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Added 6 mins ago
C
Senior Director, Information Security and End-User Technology (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
…platforms, while ensuring seamless, agile and uninterrupted media operations. The Senior Director optimally balances rigorous security architecture governance with the flexibility that…
Added 6 mins ago
PC
Contractor Safety Management Lead
PETRONAS Canada
Calgary, AB
- Full-time
The Contractor Safety Management Lead is pivotal in ensuring the safety and compliance of contractors within the organization. This position will develop and implement contractor safety…
Added 6 mins ago
Media Producer, On call
Pelmorex
Oakville, ON
Regular communication with Operations Manager to identify technical problems, issues and any fixes that may make the MP’s duties easier.
Added 6 mins ago
I
Maintenance Tech
ISS
Burlington, ON
- $27.73 to $32 CAD / hour
…and sufficiently while keeping the building operator, site operations manager, business stakeholders, and end users updated. Other duties as…
Added 6 mins ago
C
Development Manager, Forward Deployed Engineering
Clio
Toronto, ON
- Full-time
…execution as a team and alongside our clients, and building solid technical solutions. Our managers are highly technical and hands on, often coding, designing and reviewing alongside their…
Added 6 mins ago
M
VP, GWAM Technology Operations & Platforms
Manulife
Toronto, ON
- Full-time
You will lead a diverse portfolio spanning platform engineering, production operations, cloud platform services, automation, AI enablement and technology infrastructure. A central part of…
Added 6 mins ago
BM
Sales Representative
Brand Momentum
Newmarket, ON
- Full-time
…supporting key sales initiatives. Working closely with the Regional Lead, you will focus on achieving sales targets while building and maintaining strong relationships with retail…
Added 21 mins ago
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Field Engineer
Weir
Quebec, QC
- $80,000 to $100,000 CAD / year
- Full-time
⦿ Technical Support: Provide expert technical support for Hard Rock Mining equipment, including HPGR installations, by collecting and analyzing operating and wear data to drive performance…
Added 21 mins ago
FI
Client Service Delivery Manager
Flextrack Inc
Canada
- Full-time
5+ years of progressive experience in enterprise SaaS service delivery, technical/application support, customer operations, or a related client-facing service function, including 3+ years…
Added 21 mins ago
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Regional Manager, North
AGLC
AB · Edmonton, AB
- $119,621 to $164,479 CAD / year
- Full-time
Lead Technical Services operations across Northern Alberta, ensuring resources, staffing, and service delivery meet operational objectives.
Added 21 mins ago
RH
Senior Accountant
Robert Half
AB · Edmonton, AB
- $95,000 to $107,000 CAD / year
- Full-time
tax filings and cross-border accounting would be a significant advantage
Added 21 mins ago
M
Director of Operations
Mandrake
Woodstock, ON
- $120,000 to $170,000 CAD / year
- Full-time
Lead daily operations across transportation, dispatch, fleet management, scheduling, material handling and processing.
Added 21 mins ago
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Data Centre Account Manager
Telecon
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Liaising with internal team including estimators and operations management
Added 21 mins ago
CM
Operations Supervisor
Carter Murray
Montreal, QC
- Full-time
We are seeking a driven Operations Supervisor to oversee shop floor activities and lead one or more operational departments. This role is critical in ensuring that production requirements…
Added 21 mins ago
IM
Associate Portfolio Manager, Public Credit
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
Lead or contribute to initiatives within Global Credit to enhance portfolio management infrastructure through the application of AI and the integration of new investment systems and…
Added 21 mins ago
R
Chef d'Équipe, Dédouanement des Moteurs / Team Lead, Engine Clearance
RTX
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 21 mins ago
RB
Technical Supervisor
Red Bull
Chilliwack, BC
- Full-time
Reporting to the Technical Manager, the Technical Supervisor is responsible for leading and optimizing all maintenance, reliability, and technical operations that support production,…
Added 21 mins ago
MP
Director of Engineering, Maintenance & Reliability
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
Build, develop, and lead high-performing technical teams while strengthening engineering and maintenance capabilities across the organization.
Added 21 mins ago
People Business Partner
GHD Group Pty Ltd
Montreal, QC · Saint-Laurent, Québec
…through a wide range of delivery models. We are committed to technical excellence, collaboration, and innovation in everything we…
Added 21 mins ago
AI Director - Global AI Risk Management
Scotiabank
Toronto, ON
Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge to execute the AI Risk…
Added 21 mins ago
E
Sales Representative, Ruminant Business Central Alberta
Elanco
Mississauga, ON · CA - Mississauga
- Full-time
As Sales Representative, Ruminant, you will lead commercial growth across Central Alberta by building trusted partnerships with producers, veterinarians, nutritionists, consultants, feed…
Added 21 mins ago
Temporary Showroom Manager Vancouver, BC
Cosentino
Vancouver, BC
…builds a strong network of local partners, oversees the daily operations of the City Center team, high-quality leads in collaboration with Cosentino’s sales force, and ensures profitable…
Added 21 mins ago
AA
Engineering Co-op
Almag Aluminum
Brampton, ON
- Full-time
Reporting to the Vice President of Operations, the Co-op student is responsible for managing and driving the process of continuous improvement through the development of processes and…
Added 21 mins ago
S
Mining Project Manager
Stantec
Saskatoon, SK
- Full-time
…and business development skills to support team growth and lead projects in the mining sector. The Project Manager will serve Canadian and International based clients with a focus on…
Added 36 mins ago
N
MRO Buyer
Napoleon
Barrie, ON
- Full-time
…requirements are supplied at the appropriate cost, quality and lead time while supporting operational continuity, supplier performance, inventory availability and total cost improvement.…

