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Added 1 min ago
C
Business Enablement Analyst co-op
CIBC
Toronto, ON
- Full-time
The Business Enablement Analyst co-op will play a vital role in managing and optimizing the Allego Learning Management System (LMS). You’ll ensure the platform runs smoothly, help users get…
Added 1 min ago
C
Analyst, FIU Regulatory Reporting
CIBC
Toronto, ON
- Full-time
As a member of FIU Operation Team, the Analyst, FIU Regulatory Reporting is responsible for supporting the execution of the FIU’s regulatory submissions as it relates to AML investigative…
Added 1 min ago
CT
Senior Procurement Analyst
Canadian Tire Corporation
Toronto, ON
- Full-time
…Merchandising teams in saving over $100 MM. The Senior Procurement Analyst (SPA) has played a significant role in realizing those savings. The SPA will contribute to the financial…
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Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
The Credit Analyst, Real Estate Finance will facilitate decisioning and analysis of all types of credit information to support real estate related lending decisions and processes for the…
Added 1 min ago
Senior Analyst, Financial Accounting & Reporting
Scotiabank
Toronto, ON
The Senior Analyst, Global Finance – Subsidiary Financial Accounting and Reporting supports accurate and timely financial reporting for Scotia Capital Inc. and other wholly owned…
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R
Ingénieur analyste - Systèmes de contrôle / Engineer, Analyst - Control Systems
RTX
Longueuil, QC
- Full-time
Added 1 min ago
Senior Financial Reporting Analyst | Great West
The Canada Life Assurance Company
Winnipeg, MB
The Senior Financial Reporting Analyst supports SAP-related business, accounting and financial reporting processes within Lifeco Global across Canada, Europe (UK, Germany, Ireland,…
Added 1 min ago
SD
PeopleSoft Systems Analyst
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
Analyst to support a business-critical Human Capital Management (HCM)
Added 1 min ago
CO
Network Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
We are seeking a temporary, full-time Network Analyst to join our team for a two-year term starting January 04, 2027 & ending January 12, 2029. This role is ideal for a technology…
Added 1 min ago
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AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured…
Added 1 min ago
NS
AI Support Analyst
N2P Systems
Montreal, QC
- Full-time
We are seeking a customer-focused AI Support Analyst Level 2.5 to support enterprise AI tools and assist employees with technical questions, troubleshooting, and product-related issues.
Added 15 mins ago
AC
Tech Analyst
Air Canada
Toronto, ON
- Full-time
Air Canada seeks a highly motivated, detail-orientated Technical Analyst to join the Air Canada Application Development team to enhance Air Canada’s digital assets.
Added 30 mins ago
Technology Analyst
Infosys
ON
…for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture,…
Added 30 mins ago
HO Accounting & Finance - Credit & Collections Analyst
Nippon Express Canada
Mississauga, ON
…responsibilities for the collection of accounts receivables, monitor customer accounts, posting payments to customer's account and provide timely and effective resolutions to escalated…
Added 30 mins ago
Senior Business Analyst
Mariner
Halifax, NS
We are seeking an experienced Senior Business Analyst to support enterprise technology and business transformation initiatives for a client in Halifax, NS.
Added 30 mins ago
PM
Sales & Operations Planning Analyst
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $75,000 to $80,000 CAD / year
- Full-time
As a member of the Operations team, the S&OP Analyst will gather and analyze numerous data sets and provide analytical support and insight to improve the operational effectiveness. You will…
Added 30 mins ago
FC
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 30 mins ago
FC
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 45 mins ago
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Business Technology Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 45 mins ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Provides support for the investigation, analysis & documentation of program risks.
Added 45 mins ago
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Workforce Planning Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you driven by analysis, operational capacity optimization, and data-driven decision-making? As a Workforce Planning Analyst, you will play a key role in aligning operational needs with…
Added 45 mins ago
Business Analyst
Dollarama
Mont-Royal, QC
Working within the Project Management Office in a dynamic environment, the Business Data Analyst plays a key role in the success of various projects, notably analytical products and system…
Added 45 mins ago
A
Category Analyst - CPG Grocery
Acosta
Mississauga, ON
- Full-time
…example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
Added 1 hour ago
BG
Financial Analyst
Brandt Group of Companies
Calgary, AB
- Full-time
The Financial Analyst is responsible for supporting business decision-making through financial planning, analysis, and reporting. This role prepares forecasts, analyzes variances, develops…
Added 1 hour ago
P&
Systems Analyst
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
We are seeking a Systems Analyst to join our corporate team. This role is responsible for providing technical assistance and troubleshooting to end users of software applications and…

AGDATA, LP

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

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More about this job

Responsibilities

Provide real-time technical support for AGDATA tools and services, troubleshoot customer data submissions, and guide customers toward resolutions and best practices. Maintain client relationships, coordinate escalations across teams, support data processing and issue resolution, and identify ways to improve customer experience and internal processes.

Requirements

Applicants must be bilingual in French and English and comfortable communicating in both languages by phone and email. They should have strong reading comprehension, critical thinking, problem-solving, multitasking, prioritization, time management, teamwork, independent workload management, and Microsoft Office skills; ticketing platform experience is an asset.

Skills

French And English Bilingual Communication
Customer Support
Technical Troubleshooting
Problem-Solving
Critical Thinking
Reading Comprehension
Cross-Functional Collaboration
Data Entry
Data Processing
Data Cleansing
Data Matching
Time Management
Multitasking
Microsoft Office
Ticketing Platforms

Benefits

Paid Time Off
Paid Holidays
Volunteer Time Off
Flexible Work Hours
Health Insurance
Vision Insurance
Dental Insurance
Prescription Drug Coverage
Health Care Spending Account
Retirement Savings Plan With Company Matching
Tuition Reimbursement
Employee Assistance Program
Virtual Counseling
Ergonomic Assessments
Training And Development
Free Snacks And Drinks

Visa sponsorship

Not detected in the job text

Keywords

AGDATA
Customer Support
Technical Support
Troubleshooting
Customer Data Submissions
Data Entry
Data Processing
Data Cleansing
Data Matching
Issue Resolution
Customer Relationships
Account Support
Case Escalation
Cross-Functional Collaboration
Engineering
Sales
Customer Success
Microsoft Office
JIRA
Ticketing Platforms
Agriculture
Crop Protection
Specialty Chemicals
Animal Health
Marketing Program Management
Data Management
Analytical Solutions
French
English

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