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Added 10 mins ago
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Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Communications Operations, Brand & Governance, the Communications Business Analyst plays a key role in shaping how employees connect, communicate and access…
Added 10 mins ago
5
Business Systems Analyst
5d223159-c6e6-4a58-8983-33b7d2ffb0d2
Saint John, NB
- Full-time
As a Business Systems Analyst, you play a critical role in translating business needs into clear, actionable requirements that enable effective technology delivery. You work independently…
Added 10 mins ago
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Applications Development Intermediate Programmer Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Intermediate Programmer Analyst is a technically sharp, detail-oriented professional who thrives at the intersection of systems automation, data engineering,…
Added 10 mins ago
Accounts Payable Analyst
Cozey
Mont-Royal, QC
Reporting to Laurent Dumouchel, Director of Finance & Accounting, the mission of the Accounts Payable Analyst is to keep Cozey’s accounts payable accurate, timely and well controlled.…
Added 10 mins ago
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Business Analyst, Front Office Technology & Business Delivery
AIMCo
Calgary, AB · AB · Edmonton
- Full-time
At AIMCo, technology is a key enabler of investment success. As a Business Analyst, Front Office Technology & Business Delivery, you will be part of a cross-functional DevOps team…
Added 10 mins ago
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Payroll Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
We are seeking an experienced Payroll Analyst to support complex Canadian payroll operations for approximately 13,000 employees across all provinces and six legal entities. This role helps…
Added 25 mins ago
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Senior Financial Analyst
Clarity Recruitment
Toronto, ON · North York, ON
- $100,000 to $110,000 CAD / year
- Full-time
…growing group of Canadian and U.S. entities. The Senior Financial Analyst sits on a small, close-knit controllership team that reports up to the…
Added 39 mins ago
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
The Software Contract and Compliance Management team is looking for a creative, highly skilled and talented Senior Analyst with solid knowledge of Software Compliance and Contract Lifecycle…
Added 39 mins ago
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Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
CBC/Radio-Canada is seeking a Lead Analyst, Vulnerability and External Attack Surface Management, to optimize the Corporation’s vulnerability management program and design, build and deploy…
Added 39 mins ago
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Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 54 mins ago
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Senior Pricing Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The Senior Pricing Analyst will report directly to the Manager, Pricing & Profitability. The successful candidate will be part of a team that supports all pricing aspects of Sun Life's…
Added 54 mins ago
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Investment & Strategy Analyst, Commercial Due Diligence
Dedale Intelligence
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
…for the team's upcoming openings. If you join, you will help build the office from the start. You will work on the questions private equity and growth investors ask before they back a…
Added 1 hour ago
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Senior Analyst, Digital Platforms & Insights
CIBC
Toronto, ON
- Full-time
The Senior Analyst, Digital Platforms & Insights reports to the Chapter Lead of Digital Platforms & Operations and helps the organization understand how clients engage with its digital…
Added 1 hour ago
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Governance Solutions Analyst Co-op
CIBC
Toronto, ON
- Full-time
…governance across the organization. As a Governance Solutions Analyst Co-op, you will use your knowledge of artificial intelligence (AI) technologies and digital tools, such as ChatGPT and…
Added 1 hour ago
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Business Analyst co-op
CIBC
Toronto, ON
- Full-time
The Data Enablement team works on the development and implementation of data enablement strategies to build an effective support framework to accelerate data driven insights, including…
Added 1 hour ago
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Market Fundamentals Analyst
Cenovus Energy
Calgary, AB
- Full-time
Build and maintain supply and demand models across key regional hubs and commodities, including crude oil, natural gas, NGLs, and refined products.
Added 1 hour ago
Senior Analyst, Fraud Strategy
Momentum Financial Services Group
Toronto, ON
As a Senior Analyst, Fraud Strategy you will be accountable for the daily fraud prevention activities at Momentum that ensure applicable fraud rules, processes and reporting are in place to…
Added 1 hour ago
Cyber/Technology Risk Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking a Senior IT Business Systems Analyst to join our high-performing team within the Information Security and Technology Risk portfolio. This role is pivotal in delivering…
Added 1 hour ago
Senior Quality Assurance Analyst
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…solutions. From products and services to venture creation, we build better futures powered by people. We partner with people embracing change, leveraging data, cybersecurity, cloud, and…
Added 1 hour ago
E-Commerce Business Analyst
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Added 1 hour ago
Senior Quality Assurance Analyst
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Halifax, NS
…solutions. From products and services to venture creation, we build better futures powered by people. We partner with people embracing change, leveraging data, cybersecurity, cloud, and…
Added 1 hour ago
E-Commerce Business Analyst
Mariner
Saint John, NB
…solutions. From products and services to venture creation, we build better futures powered by people. We partner with people embracing change, leveraging data, cybersecurity, cloud, and…
Added 1 hour ago
Member IT Services - Security Support Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
We are currently recruiting for a Security Support Analyst to support our IT Member Services team. The successful candidate can work from our Toronto or Burlington offices.
Added 1 hour ago
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Windows System Engineer - Endpoint /SCCM
BeachHead
Toronto, ON
- $61.59 to $73.91 CAD / hour
- Contract
Are you a seasoned Build Analyst looking to make an impact? Apply Now!
Added 1 hour ago
RN
Finance Analyst, Commercial Canada
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The Finance Analyst, Commercial Canada supports profitable sales growth by turning financial and market data into insights that guide business decisions.

