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Added 5 mins ago
4E
Sr. Data Analyst
407 ETR
Woodbridge, ON
- Full-time
The Senior Data Analyst is responsible for leveraging data from multiple sources to deliver actionable insights, analysis, and reporting that support data-driven decision-making across the…
Added 5 mins ago
C
Job Cost Accountant
Clearway
Toronto, ON · Greater Toronto Area, Ontario
- Full-time
Reporting to the Controller, the Job Cost Analyst is responsible for supporting the financial management of construction projects by ensuring accurate job costing, project reporting,…
Added 5 mins ago
TT
Tech Ops Analyst II - Telecom Expense Management
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $67,740 to $94,836 CAD / year
- Full-time
We’re looking for a Tech Ops Analyst II - Telecom Expense Management to join our Global Telecom Expense Management (TEM) team, where you’ll play a key role in optimizing telecom services,…
Added 5 mins ago
TT
Tech Ops Analyst II - Inventory & Asset Management
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $67,740 to $94,836 CAD / year
- Full-time
We’re looking for a Tech Ops Analyst II - Inventory & Asset Management to join our team and play a vital role in supporting technology deployments across new stores, remodels, strategic…
Added 20 mins ago
C
Fuel Accounting Analyst
Couche-Tard
Laval, QC
- Full-time
Reporting to the Fuel Accounting Supervisor, the Analyst is responsible for processing, reviewing, and analyzing financial data related to fuel sales and purchases. The Analyst ensures the…
Added 20 mins ago
GD
Systems Engineering Analysts - Working level
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
We’re looking for Systems Engineering Analyst to join our Systems of Systems (SoS) team and help design and evolve complex, mission-critical technology for the Canadian Armed Forces. As…
Added 20 mins ago
TC
Business System Analyst
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $100,000 CAD / year
- Full-time
Gather, analyze, and document business and functional requirements.
Added 20 mins ago
AP
Senior PCI Security Analyst
Allianz Partners
Cambridge, ON
- Full-time
Acts as a point of contact to assist the business in ensuring it adheres to the information security group framework and manages any non-compliance
Added 20 mins ago
A
Guidewire Business Analyst
Affinity
Regina, SK
- Contract
On behalf of our public sector client, Affinity is seeking a Guidewire Business Analyst to provide business analysis services for a timeboxed (10 business weeks) T&M effort to assess the…
Added 20 mins ago
CG
Job Cost Accountant
Clearway Group of Companies
Vaughan, ON
- Full-time
Reporting to the Controller, the Job Cost Analyst is responsible for supporting the financial management of construction projects by ensuring accurate job costing, project reporting,…
Added 20 mins ago
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Business Analyst
Syntrace
Toronto, ON
- Full-time
We are now hiring a Business Analyst, based in Toronto.
Added 35 mins ago
BI
Business Analyst
BALLY’S INTRALOT SA
Sault Ste. Marie, ON
- Full-time
Supports the successful implementation of the OLG Program by acting as the primary link between business stakeholders, customer representatives, delivery teams, and technical resources.
Added 35 mins ago
SENIOR FINANCIAL ANALYST
Bayshore
Mississauga, ON
Senior Financial Analyst is responsible for developing and managing the planning, reporting and analytical tools and processes necessary to successfully support business leaders. This…
Added 50 mins ago
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CyberSecurity Risk Analyst
BeachHead
Toronto, ON
- $66.67 to $80 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a CyberSecurity Risk Analyst. This position involves evaluating supplier security controls, negotiating contractual…
Added 50 mins ago
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Risk Analyst - Proficient
FP Inc.
Toronto, ON
- $40 to $53 CAD / hour
- Contract
Develop, build and manage effective relationships across Functions and other bank Business Platforms, including procurement, supplier management offices and centers of governance.
Added 50 mins ago
R&
Data Analyst III
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Data Analyst III to join our client in support of an existing vacancy.
Added 50 mins ago
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Business Analyst
Intralot
Sault Ste. Marie, ON
- Full-time
Supports the successful implementation of the OLG Program by acting as the primary link between business stakeholders, customer representatives, delivery teams, and technical resources.
Added 50 mins ago
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Management Consultant / Business Analyst - Edmonton (future opportunities - 2026)
Sia
AB · Edmonton, AB
- Full-time
We are seeking a dynamic and experienced Management Consultant – Business Analyst to support clients through business, technology, and AI-enabled transformation. The ideal candidate is a…
Added 50 mins ago
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Senior Test Automation Engineer (French)
Quantiphi
Canada
- Full-time
…Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our…
Added 50 mins ago
GE
Data Analyst - WFM- EN
Global Excel Management Inc.
Windsor, ON
- Full-time
As a Data Analyst - Workforce Management, you will work closely with business leaders to analyze workforce and operational data, identify trends, and develop impactful reporting solutions.…
Added 50 mins ago
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Data Analyst - WFM- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
As a Data Analyst - Workforce Management, you will work closely with business leaders to analyze workforce and operational data, identify trends, and develop impactful reporting solutions.…
Added 50 mins ago
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Inventory Analyst
Thomas Cavanagh Construction Limited
Ottawa, ON
- Full-time
The Inventory Analyst will play a key role in supporting Thomas Cavanagh Construction’s inventory operations across its shop and fleet locations. As the company continues to grow and…
Added 50 mins ago
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Financial Analyst Programmatic Media and Power BI
Hire Mint
Toronto, ON
- Full-time
Title: Financial Analyst, Programmatic Media & Power BI
Added 50 mins ago
CD
Senior ETL Developer – Snowflake
Cloud Data Vision
Calgary, AB
- $70 to $80 CAD / hour
- Contract
…implement modern data architecture, and work directly with business…
Added 50 mins ago
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Senior ETL developer with Snowflake
Syncredible Solutions
Calgary, AB
- Contract
…experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data pipelines. But also architecting the future of our Client…

