Team Lead, Service Operations
- Toronto, ON, Canada
Salary range: $110,000 - $130,000 · Full-time
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Job details
- Pay
- Salary range: $110,000 - $130,000
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
- Posting language
- English
- Posted
Original job description
Bring your energy to Aggreko as Team Lead, Service Operations based in Toronto, ON.
We're a global leader in providing energy solutions that help businesses grow and communities thrive.
We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We’re looking for a Team Lead, Service Operations to join our team in Toronto, ON. In this role, you will drive customer success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence across the organization. Serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.
What You’ll Do As
Salary range: $110,000 - $130,000
This is an active vacancy, and we are currently seeking candidates for this position.
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Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We're a global leader in providing energy solutions that help businesses grow and communities thrive.
We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We’re looking for a Team Lead, Service Operations to join our team in Toronto, ON. In this role, you will drive customer success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence across the organization. Serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.
What You’ll Do As
- Build and maintain trusted relationships with customers, serving as the primary point of contact and escalation lead for service-related matters.
- Partner with customers to understand business objectives, define project requirements, gather feedback, and deliver solutions that meet their evolving needs.
- Lead the planning, setup, installation, and execution of customer projects while ensuring safety, quality, and successful outcomes.
- Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to ensure projects are delivered on time, within scope, and to agreed service levels.
- Oversee technicians and project teams, ensuring they have the training, equipment, resources, and support needed to perform safely and effectively.
- Ensure equipment readiness, availability, configuration, and deployment to support successful project execution.
- Conduct site visits, audits, and inspections to verify compliance with safety, operational, and quality standards.
- Analyze project performance, customer feedback, and service trends to identify efficiencies and drive continuous improvement initiatives.
- Represent customer priorities internally, facilitating effective communication, issue resolution, and alignment across functional teams.
- Support initiatives that improve service delivery, responsiveness, operational effectiveness, and overall business performance.
- Monitor key performance indicators related to service quality, retention, and issue resolution, providing actionable recommendations to leadership.
- Promote a culture of accountability, collaboration, and excellence that strengthens customer loyalty and supports sustainable growth.
- 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
- Strong understanding of operational processes and how they impact customer outcomes.
- Proven ability to build relationships with customers and internal stakeholders at all levels.
- Experience using data and insights to identify opportunities and drive improvements.
- Strong problem-solving, communication, and influencing skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to lead initiatives without direct authority.
- Bilingual (English/French) required. Must be able to communicate professionally, both verbally and in writing, in both languages.
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Opportunities for professional development and career advancement
- A dynamic and inclusive work environment
Salary range: $110,000 - $130,000
This is an active vacancy, and we are currently seeking candidates for this position.
[]
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
More about this job
Responsibilities
Build and maintain customer relationships while leading service projects from planning and setup through execution, ensuring safety, quality, equipment readiness, and agreed service levels. Coordinate internal teams and technicians, resolve customer issues, monitor performance and feedback, and recommend improvements that strengthen service delivery, retention, and business growth.
Requirements
Requires at least five years of experience in customer success, operations, account management, service delivery, or a related field, along with strong operational understanding and a record of building stakeholder relationships. Candidates must be bilingual in English and French and demonstrate problem-solving, communication, influencing, data-informed improvement, prioritization, and leadership without direct authority.
Skills
- Customer Success
- Service Delivery
- Operations Management
- Project Planning and Execution
- Team Leadership
- Stakeholder Collaboration
- Problem-Solving
- Communication
- Influencing
- Data Analysis
- Continuous Improvement
- Performance Monitoring
- Safety Compliance
- Quality Assurance
- Bilingual Communication
Benefits
- Performance-Based Bonuses
- Professional Development Opportunities
- Career Advancement Opportunities
- Inclusive Work Environment
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Energy
- Logistics
Keywords
- Customer Success
- Service Operations
- Service Delivery
- Account Management
- Project Execution
- Customer Relationships
- Client Partnerships
- Operational Delivery
- Equipment Readiness
- Technician Oversight
- Safety Compliance
- Quality Standards
- Site Visits
- Audits
- Inspections
- Customer Feedback
- Key Performance Indicators
- Issue Resolution
- Customer Retention
- Continuous Improvement
- Fleet
- Procurement
- Logistics
- Utilities
- Energy Solutions
- English-French Bilingualism