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Added 9 mins ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, QA Services, you will have a unique opportunity to lead, manage and coach the Salesforce QA Services team to deliver world class experiences to our team…
Added 9 mins ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
The Senior Material Handling Engineer / Project Manager will demonstrate strong technical leadership, accountability, and professional judgment. The successful candidate will independently…
Added 9 mins ago
BS
Spécialiste Clinique Flex II
Boston Scientific
Levis, QC
- Full-time
Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical,…
Added 9 mins ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
…support advanced power automation, monitoring, and control solutions. As a technical contributor and project lead, you will provide engineering expertise for power management systems,…
Added 9 mins ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
Eaton’s Electrical sector is currently seeking an IT Operations Business Relationship Manager (US and Canada) to join our PCS (Protection, Control and Solutions) team. This position can…
Added 24 mins ago
TG
Analyst
The Global Institute for Health and Human Rights
Chatham-Kent, ON · Chatham, ON
- Volunteer
Chatham Financial is a global financial advisory and technology firm specializing in debt and derivatives solutions. We partner with leading real estate, private equity, infrastructure, and…
Added 24 mins ago
WI
HSE Site Representative
WSP in Canada
MB · Manitoba, Canada
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 39 mins ago
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Developing Investment Advisor (Vancouver Island)
TD
Victoria, BC
- Full-time
TD Wealth, Private Wealth Management (PWM) provides high-net worth clients with holistic discovery and planning resulting in customized wealth advice and solutions.
Added 39 mins ago
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Sr. Staff Technical Program Manager - Ads (Canada )
Shopify
Canada
- Full-time
Shopify's Technical Program Managers (TPMs) lead large-scale technical programs that build exceptional products for our merchants, enable entrepreneurship, and create new value for the…
Added 54 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Working closely with analysts, technical leads, managers and developers from UBC IT, from the Enterprise Resource Planning (ERP)program and sustainment teams, and from the broader IT…
Added 54 mins ago
CC
Operations Manager
Carlson Construction Group
North Vancouver, BC
- $140,000 to $160,000 CAD / year
- Full-time
We are looking for an experienced Operations Manager to lead our North Vancouver operations and help drive the next phase of CMIR's growth and success.
Added 54 mins ago
IH
Person and Family Centered Care Coordinator
Interior Health Authority
Kelowna, BC
- Full-time
…of reports for various user groups and individuals; provides technical leadership and direction to project resources; provides advice and system recommendations to team members and other…
Added 54 mins ago
CS
Program Manager, Data and Agri-food Standards/ Responsable de Programme, Normes Relatives aux Données et au Secteur Agroalimentaire
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $116,230 to $152,555 CAD / year
- Full-time
CSA Group Standards Division has an opportunity for a Program Manager, Data and Agri-food, reporting to the Director, Data and Agri-food Standards. The Program Manager (PGM) is responsible…
Added 54 mins ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $88,260 to $100,000 CAD / year
- Full-time
…academia, researchers, and government officials, facilitating technical discussions and promoting consensus to develop leading-edge standards solutions. Working with stakeholders and…
Added 1 hour ago
Automation Project Manager
Spartan Controls Ltd.
Burnaby, BC
We are hiring an Automation Project Manager based at our Burnaby Automation Centre to lead the delivery of our full automation project scope, with a strong focus on Process and Safety…
Added 1 hour ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is…
Added 1 hour ago
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Service Delivery Manager
Avanade
Toronto, ON
- Full-time
We are seeking an experienced Service Delivery Manager (SDM) to lead the delivery of 24x7 Managed Application Support Services for a large Banking client. The successful candidate will be…
Added 1 hour ago
FA
Departure Control Coordinator
Flair Airlines
Toronto, ON
- Full-time
…exceptions are addressed, and airport stations receive timely technical support. The role monitors APIS, U.S. Secure Flight, CBP messaging, and other regulatory requirements while resolving…
Added 1 hour ago
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Material Planner
Puratos
Chilliwack, BC
- Full-time
…and terms negotiation. This position supports the Purchasing Manager by maintaining and communicating contract information (quantity balances, timing and pricing) for various materials and…
Added 1 hour ago
A
Technical Program Manager-II, GO-AI
Amazon
Vancouver, BC
- Full-time
As a Technical Program Manager on GO-AI's Technology & Development team, you will partner with product, science, software engineering, data engineering, operations, and other Amazon…
Added 1 hour ago
A
Consultant(e) en intégration (Bilingue) - Integration Consultant (Bilingual)
ADP
Toronto, ON · Etobicoke, ON
- $75,200 to $125,200 CAD / year
- Other
ADP Canada est un chef de file dans la prestation de solutions de paie, de ressources humaines, de gestion des talents, de gestion du temps et d’administration des avantages sociaux. Nous…
Added 1 hour ago
A
Consultant(e) en intégration (Bilingue) - Integration Consultant (Bilingual)
ADP
Montreal, QC
- $75,200 to $125,200 CAD / year
- Other
ADP Canada est un chef de file dans la prestation de solutions de paie, de ressources humaines, de gestion des talents, de gestion du temps et d’administration des avantages sociaux. Nous…
Added 1 hour ago
BR
Mechanical Designer
Bold Robotic Solutions Inc.
Vineland, ON
- Full-time
…that support the development and production of Bold Robotic Solutions’ robotic systems. This role primarily focuses on design execution and documentation, while also contributing to…
Added 1 hour ago
HR
Solution Engineering Manager
Hitachi Rail
Toronto, ON
- Full-time
The Solution Engineering Manager (SEM) is the Technical Bid / Project manager for the Engineering organization. They provide the principle engineering delivery leadership, direction,…
Added 1 hour ago
GD
Growth Manager - Canadian Market
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are looking for a passionate Canadian Market Growth Manager to lead market expansion; form strong relationships with senior government representatives; deliver innovative, differentiated…

AGDATA, LP

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

Provide real-time technical support for AGDATA tools and services, troubleshoot customer data submissions, and guide customers toward resolutions and best practices. Maintain client relationships, coordinate escalations across teams, support data processing and issue resolution, and identify ways to improve customer experience and internal processes.

Requirements

Applicants must be bilingual in French and English and comfortable communicating in both languages by phone and email. They should have strong reading comprehension, critical thinking, problem-solving, multitasking, prioritization, time management, teamwork, independent workload management, and Microsoft Office skills; ticketing platform experience is an asset.

Skills

French And English Bilingual Communication
Customer Support
Technical Troubleshooting
Problem-Solving
Critical Thinking
Reading Comprehension
Cross-Functional Collaboration
Data Entry
Data Processing
Data Cleansing
Data Matching
Time Management
Multitasking
Microsoft Office
Ticketing Platforms

Benefits

Paid Time Off
Paid Holidays
Volunteer Time Off
Flexible Work Hours
Health Insurance
Vision Insurance
Dental Insurance
Prescription Drug Coverage
Health Care Spending Account
Retirement Savings Plan With Company Matching
Tuition Reimbursement
Employee Assistance Program
Virtual Counseling
Ergonomic Assessments
Training And Development
Free Snacks And Drinks

Visa sponsorship

Not detected in the job text

Keywords

AGDATA
Customer Support
Technical Support
Troubleshooting
Customer Data Submissions
Data Entry
Data Processing
Data Cleansing
Data Matching
Issue Resolution
Customer Relationships
Account Support
Case Escalation
Cross-Functional Collaboration
Engineering
Sales
Customer Success
Microsoft Office
JIRA
Ticketing Platforms
Agriculture
Crop Protection
Specialty Chemicals
Animal Health
Marketing Program Management
Data Management
Analytical Solutions
French
English

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