence communicating directly with clients and technical professionals
The ability to develop relationships and earn the trust of clients and colleagues
Strong organizational and time-management skills
Excellent attention to detail and a commitment to quality
Initiative, curiosity and strong problem-solving ability
The confidence to take ownership of an issue and follow it through to resolution
The ability to work effectively in a fast-paced environment while managing competing priorities
Strong computer skills, including Microsoft Office. Experience with Laboratory Information Management Systems (LIMS) or reporting systems is an asset
A collaborative approach and genuine desire to learn and develop

Who We Are:

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.

We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

Our Commitment to Community and Philanthropy:

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.

Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory - we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.

Inclusion and Diversity:

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.

Thank You for Your Interest:

We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.

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About employer

More about this job

Responsibilities

Serve as the primary contact for environmental clients, manage client relationships, and coordinate projects between clients and laboratory and operational teams. Monitor work orders and timelines, communicate updates and sample integrity concerns, ensure accurate delivery of reports and related documents, and help improve the client experience.

Requirements

A diploma or degree in science, environmental science, chemistry, or a related discipline is preferred, as is equivalent client-facing experience; one to two years of laboratory or customer service experience is sought. Candidates should have strong communication, organizational, problem-solving, and computer skills, with LIMS or reporting-system experience considered an asset.

Skills

Customer Service
Environmental Laboratory Services
Client Communication
Project Coordination
Problem-Solving
Organization
Time Management
Attention to Detail
Quality Assurance
Microsoft Office
Laboratory Information Management Systems
Reporting Systems
Sample Integrity
Analytical Requirements
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Environmental Science
Chemistry
Laboratory Services
Environmental Laboratory
Client Services
Customer Service
Laboratory Operations
Analytical Requirements
Project Coordination
Work Orders
Turnaround Times
Sample Integrity
Reanalysis
Certificates Of Analysis
Reporting
Invoices
Microsoft Office
Laboratory Information Management Systems
LIMS
Reporting Systems
Quality
Problem-Solving
Professional Development

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