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AGLC

Receptionist

Calgary, AB, Canada

Salary: $45,509.27 - $57,554.68 · Full-time

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Job details

Pay: Salary: $45,509.27 - $57,554.68
Job type: Full-time
Apply by: Nov 9, 2026
Experience: 1+ year of experience in a reception, customer service, administrative, or switchboard environment
Posting language: English
Posted: Nov 3, 2026

Original job description

ABOUT AGLC

Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT REGULATORY SERVICES

Regulatory Services Division ensures the integrity of the gaming, liquor, and cannabis industries in Alberta. Through a mix of business improvements, detailed audit, compliance support and diligent investigation we are able to deliver on our promise to protect the Albertans we serve!

ABOUT THE POSITION

Receptionist

Job Req: 1374

Location: Calgary Office

Division/Branch: Regulatory Services / Compliance

Classification: Administrative Support 2

Status: Permanent - FT

Salary: $45,509.27 - $57,554.68

Reports to: Vance Wolsky

Closing Date: November 9, 2026

JOB SUMMARY

At AGLC, we do more than regulate Alberta's gaming, liquor and cannabis industries. We build trust, support communities, and deliver exceptional service to Albertans every day.

We're looking for a customer-focused Receptionist to be the welcoming face and first point of contact for our Calgary office. If you enjoy helping people, thrive in a fast-paced environment, and take pride in creating positive experiences, we'd love to hear from you!

What You'll Do: As the first connection many people have with AGLC, you'll play an important role in ensuring every interaction is professional, welcoming, and efficient. You'll:

Welcome and assist visitors, clients, and stakeholders visiting our office
Manage incoming calls through our switchboard and connect inquiries to the appropriate resources
Provide information and guidance regarding AGLC programs, services, and processes
Support mailroom and courier operations, including receiving, sorting, and distributing deliveries
Process payments and maintain accurate records and documentation
Provide administrative support to various teams, including records management and filing activities
Assist walk-in clients by connecting them with the right resources and application information
Help maintain secure visitor access and reception processes

SKILLS & ABILITIES

You're someone who genuinely enjoys working with people and understands the impact great customer service can have. You are organized, adaptable, and able to manage multiple priorities while maintaining professionalism and attention to detail.

A high school diploma (or equivalent)
1+ year of experience in a reception, customer service, administrative, or switchboard environment
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
The ability to balance multiple priorities while maintaining accuracy
Sound judgment and discretion when handling confidential information
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Experience working with a diverse range of customers, stakeholders, or members of the public

NOTE:

To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.
AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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More about this job

Responsibilities

Welcome and assist visitors, handle incoming calls, provide information about AGLC services, and connect clients with appropriate resources. Support mail and courier operations, process payments, maintain records, provide administrative assistance, and help manage secure visitor access.

Requirements

Requires a high school diploma or equivalent and at least one year of experience in reception, customer service, administration, or switchboard work. Candidates should have strong communication, organizational, and time-management skills, proficiency with Microsoft Office, and the ability to handle competing priorities and confidential information.

Skills

Customer Service
Reception
Switchboard Operation
Communication
Interpersonal Skills
Organization
Time Management
Multitasking
Attention To Detail
Judgment And Discretion
Confidentiality
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Records Management

Visa sponsorship

Not detected in the job text

Hiring contact

Vance Wolsky

Keywords

Reception
Customer Service
Administrative Support
Switchboard
Visitor Assistance
Incoming Calls
Mailroom Operations
Courier Operations
Payment Processing
Records Management
Filing
Visitor Access
Confidential Information
Microsoft Office
Outlook
Word
Excel
PowerPoint
Gaming Regulation
Liquor Regulation
Cannabis Regulation
Compliance
Regulatory Services
Security Clearance

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