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Agility IT

Senior ServiceNow Technical Consultant – ITSM / IRM

  • Toronto, ON, Canada

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English
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Original job description

Archived listing. The details below describe a past opening.

Senior ServiceNow Technical Consultant – ITSM / IRM

Canada | Contract Type: T4

End Client: Leading Canadian Bank

About the Role

Our consulting client is seeking a Senior ServiceNow Technical Consultant with strong hands-on ServiceNow development expertise across ITSM and related platform capabilities. This role requires deep technical knowledge of ServiceNow application development, workflow automation, integrations, security, and the ServiceNow data model.

The ideal candidate will bring 7+ years of overall experience, including 5+ years of hands-on ServiceNow development experience across multiple product suites. Active CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications are mandatory. Experience with IRM / GRC is highly valued.

Responsibilities

  • Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
  • Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
  • Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
  • Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
  • Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.
  • Design and implement scalable solutions across ServiceNow ITSM modules, including Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
  • Work with the ServiceNow data model, ACLs, security architecture, update sets, delegated development, application scopes, and Git source control.
  • Contribute within Agile / Scrum delivery methodologies.

What You Bring

  • 10+ years of overall professional experience.
  • 5+ years of hands-on ServiceNow development experience across multiple product suites.
  • Deep expertise in ServiceNow ITSM, including Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
  • Active CSA (Certified System Administrator) certification, valid and current.
  • Active CAD (Certified Application Developer) certification, valid and current.
  • Strong scripting skills in JavaScript, including server-side and client-side ServiceNow APIs.
  • Proven experience designing and implementing REST/SOAP integrations.
  • Strong experience with Flow Designer, Workflow Editor, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
  • Solid understanding of the ServiceNow data model, ACLs, and security architecture.
  • Proficiency with update sets, delegated development, application scopes, and Git source control.
  • Familiarity with Agile / Scrum delivery methodologies.
  • Experience with IRM / GRC.

Additional Assets

  • IRM / GRC Implementer or Specialist certification is a significant advantage.
  • Experience with IRM modules such as Policy & Compliance, Risk, Audit, or Vendor Risk Management.
  • Knowledge of regulatory frameworks including ISO 27001, NIST CSF, SOC 2, or GDPR.
  • Experience with ServiceNow ITOM, including Discovery and Service Mapping, or SecOps modules.
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More about this job

Responsibilities

Design, develop, and deploy ServiceNow applications, workflows, catalog items, and ITSM solutions, including Incident, Problem, Change, CMDB, and SLA capabilities. Build integrations and automation while applying platform security, data model, source control, and Agile delivery practices.

Requirements

Requires 10+ years of overall professional experience and 5+ years of hands-on ServiceNow development across multiple product suites, with deep ITSM expertise and strong JavaScript and integration skills. Current CSA and CAD certifications are mandatory; IRM/GRC experience is valued, with related certification and knowledge of regulatory frameworks as advantages.

Skills

  • ServiceNow Development
  • IT Service Management
  • Integrated Risk Management
  • Governance, Risk, And Compliance
  • JavaScript
  • Flow Designer
  • Workflow Automation
  • Business Rules
  • Service Catalog
  • REST And SOAP Integrations
  • Integration Hub
  • MID Server
  • Access Control Lists
  • Agile And Scrum

Visa sponsorship

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Categories

  • Technology
  • Software
  • Consulting

Keywords

  • ServiceNow
  • ITSM
  • IRM
  • GRC
  • CSA Certification
  • CAD Certification
  • ITIL
  • JavaScript
  • Flow Designer
  • Workflow Editor
  • Business Rules
  • Service Catalog
  • Client Scripts
  • Script Includes
  • UI Policies
  • UI Actions
  • REST APIs
  • SOAP Integrations
  • Integration Hub
  • MID Server
  • Incident Management
  • Problem Management
  • Change Management
  • CMDB
  • Service Level Agreements
  • Access Control Lists
  • Git
  • Agile
  • Scrum
  • ISO 27001

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