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Added 6 mins ago
JI
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- Part-time
Must have a means of transportation
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JI
Cashier
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Clarenville, NL
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SC
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Senior Relationship Manager, Commercial Financial Services - Healthcare Professionals
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New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
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Analytics Engineer II
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CI
Supervisor (Part Time)
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- Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
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Director of Sales & Marketing
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VP, GWAM Technology Operations & Platforms
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Toronto, ON
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Added 6 mins ago
BM
Sales Representative
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- Full-time
Provide regular feedback to the Regional Lead on field developments, competitive activity, and customer trends
Added 21 mins ago
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Field Engineer
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Quebec, QC
- $80,000 to $100,000 CAD / year
- Full-time
…that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable…
Added 21 mins ago
FI
Client Service Delivery Manager
Flextrack Inc
Canada
- Full-time
Lead regular operational service reviews covering support performance, open issues, risks, recurring incidents, and agreed action items; contribute service updates to strategic business…
Added 21 mins ago
CI
Director, Sales & Business Development, North America.
CAPITAL I INDUSTRIES INC
SK · Saskatchewan, Canada
- Full-time
Lead and coach the sales team for activity, pipeline quality, customer service and results.
Added 21 mins ago
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Regional Manager, North
AGLC
AB · Edmonton, AB
- $119,621 to $164,479 CAD / year
- Full-time
Lead Technical Services operations across Northern Alberta, ensuring resources, staffing, and service delivery meet operational objectives.
Added 21 mins ago
EV
Traffic Supervisor
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- Contract
Previous experience as a Team Lead, Shift Lead, or in parking, event staff, security, or customer service is an asset
Added 21 mins ago
PF
Scientifique IA/ML | Scientist, AI/ML
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- Full-time
Added 21 mins ago
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- $130,000 to $160,000 CAD / year
- Full-time
Excellent sales acumen and customer service skills
Added 21 mins ago
H
Contact Sales Representative
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- Full-time
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Added 21 mins ago
Temporary Showroom Manager Vancouver, BC
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Added 21 mins ago
Lead Instructional Designer
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Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
This role follows a hybrid work model, with an in-office presence required three days per week
Added 21 mins ago
VC
Technical Account Manager
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Remote, Canada
- Remote
Triage and prioritize customer issues and activities across your portfolio to meet service commitments.
Added 21 mins ago
PF
Scientifique IA/ML | Scientist, AI/ML
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Added 21 mins ago
Manager, Strategy
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Lead your team through campaign design and setup – including media strategy, media buying and ad operations - and oversee reporting and analytics for assigned clients
Added 21 mins ago
EV
Traffic Supervisor
Eminent Valet
Milton, ON
- Contract
Previous experience as a Team Lead, Shift Lead, or in parking, event staff, security, or customer service is an asset
Added 36 mins ago
Facility Assistant I
Bunge
Strongfield, SK
…product quality, accurate inventory management, and strong customer service through regular interaction with producers, customers, and internal…

AGLC

Regional Manager, North

AB, Canada
Edmonton, AB, Canada

$119,621 to $164,479 CAD / year · Full-time

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Job details

Pay: $119,621 to $164,479 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

ABOUT AGLC

Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT BUSINESS DEVELOPMENT OFFICE – CUSTOMER CARE

The Business Development Office – Customer Care branch is responsible for providing efficient and effective delivery of support services required for all provincial gaming retail networks, inclusive of over 2800 Lotto Spot retailers, over 700 VLT retailers and 29 Casinos/Racing Entertainment Centres as well as support for the Cannabis retail network, which is comprised of over 750 cannabis retailers. Our mission is to support our business teams and their achievement of annual revenue targets through provincially operated gaming and cannabis activities that align with AGLC's vision of responsible gaming and delivery of safe cannabis. Customer Care enhances the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

AGLC call centres support all retail networks in the Province of Alberta, albertacannabis.org, provide dispatch support to AGLC technicians, triage support for IT, Regulatory, Business Development Office teams and public support calls including retailer training programs and the Customer Complaint lines.

