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Added 8 mins ago
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AB - Calgary Commissary - Meat - Team Lead Production (Night Shift)
Sobeys
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Team Lead (Night Shift) is responsible in assisting the Production Manager in the day-to-day operations of the department
Added 8 mins ago
TH
DIRECTEUR - EFF ORG/DIV - CANADA INCLUS
The Home Depot Canada
Toronto, ON
- Full-time
The Manager, Organizational Effectiveness and Talent Management will lead the design, enhancement, and delivery of projects and processes related to succession planning, career development,…
Added 8 mins ago
AB
Vice President, OVO Fest
Authentic Brands Group
Toronto, ON
- Full-time
…drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in…
Added 8 mins ago
TH
Manager, Organizational Effectiveness and Talent Management
The Home Depot Canada
Toronto, ON
- Full-time
The Manager, Organizational Effectiveness and Talent Management will lead the design, enhancement, and delivery of projects and processes related to succession planning, career development,…
Added 8 mins ago
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SPECIALITY ASSISTANT STORE MANAGER- OAKVILLE BURLOAK STORE
The Home Depot Canada
Oakville, ON
- Full-time
Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on
Added 8 mins ago
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IT - Site Reliability Engineer IV
Robertson & Company Ltd.
Toronto, ON
- Contract
…management, private clients, commercial banking, treasury, and retail…
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Senior Marketing E-Commerce Specialist
EZShop
Montreal, QC
- $60,000 to $85,000 CAD / year
- Full-time
EZShop is a Montréal-based digital marketing and e-commerce agency. We help retail brands grow online through SEO, paid media, and website services. We're a tight team of about a dozen…
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Account Manager, Retail
Merrithew®
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Senior Sales Director, Retail, this individual managers some of the company's key Retail Accounts including the Costco portfolio of accounts, and Dick's sporting Goods…
Added 8 mins ago
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DIRECTEUR ADJOINT DE MAGASIN, VENTES SPÉCIALES
The Home Depot Canada
Oakville, ON
- Full-time
Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on
Added 8 mins ago
BS
Senior Trade Marketing Manager
Bushbalm Skincare
Ottawa, ON
- Full-time
…oriented, and passionate trade marketer to join our dynamic team. The Senior Manager of Trade Marketing owns how Bushbalm shows up and converts everywhere it is sold. This role will lead…
Added 8 mins ago
Corporate Store Manager
Bulk Barn
Calgary, AB
Must have both POS and cash handling experience
Added 8 mins ago
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(CAN) Health and Beauty Team Lead
Walmart
Port Elgin, ON
- Full-time
…from the Food & Consumables Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
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(CAN) Front End Checkout Team Associate
Walmart
Alexis Whitecourt 232, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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(CAN) Digital Fulfillment Team Lead
Walmart
Port Elgin, ON
- Full-time
…from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing…
Added 8 mins ago
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Senior Manager, Industrial Engineering
Walmart
Mississauga, ON
- Full-time
…project-specific design opportunities, directing procurement lead times, reviewing change orders, driving project schedules, and managing construction activities and design costs tracking…
Added 8 mins ago
LC
Senior Manager, Risk Advisory
Loblaw Companies Limited
Brampton, ON
- Full-time
Full-time | Hybrid (4 days in office – usually Brampton, limited travel to other offices in the GTA)
Added 8 mins ago
LC
Senior Manager, Learning & Development – Frontline Teams
Loblaw Companies Limited
Brampton, ON
- Full-time
Lead the future of learning for our frontline teams! We're seeking a strategic and collaborative Senior Manager to lead a team of Learning Partners and deliver innovative, practical…
Added 8 mins ago
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Senior Financial Accountant
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $76,620 to $107,268 CAD / year
- Full-time
…chance to support and coach junior associates, contributing to team growth and your own leadership development. If you’re looking for a role where your technical expertise, analytical…
Added 23 mins ago
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Overnight Freight Flow Associate
J.D. Irving, Limited
Halifax, NS
- Part-time
Must have a means of transportation
Added 23 mins ago
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Cashier
J.D. Irving, Limited
Clarenville, NL
- Part-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 23 mins ago
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Retail Assistant Manager
Staples Canada
Victoriaville, QC
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 23 mins ago
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Supervisor (Part Time)
Carters Inc.
Mississauga, ON
- Part-time
…first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs,…
Added 23 mins ago
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Sales Representative
Brand Momentum
Newmarket, ON
- Full-time
…supporting key sales initiatives. Working closely with the Regional Lead, you will focus on achieving sales targets while building and maintaining strong relationships with retail…
Added 38 mins ago
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Regional Manager, North
AGLC
AB · Edmonton, AB
- $119,621 to $164,479 CAD / year
- Full-time
…leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can…
Added 38 mins ago
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Director of Sales
Robert Half
Brantford, ON
- $140,000 to $175,000 CAD / year
- Full-time
Lead a strategic national retail customer relationship and serve as the primary point of contact for commercial, category, innovation, and supply chain initiatives.

