Business Systems Analyst

About The Company

McKesson, one of the top ten companies listed on the Fortune Global 500, is a global leader in healthcare services and information technology. With a rich history of innovation and commitment to improving healthcare delivery, McKesson operates across nearly all sectors of the healthcare industry. The company is recognized for its ability to provide expertise, products, and services that make quality healthcare more accessible and affordable worldwide. At McKesson, the health, happiness, and well-being of our employees and the communities we serve are at the core of our mission. We foster a culture of growth, innovation, and impact, encouraging our teams to propose new ideas and shape the future of healthcare.

About The Role

As a Lead Business Systems Analyst at McKesson, you will play a pivotal role in bridging the gap between business needs and technological solutions. Your primary responsibility will be to translate complex business requirements into scalable, compliant, and value-adding technology solutions that support the company's operational and strategic objectives. You will lead activities related to needs analysis, process optimization, solution delivery, testing, and stakeholder management. Your efforts will contribute to digital transformation initiatives, operational excellence, and continuous improvement within the organization. This role requires a strategic thinker with excellent communication skills, capable of working with diverse teams and external partners to ensure successful project outcomes.

Qualifications

The ideal candidate will possess over 10 years of relevant experience in business analysis, systems analysis, solution delivery, or application support within complex enterprise environments. A proven track record as a Senior Business Systems Analyst or similar role is essential. Candidates should demonstrate a deep understanding of business requirements management, solution frameworks, and methodologies such as Agile, Waterfall, or hybrid approaches. Strong analytical, problem-solving, and critical thinking skills are required, alongside experience supporting critical enterprise applications such as ERP, WMS, TMS, and other supply chain or financial systems. A bachelor's degree in Information Technology, Business Administration, Supply Chain Management, Engineering, or a related field is mandatory. Bilingual proficiency in French and English is also required to effectively communicate with diverse stakeholders.

Responsibilities

• Collaborate with business stakeholders, solution owners, IT teams, vendors, and project groups to translate business needs into scalable, value-generating technology solutions.
• Facilitate requirement gathering workshops, stakeholder interviews, discovery sessions, and process assessments to identify opportunities for optimization and automation.
• Analyze current business processes, identify areas for standardization, automation, and continuous improvement, and document functional requirements, process maps, use cases, and user stories.
• Ensure that requirements are complete, traceable, testable, and aligned with strategic business objectives.
• Serve as the primary liaison between business users, technical teams, vendors, and operational support groups to ensure clear communication and project alignment.
• Work closely with architects, developers, and external partners to design and implement effective technological solutions.
• Evaluate solution options, providing recommendations based on business value, risk, cost, operational impact, and long-term sustainability.
• Support project delivery activities including planning, design reviews, testing, deployment, and post-implementation stabilization.
• Coordinate user readiness activities and promote adoption of new processes and technologies through training and communication.
• Participate in system upgrades, integrations, and modernization initiatives to enhance enterprise application landscapes.
• Develop and execute testing strategies, including validation scenarios and user acceptance testing (UAT) plans, ensuring solutions meet documented requirements.
• Monitor and prioritize defect resolution throughout testing and deployment phases, ensuring high-quality deliverables.
• Assist in production validation, incident analysis, and root cause analysis to resolve operational issues promptly.
• Identify recurring operational problems and propose sustainable corrective actions and process improvements.
• Collaborate with support teams to improve system reliability, mitigate operational risks, and increase user adoption.
• Ensure compliance with regulatory, security, privacy, audit, and governance standards, including SOX and ITGC controls.
• Contribute to strategic initiatives, digital transformation programs, portfolio planning, and continuous improvement efforts across the enterprise.
• Build and maintain strong relationships with stakeholders, communicating effectively across technical and non-technical audiences.
• Maintain comprehensive documentation of business processes, operational procedures, knowledge bases, and training materials.
• Mentor less experienced analysts and contribute to organizational knowledge sharing and capacity building.
  
  

Benefits

McKesson offers a competitive benefits package designed to support the well-being and professional growth of its employees. Benefits include comprehensive health insurance plans, retirement savings programs, paid time off, and wellness initiatives. The company promotes a flexible work environment with a hybrid model, requiring employees to be present at the office two days per week under the Flex & Connect framework. Employees also have access to ongoing training, development opportunities, and a collaborative culture that values innovation and diversity. McKesson is committed to fostering an inclusive environment where all employees can thrive and contribute meaningfully to the organization’s success.

Equal Opportunity

McKesson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We believe that a diverse workforce enhances our ability to serve our customers and communities effectively, and we are dedicated to fostering a workplace