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Added 11 mins ago
A
Regional Manager, North
AGLC
AB · Edmonton, AB
- $119,621 to $164,479 CAD / year
- Full-time
Reporting to the Director, Technical Services & Compliance, the Regional Manager, North is responsible for the strategic leadership, planning, and management of Technical Services…
Added 11 mins ago
RH
Asset Manager
Robert Half
AB · Edmonton, AB
- Full-time
We are seeking an experienced Asset Manager to oversee multiple buildings in Edmonton, lead third-party property management teams and ensure each property delivers strong financial results…
Added 11 mins ago
A
MS Fabric Data Engineer
Altis
Toronto, ON · North York, ON
- $70 to $80 CAD / hour
- Contract
…accuracy, and reliable delivery are key to the success of the…
Added 11 mins ago
H
Contact Sales Representative
Hays
Burlington, ON
- Full-time
Transition with Regional Sales Manager and Project Sales Manager for larger projects uncovered through scouting
Added 11 mins ago
BI
AEM Business Analyst
BURGEON IT SERVICES
Calgary, AB
- Contract
Collaborate with product, project, customer, and cross-functional teams to translate business needs into effective solutions.
Added 11 mins ago
BI
AEM Business Analyst
BURGEON IT SERVICES
Calgary, AB
- Contract
Collaborate with product, project, customer, and cross-functional teams to translate business needs into effective solutions.
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GS
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Calgary, AB
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Project Leader
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Winnipeg, MB
We are seeking a highly motivated individual to join our team. As a Project Leader, you will play a pivotal role in driving the program success by working with cross-functional teams,…
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Temporary Showroom Manager Vancouver, BC
Cosentino
Vancouver, BC
At Cosentino (www.cosentino.com) we are looking for a Temporary City Center Manager (1.5 years) to join our City Center located in Vancouver, BC. The City Centers are an example of…
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Specialist, Information Governance Program
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Canada
Under the guidance of the Supervisor and Senior Manager, support the design, implementation, and continuous improvement of the Information Governance (IG) Program, including embedding IG…
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VC
Technical Account Manager
Valsoft Corporation
Remote, Canada
- Remote
Vocantas is looking for a Technical Account Manager to make sure our customers succeed after they buy, partnering with the Account Executive who owns each account. This role blends hands-on…
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Manager, Strategy
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…exceed clients' goals. They’re home to ad operations, campaign project management, and overarching client…
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S
Mining Project Manager
Stantec
Saskatoon, SK
- Full-time
We have an exciting opportunity for a Mining Project Manager to join our Canada West Energy & Resources team. You will be the key client interface point and will be responsible to ensure…
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CONSULTANT INFORMATION & POLICY MGMT
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Toronto, ON
Strong facilitation and project management skills including the ability to handle multiple tasks concurrently and the ability to meet deadlines.
Added 26 mins ago
YO
Maintenance Technician
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Markham, ON
- Full-time
Performs light duty cleaning, project cleaning, general cleaning and laundry service.
Added 26 mins ago
AW
Project/Business Development Manager - Multi-Family
All Weather At Home
AB · Calgary, AB
- Full-time
We’re looking for a driven, relationship-focused Project/Business Development Manager – Multi-Family to grow our multi-family business in the Calgary area.
Added 26 mins ago
Business Planning and Workforce Manager
Google
Waterloo, ON
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
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Operations Manager, YXU1
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…customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for…
Added 42 mins ago
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Principal Planner, Policy
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- Full-time
Formulates and substantiates preferred and alternative recommendations on a wide variety of municipal planning and related matters for the consideration of the Manager.
Added 42 mins ago
IS
Program Manager
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Must have strong acumen for:
Added 42 mins ago
RH
Accounting Manager
Robert Half
AB · Edmonton, AB
- $115,000 to $125,000 CAD / year
- Full-time
Our client is seeking an experienced Accounting Manager to oversee day-to-day financial operations while providing leadership to a growing accounting team.
Added 42 mins ago
Service Manager (Machine & Automation Solutions)
Source Atlantic Ltd.
Winnipeg, MB · Calgary, AB
…qualified and motivated individual to fill the position of Service Manager (Machine & Automation Solutions) for Western Canada. The ideal location for this position is Winnipeg, MB;…
Added 42 mins ago
Technical Account Manager
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Vancouver, BC
The Position: Reporting to the General Manager, the Technical Account Manager will provide an elevated experience and strategic integration by leveraging the F12 VCIO’s to assist in…
Added 42 mins ago
C
AEM Business Analyst
Coforge
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Collaborate with product, project, customer, and cross-functional teams to translate business needs into effective solutions.
Added 42 mins ago
AS
Client Relationship Manager
ACL Steel Ltd.
Kitchener, ON
- Full-time
Role Description We are seeking a dynamic and strategic Customer Service and Business Development Manager to drive growth and strengthen out existing client relationships.

