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Added 1 min ago
AI
Anti-money laundering (AML) Reporting Analyst
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
…compliance of Alberta's regulated iGaming market. Reporting to the Manager, AML Risk Analysis & Reporting, this position supports AiGC's obligations under the Proceeds of Crime (Money…
Added 1 min ago
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Senior Account Manager
SoTalent
Toronto, ON
- Full-time
Utilize sales data, market insights, and business analytics to identify growth opportunities and improve account performance.
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A
Portfolio Administrator
Aviso
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Senior Manager, MAP Trading, the Portfolio Administrator is responsible for the daily portfolio administration of Credential's Separately Managed Account (SMA) programs and…
Added 1 min ago
MD
Agency Chief Financial Officer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Development and use of business and financial analytics to support operations decisions.
Added 1 min ago
BG
Senior Procurement Analyst - Property Management
Brandt Group of Companies
Zehner
- Full-time
Use supplier and market data to incorporate business unit requirements.
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A
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Fund Reporting and Administration, the Senior Analyst, Fund Reporting will participate in all financial and regulatory reporting of Northwest & Ethical Investments…
Added 1 min ago
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Service Designer, Temporary
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Vancouver, BC
- Contract
…research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable…
Added 1 min ago
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Procurement Analyst
Brandt Group of Companies
Zehner
- Full-time
Use supplier and market data to incorporate business unit requirements, develop sourcing strategies, and optimize Brandt’s competitive position.
Added 1 min ago
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Operations Strategy, Sr Manager/Gestionnaire principal, stratégie des opérations
RTX
Longueuil, QC
- Full-time
Added 1 min ago
GE
Human Resources Generalist
GFL Environmental Inc.
Calgary, AB · Rocky View No 44, AB
- Full-time
Partner directly with site managers and supervisors to build frontline leadership capabilities, reinforcing manager ownership over team performance and accountability.
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Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
…and you will put the clients' needs at the forefront and seek data to truly understand how our customers want to engage with our product. Your focus will be on getting things done and…
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Engagement Manager
Straive
Calgary, AB
- Full-time
Straive is a global leader in enterprise-grade Data Analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert…
Added 16 mins ago
Strategic Business Analyst
City of Edmonton
AB
…improvement initiatives across three departments: Office of the City Manager, Corporate Services, and Financial Services. You will lead transformational projects, guide strategic…
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Senior Revenue Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
…measurable growth for B2B SaaS and tech companies. We believe in data-backed strategy, radical accountability, and world-class execution across every channel - Paid Media, SEO & Content,…
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Senior Marketing Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
…measurable growth for B2B SaaS and tech companies. We believe in data-backed strategy, radical accountability, and world-class execution across every channel - Paid Media, SEO & Content,…
Added 16 mins ago
1
Senior GTM Program Manager
1Password
Remote, Canada
- Full-time
- Remote
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 16 mins ago
Technical Program Manager-II, GO-AI
Amazon
Vancouver, BC
As a Technical Program Manager on GO-AI's Technology & Development team, you will partner with product, science, software engineering, data engineering, operations, and other Amazon…
Added 16 mins ago
RB
Manager, Digital Product Marketing - RBC Direct Investing
Royal Bank of Canada
Toronto, ON
- Full-time
Use web analytics (GA4), search console data, and emerging AI-search tracking tools to identify opportunities and measure the impact of transformation initiatives
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Senior Analyst, Marketing Science
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Toronto, ON
- Full-time
Lead a small team of Analysts and draw from wider Data Analytics resources within the organization, including Data Engineering
Added 31 mins ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
…between sales and manufacturing while working with the sales analytics team (45% of responsibilities). The second responsibility will be working and special projects for the U.S. Sales…
Added 31 mins ago
AC
Fuel Accounting Analyst
Alimentation Couche-Tard
Laval, QC
- Full-time
…responsible for processing, reviewing, and analyzing financial data related to fuel sales and purchases. The Analyst ensures the accuracy of accounting information, compliance with internal…
Added 31 mins ago
OH
Product Program Manager
Omega Holdings
Montreal, QC
- Full-time
…organically and through acquisition. We are hiring a Product Manager to support our corporate Product Development department which works in partnership with our portfolio…
Added 31 mins ago
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MERCHANDISING SPECIALIST - LIVE GOODS
The Home Depot
Canada
- Full-time
…The specialist is responsible for maintaining and managing data accuracy as it relates to article listings, supplier base and marketing activity. This role manages communications with…
Added 31 mins ago
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Senior Account Manager
SoTalent
Richmond Hill, ON
- Full-time
Utilize data, analytics, and market insights to identify growth opportunities, improve profitability, optimize trade investment returns, and enhance product availability.
Added 31 mins ago
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Accounting Manager
Nanalysis
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
· Experience with data analytics and reporting tools.

AGDATA, LP

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

Provide real-time technical support for AGDATA tools and services, troubleshoot customer data submissions, and guide customers toward resolutions and best practices. Maintain client relationships, coordinate escalations across teams, support data processing and issue resolution, and identify ways to improve customer experience and internal processes.

Requirements

Applicants must be bilingual in French and English and comfortable communicating in both languages by phone and email. They should have strong reading comprehension, critical thinking, problem-solving, multitasking, prioritization, time management, teamwork, independent workload management, and Microsoft Office skills; ticketing platform experience is an asset.

Skills

French And English Bilingual Communication
Customer Support
Technical Troubleshooting
Problem-Solving
Critical Thinking
Reading Comprehension
Cross-Functional Collaboration
Data Entry
Data Processing
Data Cleansing
Data Matching
Time Management
Multitasking
Microsoft Office
Ticketing Platforms

Benefits

Paid Time Off
Paid Holidays
Volunteer Time Off
Flexible Work Hours
Health Insurance
Vision Insurance
Dental Insurance
Prescription Drug Coverage
Health Care Spending Account
Retirement Savings Plan With Company Matching
Tuition Reimbursement
Employee Assistance Program
Virtual Counseling
Ergonomic Assessments
Training And Development
Free Snacks And Drinks

Visa sponsorship

Not detected in the job text

Keywords

AGDATA
Customer Support
Technical Support
Troubleshooting
Customer Data Submissions
Data Entry
Data Processing
Data Cleansing
Data Matching
Issue Resolution
Customer Relationships
Account Support
Case Escalation
Cross-Functional Collaboration
Engineering
Sales
Customer Success
Microsoft Office
JIRA
Ticketing Platforms
Agriculture
Crop Protection
Specialty Chemicals
Animal Health
Marketing Program Management
Data Management
Analytical Solutions
French
English

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