Business Systems Analyst

About The Company

McKesson, one of the top ten companies listed on the Fortune Global 500, is a global leader in healthcare services and information technology. With a comprehensive approach to healthcare, McKesson touches nearly every aspect of the industry, from pharmaceutical distribution to health management solutions. The company is committed to making a genuine difference by providing expertise, products, and services that enhance access to quality care while making it more affordable. At McKesson, the health, happiness, and well-being of our employees and the communities we serve are at the core of our mission. We foster a culture of innovation, collaboration, and continuous improvement, encouraging our team members to grow professionally and personally. Our dedication to transforming healthcare through digital solutions and operational excellence positions us as a trusted partner in the industry.

About The Role

As a Lead Business Systems Analyst at McKesson, you will play a pivotal role in bridging the gap between business needs and technological solutions. Your primary responsibility will be to translate complex business requirements into scalable, compliant, and value-generating technology solutions that support the company's operational and strategic objectives. You will lead activities related to requirements gathering, process optimization, solution delivery, testing, and stakeholder management. Your efforts will contribute significantly to digital transformation initiatives, operational excellence, and continuous improvement within the organization. This role requires a strategic thinker with strong analytical skills, capable of managing multiple priorities and fostering effective communication across technical and non-technical audiences. Your expertise will help ensure that technological solutions align with business goals and industry regulations, ultimately driving efficiency and innovation in healthcare delivery.

Qualifications

• More than 10 years of relevant experience in business analysis, systems analysis, solution delivery, application support, or related fields.
• Proven experience as a Business Systems Analyst, Senior Business Analyst, Functional Analyst, or similar role within a complex enterprise environment.
• Strong understanding of business analysis methodologies, requirements management, and solution delivery frameworks.
• Demonstrated ability to translate complex business needs into effective technological solutions.
• Excellent analytical, problem-solving, and critical thinking skills.
• Experience supporting enterprise applications and critical business processes.
• Knowledge of testing methodologies, including system integration testing (SIT), user acceptance testing (UAT), and production validation.
• Familiarity with business process modeling, workflow analysis, and process improvement techniques.
• Experience with ERP systems, supply chain management, warehouse management systems (WMS), transportation management systems (TMS), and financial systems.
• Understanding of system integration concepts, APIs, data flows, and enterprise application ecosystems.
• Experience working in regulated environments with exposure to compliance, audit, SOX, and ITGC requirements.
• Excellent communication, facilitation, stakeholder management, and relationship-building skills.
• Strong organizational abilities with the capacity to manage multiple priorities simultaneously.
• Advanced proficiency in Microsoft Office applications, including Excel, Visio, PowerPoint, and SharePoint.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Supply Chain Management, Engineering, or a related field, or equivalent experience.
• Bilingual proficiency in French and English is mandatory.
  
  

Responsibilities

• Collaborate with business stakeholders, solution owners, IT teams, vendors, and project teams to transform business needs into scalable, value-driven technology solutions.
• Facilitate requirement gathering workshops, stakeholder interviews, discovery sessions, and business process assessments.
• Analyze existing processes to identify opportunities for optimization, automation, standardization, and continuous improvement.
• Develop and maintain comprehensive documentation, including business requirements, functional specifications, process maps, use cases, and user stories.
• Ensure that requirements are complete, traceable, testable, and aligned with business objectives and strategic priorities.
• Serve as the primary point of contact between business users, technical teams, vendors, and support groups.
• Work closely with architects, developers, and external partners to design and implement effective technological solutions.
• Evaluate solution options, providing recommendations based on business value, risk, cost, operational impact, and long-term sustainability.
• Support project delivery activities, including planning, design reviews, testing, deployment, and post-implementation stabilization.
• Coordinate user readiness activities and promote adoption of new processes and technologies.
• Participate in system upgrades, enhancements, integrations, and enterprise modernization initiatives.
• Design and execute testing strategies, validation scenarios, and user acceptance testing (UAT) plans.
• Oversee testing activities, validate solutions against documented requirements and acceptance criteria, and manage defect resolution.
• Support production validation and monitor system performance post-implementation, addressing issues as they arise.
• Analyze production incidents, participate in root cause analyses, and recommend corrective actions.
• Identify recurring operational issues and propose durable solutions and process improvements.
• Collaborate with support teams to enhance system reliability, reduce operational risks, and increase user adoption.
• Ensure solutions comply with applicable regulatory, security, privacy, audit, and governance standards.
• Support SOX compliance and IT general controls (ITGC) activities, including documentation, testing, and audit preparation.
• Contribute to strategic initiatives, digital transformation programs, portfolio planning, and continuous improvement efforts.
• Build and maintain trust-based relationships with stakeholders, communicating effectively across technical and non-