AGLC

Regional Manager, North

AB, Canada
Edmonton, AB, Canada

$119,621 to $164,479 CAD / year · Full-time

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Job details

Pay: $119,621 to $164,479 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

ABOUT AGLC

Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT BUSINESS DEVELOPMENT OFFICE – CUSTOMER CARE

The Business Development Office – Customer Care branch is responsible for providing efficient and effective delivery of support services required for all provincial gaming retail networks, inclusive of over 2800 Lotto Spot retailers, over 700 VLT retailers and 29 Casinos/Racing Entertainment Centres as well as support for the Cannabis retail network, which is comprised of over 750 cannabis retailers. Our mission is to support our business teams and their achievement of annual revenue targets through provincially operated gaming and cannabis activities that align with AGLC's vision of responsible gaming and delivery of safe cannabis. Customer Care enhances the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

AGLC call centres support all retail networks in the Province of Alberta, albertacannabis.org, provide dispatch support to AGLC technicians, triage support for IT, Regulatory, Business Development Office teams and public support calls including retailer training programs and the Customer Complaint lines.

ABOUT THE POSITION

Regional Manager, North

Job Req: 1384

Location: St. Albert - Corriveau

Division/Branch: Gaming / Technical Services & Compliance

Classification: Leadership II

Status: Permanent - FT

The salary range for this position is $119,621.00 - $164,479.00 annually. New employees are typically hired between the minimum and midpoint of the range, depending on qualifications, experience, competencies, and internal equity considerations.

Reports to: Terry Knull

Closing Date: November 22nd 2026

JOB SUMMARY

Reporting to the Director, Technical Services & Compliance, the Regional Manager, North is responsible for the strategic leadership, planning, and management of Technical Services operations across Northern Alberta. This position provides leadership to multiple Field Service and Deployment Managers, and is accountable for ensuring operational excellence, gaming integrity, stakeholder satisfaction, employee development, and achievement of branch performance objectives. The Regional Manager oversees the deployment, maintenance, and protection of electronic gaming assets while supporting corporate initiatives and revenue-generating activities across multiple gaming business streams.

KEY RESPONSIBILITIES

Lead Technical Services operations across Northern Alberta, ensuring resources, staffing, and service delivery meet operational objectives.
Provide leadership, coaching, and performance management to Field Service Managers and the Field Deployment Manager while fostering a safe and high-performing work environment.
Develop and execute operational strategies, budgets, and resource plans that support branch and organizational goals.
Oversee the delivery of major projects and initiatives, ensuring effective planning, resource allocation, and stakeholder engagement.
Ensure the integrity, security, deployment, maintenance, and performance of gaming equipment and systems across all gaming streams.
Establish and monitor operational performance measures and key performance indicators that protect gaming revenue and drive continuous improvement.
Lead Gaming Integrity programs and ensure compliance with organizational standards, regulatory requirements, and risk management practices.
Build and maintain strong relationships with internal business partners, stakeholders, vendors, and service providers to support operational excellence and customer satisfaction.

SKILLS & ABILITIES

A minimum of a post-secondary diploma or degree.
Minimum of five years of in-depth related gaming industry experience including leadership experience with proven success in formulating and implementing processes, managing complex issues, and applying an integrated approach to organizational procedures.
In-depth knowledge of gaming specific technologies within a customer service organization with excellent analytical, technical, administrative, operational and human resource skills.
Exceptional communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders.
Excellent project management skills with a track record of successfully delivering complex technical projects.

NOTE:

To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
This recruitment may be used to fill future vacancies.
AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.
At AGLC, we believe compensation is more than base salary. We invest in our employees through competitive pay, comprehensive benefits, learning and development opportunities, and rewarding careers.

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More about this job

Responsibilities

Lead Technical Services operations across Northern Alberta, managing field service and deployment leaders, budgets, resources, and major initiatives. Protect the integrity and performance of gaming equipment and systems while ensuring compliance, strong stakeholder relationships, and achievement of operational and revenue objectives.

Requirements

A post-secondary diploma or degree and at least five years of in-depth related gaming industry experience, including leadership experience, are required. Candidates should bring knowledge of gaming technologies, strong analytical, technical, operational, administrative, and human resource skills, excellent communication abilities, and a record of delivering complex technical projects.

Skills

Strategic Leadership
Gaming Industry Experience
Operational Planning
Budget Management
Resource Planning
People Leadership
Coaching And Performance Management
Project Management
Gaming Technology
Gaming Integrity
Regulatory Compliance
Risk Management
Stakeholder Engagement
Analytical Skills
Communication And Interpersonal Skills
Continuous Improvement

Benefits

Competitive Pay
Comprehensive Benefits
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Terry Knull

Keywords

Gaming Industry
Technical Services
Gaming Technology
Electronic Gaming Assets
Gaming Equipment
Gaming Systems
Gaming Integrity
Field Service
Deployment
Operations Management
Strategic Planning
Budget Management
Resource Planning
Project Management
Performance Measures
Key Performance Indicators
Revenue Protection
Regulatory Compliance
Risk Management
Stakeholder Engagement
Vendor Management
Customer Service
Continuous Improvement
Employee Development
Security Clearance

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