ABOUT THE POSITION

Regional Manager, North

Job Req: 1384

Location: St. Albert - Corriveau

Division/Branch: Gaming / Technical Services & Compliance

Classification: Leadership II

Status: Permanent - FT

The salary range for this position is $119,621.00 - $164,479.00 annually. New employees are typically hired between the minimum and midpoint of the range, depending on qualifications, experience, competencies, and internal equity considerations.

Reports to: Terry Knull

Closing Date: November 22nd 2026

JOB SUMMARY

Reporting to the Director, Technical Services & Compliance, the Regional Manager, North is responsible for the strategic leadership, planning, and management of Technical Services operations across Northern Alberta. This position provides leadership to multiple Field Service and Deployment Managers, and is accountable for ensuring operational excellence, gaming integrity, stakeholder satisfaction, employee development, and achievement of branch performance objectives. The Regional Manager oversees the deployment, maintenance, and protection of electronic gaming assets while supporting corporate initiatives and revenue-generating activities across multiple gaming business streams.

KEY RESPONSIBILITIES

Lead Technical Services operations across Northern Alberta, ensuring resources, staffing, and service delivery meet operational objectives.
Provide leadership, coaching, and performance management to Field Service Managers and the Field Deployment Manager while fostering a safe and high-performing work environment.
Develop and execute operational strategies, budgets, and resource plans that support branch and organizational goals.
Oversee the delivery of major projects and initiatives, ensuring effective planning, resource allocation, and stakeholder engagement.
Ensure the integrity, security, deployment, maintenance, and performance of gaming equipment and systems across all gaming streams.
Establish and monitor operational performance measures and key performance indicators that protect gaming revenue and drive continuous improvement.
Lead Gaming Integrity programs and ensure compliance with organizational standards, regulatory requirements, and risk management practices.
Build and maintain strong relationships with internal business partners, stakeholders, vendors, and service providers to support operational excellence and customer satisfaction.

SKILLS & ABILITIES

A minimum of a post-secondary diploma or degree.
Minimum of five years of in-depth related gaming industry experience including leadership experience with proven success in formulating and implementing processes, managing complex issues, and applying an integrated approach to organizational procedures.
In-depth knowledge of gaming specific technologies within a customer service organization with excellent analytical, technical, administrative, operational and human resource skills.
Exceptional communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders.
Excellent project management skills with a track record of successfully delivering complex technical projects.

NOTE:

To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
This recruitment may be used to fill future vacancies.
AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.
At AGLC, we believe compensation is more than base salary. We invest in our employees through competitive pay, comprehensive benefits, learning and development opportunities, and rewarding careers.

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More about this job

Responsibilities

Lead Technical Services operations across Northern Alberta, managing field service and deployment leaders, budgets, resources, and major initiatives. Protect the integrity and performance of gaming equipment and systems while ensuring compliance, strong stakeholder relationships, and achievement of operational and revenue objectives.

Requirements

A post-secondary diploma or degree and at least five years of in-depth related gaming industry experience, including leadership experience, are required. Candidates should bring knowledge of gaming technologies, strong analytical, technical, operational, administrative, and human resource skills, excellent communication abilities, and a record of delivering complex technical projects.

Skills

Strategic Leadership
Gaming Industry Experience
Operational Planning
Budget Management
Resource Planning
People Leadership
Coaching And Performance Management
Project Management
Gaming Technology
Gaming Integrity
Regulatory Compliance
Risk Management
Stakeholder Engagement
Analytical Skills
Communication And Interpersonal Skills
Continuous Improvement

Benefits

Competitive Pay
Comprehensive Benefits
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Terry Knull

Keywords

Gaming Industry
Technical Services
Gaming Technology
Electronic Gaming Assets
Gaming Equipment
Gaming Systems
Gaming Integrity
Field Service
Deployment
Operations Management
Strategic Planning
Budget Management
Resource Planning
Project Management
Performance Measures
Key Performance Indicators
Revenue Protection
Regulatory Compliance
Risk Management
Stakeholder Engagement
Vendor Management
Customer Service
Continuous Improvement
Employee Development
Security Clearance

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Jobs in Canada