Agnico Eagle Mines Limited

Help Desk Analyst

Timmins, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

WHAT DOES AGNICO EAGLE VALUE?

At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.

About Our Operation

Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983.

Want to learn more about our operations and projects? Click here!

Your Next Challenge

Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.

Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins;
Provide Level 1 & 2 Technical Support;
Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets;
Participate in an On-Call Emergency Support roster for regional operations;
Identify improvement opportunities to help deliver high quality service;
Produce and maintain updated technical documentation and customer facing knowledge bases;
Prioritize and Maintain security of IT systems within the guidance of AEM Policies;
Providing friendly and efficient customer service.

What You Need To Succeed

College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Equivalent work experience in the relevant field
ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;
Experience in the mining industry would be considered an asset;
Beginner to Intermediate knowledge in most, but not all of the following:
MS Windows 10/11
MS Windows Server
MS O365
MS SCCM
Managing objects in a Windows Active Directory environment
Laptop/desktop hardware
A basic understanding of the following would be considered an asset:
Help Desk Analyst
VOIP Systems
Networking hardware and configuration
VMWare
Server and storage area network hardware
ITIL concepts
MS Azure
Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.

YOUR WORK SCHEDULE:

Schedule: 40 hours per week, Monday to Friday at our Timmins Regional office;
Occasional visits to site may also be required.

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More about this job

Responsibilities

Provide Level 1 and 2 desktop support to end users, process help desk requests, resolve escalated issues, and route Tier 2 requests to operational support teams while meeting SLA targets. Participate in on-call support, maintain technical documentation and knowledge bases, protect IT systems, and identify opportunities to improve service.

Requirements

Applicants should have a diploma or degree in a relevant computing field, be pursuing a related degree, or have equivalent relevant work experience. The role calls for beginner-to-intermediate knowledge of Windows, Microsoft 365, SCCM, Active Directory, and computer hardware, along with strong Microsoft Office skills; ITSM tools and mining experience are assets.

Skills

Level 1 And 2 Desktop Support
Help Desk Support
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop And Laptop Hardware
ServiceNow
IT Service Management
Technical Documentation
Knowledge Base Maintenance
Microsoft Office
Customer Service
IT Security
SLA Management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Level 1 Support
Level 2 Support
Desktop Support
ServiceNow
IT Service Management
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop Hardware
Laptop Hardware
VoIP Systems
Networking Hardware
Network Configuration
VMware
Storage Area Networks
ITIL
Microsoft Azure
Microsoft Office
Outlook
Excel
Word
PowerPoint
SLA Management
Technical Documentation
Knowledge Bases
IT Security
Mining

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