AGLC

Regional Manager, North

AB, Canada
Edmonton, AB, Canada

$119,621 to $164,479 CAD / year · Full-time

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Job details

Pay: $119,621 to $164,479 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

ABOUT AGLC

Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT BUSINESS DEVELOPMENT OFFICE – CUSTOMER CARE

The Business Development Office – Customer Care branch is responsible for providing efficient and effective delivery of support services required for all provincial gaming retail networks, inclusive of over 2800 Lotto Spot retailers, over 700 VLT retailers and 29 Casinos/Racing Entertainment Centres as well as support for the Cannabis retail network, which is comprised of over 750 cannabis retailers. Our mission is to support our business teams and their achievement of annual revenue targets through provincially operated gaming and cannabis activities that align with AGLC's vision of responsible gaming and delivery of safe cannabis. Customer Care enhances the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

AGLC call centres support all retail networks in the Province of Alberta, albertacannabis.org, provide dispatch support to AGLC technicians, triage support for IT, Regulatory, Business Development Office teams and public support calls including retailer training programs and the Customer Complaint lines.

ABOUT THE POSITION

Regional Manager, North

Job Req: 1384

Location: St. Albert - Corriveau

Division/Branch: Gaming / Technical Services & Compliance

Classification: Leadership II

Status: Permanent - FT

The salary range for this position is $119,621.00 - $164,479.00 annually. New employees are typically hired between the minimum and midpoint of the range, depending on qualifications, experience, competencies, and internal equity considerations.

Reports to: Terry Knull

Closing Date: November 22nd 2026

JOB SUMMARY

Reporting to the Director, Technical Services & Compliance, the Regional Manager, North is responsible for the strategic leadership, planning, and management of Technical Services operations across Northern Alberta. This position provides leadership to multiple Field Service and Deployment Managers, and is accountable for ensuring operational excellence, gaming integrity, stakeholder satisfaction, employee development, and achievement of branch performance objectives. The Regional Manager oversees the deployment, maintenance, and protection of electronic gaming assets while supporting corporate initiatives and revenue-generating activities across multiple gaming business streams.

KEY RESPONSIBILITIES

Lead Technical Services operations across Northern Alberta, ensuring resources, staffing, and service delivery meet operational objectives.
Provide leadership, coaching, and performance management to Field Service Managers and the Field Deployment Manager while fostering a safe and high-performing work environment.
Develop and execute operational strategies, budgets, and resource plans that support branch and organizational goals.
Oversee the delivery of major projects and initiatives, ensuring effective planning, resource allocation, and stakeholder engagement.
Ensure the integrity, security, deployment, maintenance, and performance of gaming equipment and systems across all gaming streams.
Establish and monitor operational performance measures and key performance indicators that protect gaming revenue and drive continuous improvement.
Lead Gaming Integrity programs and ensure compliance with organizational standards, regulatory requirements, and risk management practices.
Build and maintain strong relationships with internal business partners, stakeholders, vendors, and service providers to support operational excellence and customer satisfaction.

SKILLS & ABILITIES

A minimum of a post-secondary diploma or degree.
Minimum of five years of in-depth related gaming industry experience including leadership experience with proven success in formulating and implementing processes, managing complex issues, and applying an integrated approach to organizational procedures.
In-depth knowledge of gaming specific technologies within a customer service organization with excellent analytical, technical, administrative, operational and human resource skills.
Exceptional communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders.
Excellent project management skills with a track record of successfully delivering complex technical projects.

NOTE:

To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
This recruitment may be used to fill future vacancies.
AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.
At AGLC, we believe compensation is more than base salary. We invest in our employees through competitive pay, comprehensive benefits, learning and development opportunities, and rewarding careers.

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More about this job

Responsibilities

Lead Technical Services operations across Northern Alberta, managing field service and deployment leaders, budgets, resources, and major initiatives. Protect the integrity and performance of gaming equipment and systems while ensuring compliance, strong stakeholder relationships, and achievement of operational and revenue objectives.

Requirements

A post-secondary diploma or degree and at least five years of in-depth related gaming industry experience, including leadership experience, are required. Candidates should bring knowledge of gaming technologies, strong analytical, technical, operational, administrative, and human resource skills, excellent communication abilities, and a record of delivering complex technical projects.

Skills

Strategic Leadership
Gaming Industry Experience
Operational Planning
Budget Management
Resource Planning
People Leadership
Coaching And Performance Management
Project Management
Gaming Technology
Gaming Integrity
Regulatory Compliance
Risk Management
Stakeholder Engagement
Analytical Skills
Communication And Interpersonal Skills
Continuous Improvement

Benefits

Competitive Pay
Comprehensive Benefits
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Terry Knull

Keywords

Gaming Industry
Technical Services
Gaming Technology
Electronic Gaming Assets
Gaming Equipment
Gaming Systems
Gaming Integrity
Field Service
Deployment
Operations Management
Strategic Planning
Budget Management
Resource Planning
Project Management
Performance Measures
Key Performance Indicators
Revenue Protection
Regulatory Compliance
Risk Management
Stakeholder Engagement
Vendor Management
Customer Service
Continuous Improvement
Employee Development
Security Clearance

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Work requirements

Jobs in Canada