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Added 7 mins ago
BG
Heavy Equipment Technician - Leadhand - Construction & Forestry
Brandt Group of Companies
Oro, ON
- Full-time
…complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently. They are also responsible for providing leadership support to the shop by…
Added 7 mins ago
P
Retail Customer Service Lead
PetSmart
Timmins, ON
- Full-time
PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This…
Added 7 mins ago
BG
Facility Manager
Brandt Group of Companies
Mississauga, ON
- Full-time
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the…
Added 7 mins ago
S
Diet Clerk, Patient Food Services, C&W
Sanya’k̓ula
Vancouver, BC
- Part-time
Job Title: DIET CLERK, PATIENT FOOD SERVICES, C&W Requisition #: 206010 Job Location: Canada-British Columbia-Vancouver Department: Patient Food In-House Job Type: Regular, Part Time Start…
Added 8 mins ago
SD
Receiver, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
S
Customer Experience Associate
Stord
Delta, BC · YVR - Delta, BC
- Full-time
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel…
Added 22 mins ago
TM
Asst Contr & Sr Mgr Acct&Repo
Toronto Metropolitan University
Toronto, ON
- Full-time
Financial Services is responsible for accounting and reporting on the financial transactions of the University including specifically accounting and financial reporting; external audits;…
Added 22 mins ago
R
Customer Service Associate
RONA
Red Deer, AB
- Full-time
Prepare special orders, obtain the required information and specifications from customer, contact Special Order Purchaser to establish and confirm price and available delivery date
Added 22 mins ago
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Class 1 driver, drywall delivery premium 6$/hr
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Varennes, QC
- Full-time
Oversee orders, including invoices, payments, and returns, while providing customer service in line with SMART principles
Added 22 mins ago
CG
Catering Support Associate Full Time
Compass Group Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We are seeking a dependable, detail-oriented, and customer-focused Catering Support Associate to join our team.
Added 22 mins ago
AH
Customer Service & Administrative Coordinator
Axxel HR
Montreal, QC
- Full-time
Our client offers a welcoming, collaborative environment within a small, close-knit team. The position combines customer service, administrative coordination, order management and…
Added 22 mins ago
CC
Assistant Route Service Sales Representative (4-Day Workweek)
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Abbotsford, BC
- Full-time
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Added 22 mins ago
P
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Abbotsford, BC
- Full-time
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Added 22 mins ago
CG
Prep Cook Full Time
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Added 22 mins ago
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Pro Sales Specialist
RONA
Toronto, ON · Etobicoke, ON
- Full-time
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Added 22 mins ago
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- Full-time
…operations in accordance with Standard Operating Procedures and customer requirements. Key activities of this role include quote and order management, invoicing and customer account…
Added 22 mins ago
R
Outside Sales Rep - ICI Division (Calgary)
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Calgary, AB
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Understanding the needs of our customers in order to advise them and establish a relationship of trust to promote our products and services
Added 22 mins ago
TN
Warehouse Worker-Outbound, Days (Up-to 4 mos Term)
The North West Company
Winnipeg, MB
- Part-time
…responsible for distributing products to our stores through order picking, ticketing, packing, as well as shipping and…
Added 22 mins ago
S
Lead Business Consultant, Enterprise Data Management & Data Integration
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Toronto, ON
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Design, configure, and support data flows between SimCorp One® and upstream or downstream systems, including order management, accounting, performance, risk, reporting, data warehouse, and…
Added 22 mins ago
W
Representative - Inside Sales
Wesco
London, ON
- Full-time
…customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying…
Added 22 mins ago
T
Personal Banker
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- Full-time
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Added 22 mins ago
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Functional Analyst, EDI Integration
McKesson
Mississauga, ON
- Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 22 mins ago
BH
Junior Customer Success Manager
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Remote, Canada
- Full-time
- Remote
You might have one year of experience in customer success, sales, account management, or customer service. Or, you might be someone who has started your own side hustle, built a small…
Added 22 mins ago
CC
Route Service Representative (4-Day Workweek)
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Quebec, QC
- Full-time
Grow our existing customer base by upselling and cross-selling additional products and services
Added 23 mins ago
B
Portfolio Assistant
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Victoria, BC
- Full-time
Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advise members of the team.

AGDATA, LP

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

Provide real-time technical support for AGDATA tools and services, troubleshoot customer data submissions, and guide customers toward resolutions and best practices. Maintain client relationships, coordinate escalations across teams, support data processing and issue resolution, and identify ways to improve customer experience and internal processes.

Requirements

Applicants must be bilingual in French and English and comfortable communicating in both languages by phone and email. They should have strong reading comprehension, critical thinking, problem-solving, multitasking, prioritization, time management, teamwork, independent workload management, and Microsoft Office skills; ticketing platform experience is an asset.

Skills

French And English Bilingual Communication
Customer Support
Technical Troubleshooting
Problem-Solving
Critical Thinking
Reading Comprehension
Cross-Functional Collaboration
Data Entry
Data Processing
Data Cleansing
Data Matching
Time Management
Multitasking
Microsoft Office
Ticketing Platforms

Benefits

Paid Time Off
Paid Holidays
Volunteer Time Off
Flexible Work Hours
Health Insurance
Vision Insurance
Dental Insurance
Prescription Drug Coverage
Health Care Spending Account
Retirement Savings Plan With Company Matching
Tuition Reimbursement
Employee Assistance Program
Virtual Counseling
Ergonomic Assessments
Training And Development
Free Snacks And Drinks

Visa sponsorship

Not detected in the job text

Keywords

AGDATA
Customer Support
Technical Support
Troubleshooting
Customer Data Submissions
Data Entry
Data Processing
Data Cleansing
Data Matching
Issue Resolution
Customer Relationships
Account Support
Case Escalation
Cross-Functional Collaboration
Engineering
Sales
Customer Success
Microsoft Office
JIRA
Ticketing Platforms
Agriculture
Crop Protection
Specialty Chemicals
Animal Health
Marketing Program Management
Data Management
Analytical Solutions
French
English

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