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Added 8 mins ago
CR
Railcar Loader
Cando Rail & Terminals
Fort Saskatchewan, AB
- Full-time
Actively participating with the team and providing excellent customer service while promoting a superior company image
Added 8 mins ago
CR
Railcar Loader
Cando Rail & Terminals
Edmonton, AB
- Full-time
Actively participating with the team and providing excellent customer service while promoting a superior company image
Added 8 mins ago
TI
Senior Product Manager
Teckhorizon Inc
Toronto, ON
- Contract
Our client is seeking a Senior Product Manager to lead product planning, strategy, development, and delivery throughout the product lifecycle. The role requires extensive experience…
Added 8 mins ago
DB
Account Manager
Doman Building Materials Group
Saskatoon, SK
- Full-time
Doman Building Materials is an exciting place to work as an Account Manager. Operating in every province throughout Canada, the Account Manager will support our customers in Saskatchewan.
Added 8 mins ago
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System Configuration Specialist / Spécialiste en configuration de systèmes (CS002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This individual will also serve as the first point of contact for troubleshooting service requests, conducting remote diagnostics, resolving technical issues whenever possible, and…
Added 8 mins ago
NB
Technical Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Technical Advisor in the Registration Department team at National Bank means acting as a specialist in regulatory requirements. It is through your data analysis and knowledge…
Added 9 mins ago
B
Regional Vice President, Personal Banking, Toronto East & Pickering
BMO
Toronto, ON
- Full-time
Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the…
Added 9 mins ago
DB
Account Manager
Doman Building Materials Group Ltd
Saskatoon, SK
- Full-time
Doman Building Materials is an exciting place to work as an Account Manager. Operating in every province throughout Canada, the Account Manager will support our customers in Saskatchewan.
Added 9 mins ago
Coordinator, Logistics (CAN)
Serta Simmons Bedding, LLC
Vaughan, ON
2. Provide and maintain good customer service and solve problems.
Added 24 mins ago
Security Administrator
Giesecke+Devrient
Markham, ON
…security infrastructure, perform audits, supervise the guard service, complete security investigations and process security screenings (local and federal). , Additionally, the individual in…
Added 24 mins ago
CC
Retail Shift Leader
Canna Cabana
Banff, AB
- Full-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 24 mins ago
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(CAN) Self Checkout Attendant (PT)
Walmart
Ancaster, ON
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 24 mins ago
S
Account Manager - Western Canada
Slide
Remote, Canada
- $106,000 to $141,000 CAD / year
- Full-time
- Remote
Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers. Founded by Austin McChord (Datto Founder & former…
Added 24 mins ago
O
Customer Experience Test Automation Intern
OpusClip
Burnaby, BC
- $25 to $28 CAD / hour
- Full-time
…nursery: people who start here move into data, engineering and customer-facing technical roles. This role is designed as one of those…
Added 24 mins ago
N
Account Manager
Noramco
Mississauga, ON · NCS - Noramco Sales Office
- Full-time
We are looking for an Account Manager who enjoys a fast paced environment with a desire to improve themselves and advance within the company. The incumbent will be a team player who…
Added 24 mins ago
D
Account Manager - Commercial Market
Desjardins
Brossard, QC
- Full-time
…order to grow the centre’s business. He or she uses his/her technical business knowledge and solid grasp of applicable frameworks to represent, negotiate and engage companies as part of…
Added 24 mins ago
F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - York
- Full-time
· Collaborate with the Contract Manager to provide structure, support, administrative systems and methodologies to meet contract obligations in relation to quality, safety, environmental…
Added 24 mins ago
S
Senior Product Manager - SOTI Connect
SOTI
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
…be part of a winning team. As the successful Senior Product Manager, you will be responsible for taking ownership of the product line life cycle from strategic planning to tactical…
Added 39 mins ago
VR
Maintenance Technician - Vintage
Vivmark Residential
ON · Ontario, Canada
- Full-time
Our Maintenance Technicians play an essential role in our communities' success. They bring the technical skills needed to ensure each apartment community runs smoothly and efficiently.
Added 39 mins ago
MP
U SPORTS Winter Intern
M2 Partners
Toronto, ON
- Full-time
Research and identify prospective clients aligned with ideal customer profile and service offerings
Added 39 mins ago
GW
Events Coordinator
Gowling WLG
Toronto, ON
- $55,000 to $68,000 CAD / year
- Full-time
Working closely with the Manager, Events & Experiences, the Events Coordinator plays a role in supporting the delivery of consistently high-quality event experiences across the Firm -…
Added 39 mins ago
B
Community Residential Manager
Boardwalk
Regina, SK
- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 39 mins ago
R
Data Steward (BAC42D7)
Referment
Montreal, QC
- Full-time
The ability to translate technical data concepts into clear business language for engineers, stakeholders and clients.
Added 39 mins ago
M
Manager Case Management Services
Medavie
NB · NL · NS · ON · PE · Montreal, QC · MBC QC Local Office Montréal
- Full-time
Reporting to the AVP, Disability Management Operations, the Manager, Life & Disability Management is accountable for the operational performance, quality, and outcomes of STD and LTD…
Added 39 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
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Montreal, QC
Reporting to the Digital Analytics Manager, the Specialist ensures that customer data provided by Enterprise Data team is accurately mapped, standardized, unified, and made activation‑ready…

AGDATA, LP

Customer Support Analyst - Bilingual (FRENCH)

Cambridge, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Apply About employer

More about this job

Responsibilities

Provide real-time technical support for AGDATA tools and services, troubleshoot customer data submissions, and guide customers toward resolutions and best practices. Maintain client relationships, coordinate escalations across teams, support data processing and issue resolution, and identify ways to improve customer experience and internal processes.

Requirements

Applicants must be bilingual in French and English and comfortable communicating in both languages by phone and email. They should have strong reading comprehension, critical thinking, problem-solving, multitasking, prioritization, time management, teamwork, independent workload management, and Microsoft Office skills; ticketing platform experience is an asset.

Skills

French And English Bilingual Communication
Customer Support
Technical Troubleshooting
Problem-Solving
Critical Thinking
Reading Comprehension
Cross-Functional Collaboration
Data Entry
Data Processing
Data Cleansing
Data Matching
Time Management
Multitasking
Microsoft Office
Ticketing Platforms

Benefits

Paid Time Off
Paid Holidays
Volunteer Time Off
Flexible Work Hours
Health Insurance
Vision Insurance
Dental Insurance
Prescription Drug Coverage
Health Care Spending Account
Retirement Savings Plan With Company Matching
Tuition Reimbursement
Employee Assistance Program
Virtual Counseling
Ergonomic Assessments
Training And Development
Free Snacks And Drinks

Visa sponsorship

Not detected in the job text

Keywords

AGDATA
Customer Support
Technical Support
Troubleshooting
Customer Data Submissions
Data Entry
Data Processing
Data Cleansing
Data Matching
Issue Resolution
Customer Relationships
Account Support
Case Escalation
Cross-Functional Collaboration
Engineering
Sales
Customer Success
Microsoft Office
JIRA
Ticketing Platforms
Agriculture
Crop Protection
Specialty Chemicals
Animal Health
Marketing Program Management
Data Management
Analytical Solutions
French
English

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