Agnico Eagle Mines Limited

Help Desk Analyst

Timmins, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

WHAT DOES AGNICO EAGLE VALUE?

At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.

About Our Operation

Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983.

Want to learn more about our operations and projects? Click here!

Your Next Challenge

Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.

Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins;
Provide Level 1 & 2 Technical Support;
Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets;
Participate in an On-Call Emergency Support roster for regional operations;
Identify improvement opportunities to help deliver high quality service;
Produce and maintain updated technical documentation and customer facing knowledge bases;
Prioritize and Maintain security of IT systems within the guidance of AEM Policies;
Providing friendly and efficient customer service.

What You Need To Succeed

College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Equivalent work experience in the relevant field
ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;
Experience in the mining industry would be considered an asset;
Beginner to Intermediate knowledge in most, but not all of the following:
MS Windows 10/11
MS Windows Server
MS O365
MS SCCM
Managing objects in a Windows Active Directory environment
Laptop/desktop hardware
A basic understanding of the following would be considered an asset:
Help Desk Analyst
VOIP Systems
Networking hardware and configuration
VMWare
Server and storage area network hardware
ITIL concepts
MS Azure
Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.

YOUR WORK SCHEDULE:

Schedule: 40 hours per week, Monday to Friday at our Timmins Regional office;
Occasional visits to site may also be required.

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More about this job

Responsibilities

Provide Level 1 and 2 desktop support to end users, process help desk requests, resolve escalated issues, and route Tier 2 requests to operational support teams while meeting SLA targets. Participate in on-call support, maintain technical documentation and knowledge bases, protect IT systems, and identify opportunities to improve service.

Requirements

Applicants should have a diploma or degree in a relevant computing field, be pursuing a related degree, or have equivalent relevant work experience. The role calls for beginner-to-intermediate knowledge of Windows, Microsoft 365, SCCM, Active Directory, and computer hardware, along with strong Microsoft Office skills; ITSM tools and mining experience are assets.

Skills

Level 1 And 2 Desktop Support
Help Desk Support
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop And Laptop Hardware
ServiceNow
IT Service Management
Technical Documentation
Knowledge Base Maintenance
Microsoft Office
Customer Service
IT Security
SLA Management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Level 1 Support
Level 2 Support
Desktop Support
ServiceNow
IT Service Management
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop Hardware
Laptop Hardware
VoIP Systems
Networking Hardware
Network Configuration
VMware
Storage Area Networks
ITIL
Microsoft Azure
Microsoft Office
Outlook
Excel
Word
PowerPoint
SLA Management
Technical Documentation
Knowledge Bases
IT Security
Mining

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