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BC
Manager, Research & Development (R&D) Breads and Buns
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
…development, lab and plant trials, scale-up, validation, launch support, and post-launch technical follow-up. The role is accountable for project scope, timing, technical performance, cost,…
Added just now
QM
Assistant Controller - Finance & Accounting
Quantum Management Services Ltd.
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
Reporting directly to the CFO, this opportunity is ideal for a commercially minded finance professional who combines strong technical accounting expertise with sound business judgment,…
Added 14 mins ago
TS
Inspector, OE
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Ottawa, ON
- Full-time
…trust in the systems that keep people safe. You will have a direct impact on public safety across the province, supported by a professional, collaborative, purpose-driven…
Added 14 mins ago
KD
Casual Direct Support Professional
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- Part-time
The Casual Direct Support Professional provides call-in or back-fill support.
Added 14 mins ago
MF
Senior Manager, Investment Product Governance & Oversight
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Toronto, ON · Greater Toronto Area, ON
- Other
…Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial…
Added 14 mins ago
D
Accounting Technology Strategist, North America
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Remote, Canada
- $95,000 to $125,000 CAD / year
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CPA (Chartered Professional Accountant) designation or working toward direct qualification, with experience working in a Canadian accounting practice (essential).
Added 14 mins ago
PG
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- Full-time
Provide first level support for customer reported issues
Added 14 mins ago
ZT
Senior Manager Technical Program Management
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Added 14 mins ago
H
Structural Section Manager
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- Full-time
…to dynamic commercial environments, your work will directly support technological advancement, sustainability, and human experience. We bring together mechanical, electrical, structural,…
Added 14 mins ago
C
Manager, Talent
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…leaders and HR colleagues across the organization and provides direct leadership to two Specialists within the Talent…
Added 29 mins ago
US
Career Programming Strategist
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Vancouver, BC
- $7,158 to $10,292 CAD / month
- Full-time
…student learning and promoting student engagement in personal, professional and career building experiences within and beyond the university. The Career Programming Strategist leverages and…
Added 29 mins ago
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Manager - Integrated Employment Services Program (IES1610)
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Added 29 mins ago
HM
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- $60,000 to $70,000 CAD / year
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Advisor Support: Provide direct administrative backing to the Portfolio Management team.
Added 29 mins ago
QR
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Added 29 mins ago
Senior Manager, Maintenance and Technical Services
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Added 29 mins ago
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Added 29 mins ago
Workplace Wellbeing Strategist
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Learning and Development: We support your continued growth and learning through paid training and professional development opportunities throughout your career.
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Gestionnaire du développement des affaires – Solutions d’éclairage Canada
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WC
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Added 45 mins ago
CH
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Added 45 mins ago
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GardaWorld - French Customer Service - Edmonton
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Added 59 mins ago
OE
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Added 59 mins ago
AE
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Aggreko

Team Lead, Service Operations

Toronto, ON, Canada

Salary range: $110,000 - $130,000 · Full-time

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Job details

Pay: Salary range: $110,000 - $130,000
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
Posting language: English
Posted: Oct 29, 2026

Original job description

Bring your energy to Aggreko as Team Lead, Service Operations based in Toronto, ON.

We're a global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Team Lead, Service Operations to join our team in Toronto, ON. In this role, you will drive customer success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence across the organization. Serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.

What You’ll Do As

Build and maintain trusted relationships with customers, serving as the primary point of contact and escalation lead for service-related matters.
Partner with customers to understand business objectives, define project requirements, gather feedback, and deliver solutions that meet their evolving needs.
Lead the planning, setup, installation, and execution of customer projects while ensuring safety, quality, and successful outcomes.
Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to ensure projects are delivered on time, within scope, and to agreed service levels.
Oversee technicians and project teams, ensuring they have the training, equipment, resources, and support needed to perform safely and effectively.
Ensure equipment readiness, availability, configuration, and deployment to support successful project execution.
Conduct site visits, audits, and inspections to verify compliance with safety, operational, and quality standards.
Analyze project performance, customer feedback, and service trends to identify efficiencies and drive continuous improvement initiatives.
Represent customer priorities internally, facilitating effective communication, issue resolution, and alignment across functional teams.
Support initiatives that improve service delivery, responsiveness, operational effectiveness, and overall business performance.
Monitor key performance indicators related to service quality, retention, and issue resolution, providing actionable recommendations to leadership.
Promote a culture of accountability, collaboration, and excellence that strengthens customer loyalty and supports sustainable growth.

You Are

5+ years of experience in customer success, operations, account management, service delivery, or a related field.
Strong understanding of operational processes and how they impact customer outcomes.
Proven ability to build relationships with customers and internal stakeholders at all levels.
Experience using data and insights to identify opportunities and drive improvements.
Strong problem-solving, communication, and influencing skills.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to lead initiatives without direct authority.
Bilingual (English/French) required. Must be able to communicate professionally, both verbally and in writing, in both languages.

Here’s What You’ll Get

Competitive salary and performance-based bonuses
Comprehensive benefits package
Opportunities for professional development and career advancement
A dynamic and inclusive work environment

We recruit the best talent. Apply now and help us keep the power on.

Salary range: $110,000 - $130,000

This is an active vacancy, and we are currently seeking candidates for this position.

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Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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More about this job

Responsibilities

Build and maintain customer relationships while leading service projects from planning and setup through execution, ensuring safety, quality, equipment readiness, and agreed service levels. Coordinate internal teams and technicians, resolve customer issues, monitor performance and feedback, and recommend improvements that strengthen service delivery, retention, and business growth.

Requirements

Requires at least five years of experience in customer success, operations, account management, service delivery, or a related field, along with strong operational understanding and a record of building stakeholder relationships. Candidates must be bilingual in English and French and demonstrate problem-solving, communication, influencing, data-informed improvement, prioritization, and leadership without direct authority.

Skills

Customer Success
Service Delivery
Operations Management
Project Planning and Execution
Team Leadership
Stakeholder Collaboration
Problem-Solving
Communication
Influencing
Data Analysis
Continuous Improvement
Performance Monitoring
Safety Compliance
Quality Assurance
Bilingual Communication

Benefits

Performance-Based Bonuses
Professional Development Opportunities
Career Advancement Opportunities
Inclusive Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Service Operations
Service Delivery
Account Management
Project Execution
Customer Relationships
Client Partnerships
Operational Delivery
Equipment Readiness
Technician Oversight
Safety Compliance
Quality Standards
Site Visits
Audits
Inspections
Customer Feedback
Key Performance Indicators
Issue Resolution
Customer Retention
Continuous Improvement
Fleet
Procurement
Logistics
Utilities
Energy Solutions
English-French Bilingualism

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