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AGAT Laboratories

Technical Client Service Specialist - Edmonton

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Your future is bright at AGAT

AGAT Laboratories is seeking a Technical Client Services Specialist to join our Environmental Division in Edmonton.

This is not a traditional customer service position – it is an opportunity for a technically minded, ambitious individual to become an important link between our clients and our laboratory operations. You will work directly with clients, understand their analytical needs, coordinate with our scientific and operational teams, solve problems and help ensure an exceptional client experience. We are looking for someone who wants to build a career - not simply fill a position. For this opportunity, we are seeking someone who can combine technical aptitude with exceptional people skills.

The Opportunity:

As a Technical Client Services Specialist, you will develop a strong understanding of environmental laboratory services while building relationships with clients and working closely with AGAT's laboratory professionals.

You will take ownership of the client experience from sample submission through analysis, reporting and final delivery. This position offers exposure to laboratory operations, technical services and client management and provides an opportunity to develop broader responsibilities as your knowledge and capabilities grow.

For an individual with initiative, strong communication skills and an interest in science, this can be the beginning of a rewarding long-term career with AGAT. Above all, you will help deliver AGAT's commitment to Service Beyond Analysis.

What you will be doing:

Serve as a primary point of contact and trusted resource for Environmental clients
Build and maintain strong client relationships through face-to-face meetings, telephone conversations and ongoing communication
Develop an understanding of each client's business, analytical requirements and expectations
Act as the link between clients and AGAT's laboratory and operational teams
Take ownership of client projects and help ensure commitments are met
Monitor projects and work orders as they progress through the laboratory
Proactively communicate project status, laboratory updates and potential turnaround-time delays
Coordinate with laboratory and operational teams regarding client projects, technical questions and reanalysis requirements
Communicate sample integrity concerns and work with clients and laboratory personnel toward appropriate solutions
Ensure accurate and timely delivery of sample receipt notifications, certificates of analysis, reports, exports and invoices
Identify opportunities to improve analytical packages, reporting formats and the overall client experience
Maintain accurate client information and special instructions within AGAT's systems
Participate in ongoing technical, client-service and professional development

Who we are looking for:

A diploma or degree in Science, Environmental Science, Chemistry or a related discipline, or an equivalent combination of client-facing experience is preferred
Minimum one to two years of laboratory or customer service experience.
Excellent verbal and written communication skills
Confidence communicating directly with clients and technical professionals
The ability to develop relationships and earn the trust of clients and colleagues
Strong organizational and time-management skills
Excellent attention to detail and a commitment to quality
Initiative, curiosity and strong problem-solving ability
The confidence to take ownership of an issue and follow it through to resolution
The ability to work effectively in a fast-paced environment while managing competing priorities
Strong computer skills, including Microsoft Office. Experience with Laboratory Information Management Systems (LIMS) or reporting systems is an asset
A collaborative approach and genuine desire to learn and develop

Who We Are:

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.

We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

Our Commitment to Community and Philanthropy:

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.

Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory - we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.

Inclusion and Diversity:

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.

Thank You for Your Interest:

We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.

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More about this job

Responsibilities

Serve as the primary contact for environmental clients, manage client projects from sample submission through reporting and delivery, and coordinate with laboratory and operational teams to meet commitments. Communicate project updates and resolve issues involving timelines, sample integrity, technical questions, reporting, and client requirements.

Requirements

A diploma or degree in science, environmental science, chemistry, or a related discipline is preferred, or equivalent client-facing experience; one to two years of laboratory or customer service experience is sought. Candidates should have strong communication, relationship-building, organizational, problem-solving, and computer skills, with the ability to manage competing priorities and take ownership of issues.

Skills

Customer Service
Laboratory Coordination
Environmental Science
Analytical Requirements
Project Management
Written Communication
Verbal Communication
Problem-Solving
Organization
Time Management
Attention to Detail
Microsoft Office
Laboratory Information Management Systems
Quality Assurance
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Environmental Laboratory Services
Environmental Science
Chemistry
Sample Submission
Sample Integrity
Laboratory Operations
Analytical Requirements
Client Services
Project Coordination
Work Orders
Turnaround Times
Certificates Of Analysis
Reporting Systems
Laboratory Information Management Systems
LIMS
Microsoft Office
Reanalysis
Quality
Technical Services
Client Communication
Invoice Delivery
Laboratory Coordination

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