IT & data jobs in Canada

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Added 14 days ago
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Research Machine Learning Scientist II (B3617)
TD
Toronto, ON
- Full-time
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Data Engineer | Data & AI Technology
Obsidi®
Toronto, ON
- Full-time
Must have 4+ years of experience in Cloud: Azure · Must have 4+ years of experience in Lakehouse: Databricks
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Data Modeler
Nityo Infotech
Toronto, ON
- Contract
The Senior Data Modeller/Engineer will support Enterprise Payments’ operational data store by combining advanced JSON/MongoDB data modeling with cloud-based data engineering on the Rahona…
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Financial Reporting & Systems Analyst
Oakbridge Search Partners
Markham, ON
- $90,000 to $95,000 CAD / year
- Full-time
More efficient reporting processes and reliable financial data across systems
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Software Engineering Manager
Verathon
Vancouver, BC · Greater Vancouver, BC
- Full-time
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Data Engineer, RBC Amplify 2027, Halifax
Royal Bank of Canada
Halifax, NS
- Full-time
As a Data Engineer you will collaborate, innovate, ideate and build in a flexible, start-up environment.
Added 14 days ago
RB
Data Engineer, RBC Amplify 2027, Calgary
Royal Bank of Canada
Calgary, AB
- Full-time
As a Data Engineer you will collaborate, innovate, ideate and build in a flexible, start-up environment.
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Junior IT Support Specialist
PERMA PIPE INC
Camrose, AB
- $50,000 to $60,000 CAD / year
- Full-time
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Data Engineer
Innovation Federal Credit Union
Canada
- Full-time
The Data Engineer plays a key role in integrating data buy building data pipelines and supporting data architecture on Azure for cross functional teams. The Data Engineer will support our…
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Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
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Testeur·euse QA Japonais·e / Japanese QA Tester
Altagram Group - Game Localization
Montreal, QC
- Other
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Help Desk Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
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Financial Data Analyst | Nuclear
CPUS Engineering Staffing Solutions Inc.
Oshawa, ON
- Contract
We are currently requesting resumes for the following position: Financial Data Analyst
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Network Administrator
Toyota Canada Inc.
Toronto, ON
- Full-time
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Software Engineering Manager
Alliance Search Partners
Calgary, AB
- Full-time
Must have obtained at least a Bachelor degree in Electrical Engineering, Computer Engineering, or a related field of study · Must have leadership or management experience (whether industry experience or equivalent relevant academic experience)
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Junior Data Analyst
Government of Saskatchewan
Regina, SK
Identifies appropriate sources of information, performs literature reviews, analyzes data, and interprets findings.
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Bilingual Data Analyst - EN/FR
Rethink
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Data Analyst is responsible for tracking, analyzing, and translating our client's social data into actionable performance narratives and optimizations. They will establish measurement…
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DBA III(SQL Server / Azure) – NA
Synoptek
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Added 14 days ago
RB
Data Engineer, RBC Amplify 2027, Vancouver
Royal Bank of Canada
Vancouver, BC
- Full-time
As a Data Engineer you will collaborate, innovate, ideate and build in a flexible, start-up environment.
Added 14 days ago
RB
Data Engineer, RBC Amplify 2027, Toronto
Royal Bank of Canada
Toronto, ON
- Full-time
As a Data Engineer you will collaborate, innovate, ideate and build in a flexible, start-up environment.
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Senior Data Architect/Modeller – Common & Canonical Data Models
ThoughtStorm
Toronto, ON
- Contract
Hands-on conceptual, semantic, logical and physical data modelling.
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RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hours: 7.25 hours per day, 5 days per week · Public Sector Experience: Must have
Added 14 days ago
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Data Engineer, RBC Amplify 2027, Toronto
RBC
Toronto, ON
- Full-time
As a Data Engineer you will collaborate, innovate, ideate and build in a flexible, start-up environment.
Added 14 days ago
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Data Engineer, RBC Amplify 2027, Toronto
RBC
Toronto, ON
- Full-time
As a Data Engineer you will collaborate, innovate, ideate and build in a flexible, start-up environment.
Added 14 days ago
SO
Financial Data Analyst
Spirit Omega Inc.
Remote, Canada
- Contract
- Remote
We are seeking a Finance Data Analyst to support data-driven decision-making across the finance function. In this role, you will analyze financial and operational data, develop reports and…

Agnico Eagle Mines Limited

Help Desk Analyst

Timmins, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

WHAT DOES AGNICO EAGLE VALUE?

At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.

About Our Operation

Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983.

Want to learn more about our operations and projects? Click here!

Your Next Challenge

Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.

Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins;
Provide Level 1 & 2 Technical Support;
Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets;
Participate in an On-Call Emergency Support roster for regional operations;
Identify improvement opportunities to help deliver high quality service;
Produce and maintain updated technical documentation and customer facing knowledge bases;
Prioritize and Maintain security of IT systems within the guidance of AEM Policies;
Providing friendly and efficient customer service.

What You Need To Succeed

College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Equivalent work experience in the relevant field
ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;
Experience in the mining industry would be considered an asset;
Beginner to Intermediate knowledge in most, but not all of the following:
MS Windows 10/11
MS Windows Server
MS O365
MS SCCM
Managing objects in a Windows Active Directory environment
Laptop/desktop hardware
A basic understanding of the following would be considered an asset:
Help Desk Analyst
VOIP Systems
Networking hardware and configuration
VMWare
Server and storage area network hardware
ITIL concepts
MS Azure
Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.

YOUR WORK SCHEDULE:

Schedule: 40 hours per week, Monday to Friday at our Timmins Regional office;
Occasional visits to site may also be required.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide Level 1 and 2 desktop support to end users, process help desk requests, resolve escalated issues, and route Tier 2 requests to operational support teams while meeting SLA targets. Participate in on-call support, maintain technical documentation and knowledge bases, protect IT systems, and identify opportunities to improve service.

Requirements

Applicants should have a diploma or degree in a relevant computing field, be pursuing a related degree, or have equivalent relevant work experience. The role calls for beginner-to-intermediate knowledge of Windows, Microsoft 365, SCCM, Active Directory, and computer hardware, along with strong Microsoft Office skills; ITSM tools and mining experience are assets.

Skills

Level 1 And 2 Desktop Support
Help Desk Support
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop And Laptop Hardware
ServiceNow
IT Service Management
Technical Documentation
Knowledge Base Maintenance
Microsoft Office
Customer Service
IT Security
SLA Management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Level 1 Support
Level 2 Support
Desktop Support
ServiceNow
IT Service Management
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop Hardware
Laptop Hardware
VoIP Systems
Networking Hardware
Network Configuration
VMware
Storage Area Networks
ITIL
Microsoft Azure
Microsoft Office
Outlook
Excel
Word
PowerPoint
SLA Management
Technical Documentation
Knowledge Bases
IT Security
Mining

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IT & data jobs in Canada

Research Machine Learning Scientist II (B3617)

Data Engineer | Data & AI Technology

Data Modeler

Financial Reporting & Systems Analyst

Software Engineering Manager

Data Engineer, RBC Amplify 2027, Halifax

Data Engineer, RBC Amplify 2027, Calgary

Junior IT Support Specialist

Data Engineer

Junior IT Support Specialist

Testeur·euse QA Japonais·e / Japanese QA Tester