AGLC

Regional Manager, North

AB, Canada
Edmonton, AB, Canada

$119,621 to $164,479 CAD / year · Full-time

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Job details

Pay: $119,621 to $164,479 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

ABOUT AGLC

Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT BUSINESS DEVELOPMENT OFFICE – CUSTOMER CARE

The Business Development Office – Customer Care branch is responsible for providing efficient and effective delivery of support services required for all provincial gaming retail networks, inclusive of over 2800 Lotto Spot retailers, over 700 VLT retailers and 29 Casinos/Racing Entertainment Centres as well as support for the Cannabis retail network, which is comprised of over 750 cannabis retailers. Our mission is to support our business teams and their achievement of annual revenue targets through provincially operated gaming and cannabis activities that align with AGLC's vision of responsible gaming and delivery of safe cannabis. Customer Care enhances the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

AGLC call centres support all retail networks in the Province of Alberta, albertacannabis.org, provide dispatch support to AGLC technicians, triage support for IT, Regulatory, Business Development Office teams and public support calls including retailer training programs and the Customer Complaint lines.

ABOUT THE POSITION

Regional Manager, North

Job Req: 1384

Location: St. Albert - Corriveau

Division/Branch: Gaming / Technical Services & Compliance

Classification: Leadership II

Status: Permanent - FT

The salary range for this position is $119,621.00 - $164,479.00 annually. New employees are typically hired between the minimum and midpoint of the range, depending on qualifications, experience, competencies, and internal equity considerations.

Reports to: Terry Knull

Closing Date: November 22nd 2026

JOB SUMMARY

Reporting to the Director, Technical Services & Compliance, the Regional Manager, North is responsible for the strategic leadership, planning, and management of Technical Services operations across Northern Alberta. This position provides leadership to multiple Field Service and Deployment Managers, and is accountable for ensuring operational excellence, gaming integrity, stakeholder satisfaction, employee development, and achievement of branch performance objectives. The Regional Manager oversees the deployment, maintenance, and protection of electronic gaming assets while supporting corporate initiatives and revenue-generating activities across multiple gaming business streams.

KEY RESPONSIBILITIES

Lead Technical Services operations across Northern Alberta, ensuring resources, staffing, and service delivery meet operational objectives.
Provide leadership, coaching, and performance management to Field Service Managers and the Field Deployment Manager while fostering a safe and high-performing work environment.
Develop and execute operational strategies, budgets, and resource plans that support branch and organizational goals.
Oversee the delivery of major projects and initiatives, ensuring effective planning, resource allocation, and stakeholder engagement.
Ensure the integrity, security, deployment, maintenance, and performance of gaming equipment and systems across all gaming streams.
Establish and monitor operational performance measures and key performance indicators that protect gaming revenue and drive continuous improvement.
Lead Gaming Integrity programs and ensure compliance with organizational standards, regulatory requirements, and risk management practices.
Build and maintain strong relationships with internal business partners, stakeholders, vendors, and service providers to support operational excellence and customer satisfaction.

SKILLS & ABILITIES

A minimum of a post-secondary diploma or degree.
Minimum of five years of in-depth related gaming industry experience including leadership experience with proven success in formulating and implementing processes, managing complex issues, and applying an integrated approach to organizational procedures.
In-depth knowledge of gaming specific technologies within a customer service organization with excellent analytical, technical, administrative, operational and human resource skills.
Exceptional communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders.
Excellent project management skills with a track record of successfully delivering complex technical projects.

NOTE:

To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
This recruitment may be used to fill future vacancies.
AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.
At AGLC, we believe compensation is more than base salary. We invest in our employees through competitive pay, comprehensive benefits, learning and development opportunities, and rewarding careers.

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More about this job

Responsibilities

Lead Technical Services operations across Northern Alberta, managing field service and deployment leaders, budgets, resources, and major initiatives. Protect the integrity and performance of gaming equipment and systems while ensuring compliance, strong stakeholder relationships, and achievement of operational and revenue objectives.

Requirements

A post-secondary diploma or degree and at least five years of in-depth related gaming industry experience, including leadership experience, are required. Candidates should bring knowledge of gaming technologies, strong analytical, technical, operational, administrative, and human resource skills, excellent communication abilities, and a record of delivering complex technical projects.

Skills

Strategic Leadership
Gaming Industry Experience
Operational Planning
Budget Management
Resource Planning
People Leadership
Coaching And Performance Management
Project Management
Gaming Technology
Gaming Integrity
Regulatory Compliance
Risk Management
Stakeholder Engagement
Analytical Skills
Communication And Interpersonal Skills
Continuous Improvement

Benefits

Competitive Pay
Comprehensive Benefits
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Terry Knull

Keywords

Gaming Industry
Technical Services
Gaming Technology
Electronic Gaming Assets
Gaming Equipment
Gaming Systems
Gaming Integrity
Field Service
Deployment
Operations Management
Strategic Planning
Budget Management
Resource Planning
Project Management
Performance Measures
Key Performance Indicators
Revenue Protection
Regulatory Compliance
Risk Management
Stakeholder Engagement
Vendor Management
Customer Service
Continuous Improvement
Employee Development
Security Clearance

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Work requirements

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