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Added 10 mins ago
TI
Senior Technical Program Manager
TruVs Inc
Surrey, BC
- Full-time
TruVs.com is a leading business process and technology consulting firm headquartered in the Seattle Metro area, with a presence across North America and Asia. We specialize in modernizing…
Added 10 mins ago
TE
Field Operations Repairs Supervisor - Vancouver
TK Elevator
Burnaby, BC
- Full-time
Maintain current knowledge of all aspects of elevator technology
Added 10 mins ago
G
Manager, Information Technology
Glenbow
Calgary, AB
- Full-time
The Manager, Information Technology is responsible for the effective delivery and ongoing improvement of Glenbow’s technology services, ensuring secure, reliable, and responsive solutions…
Added 10 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
…actively listening and identification of opportunities for business development referrals to partners. Review of all incoming documentation and correction requests to ensure information is…
Added 10 mins ago
Client Manager ISO9001/14001/45001
BSI
Montreal, QC
Knowledge of general office practices, information systems, documentation systems, and technology including computers
Added 25 mins ago
RB
Human Resources Coordinator
R.J. Burnside & Associates Limited
Orangeville, ON
- Full-time
…efficient hiring journey. Reporting to the Human Resources Manager, you will coordinate recruitment and onboarding activities, keep processes moving smoothly, and provide responsive support…
Added 25 mins ago
D
Senior Manager, Visual Design
Dandy
Remote, Canada
- $140,250 to $170,000 USD / year
- Full-time
- Remote
We’re looking for a Senior Manager of Visual Design to lead and elevate Dandy’s graphic design team. This role will serve as the creative authority and steward of Dandy’s visual identity,…
Added 25 mins ago
InfraOps Support Eng I, Operations Management Center (OMC)
Amazon
Vancouver, BC
…incident requires troubleshooting, or routing to a service manager…
Added 25 mins ago
W
Human Resources Manager
WellnessLiving
Thornhill, ON
- Full-time
We’re looking for a Human Resources Manager to lead day-to-day HR operations and support our team across Canada and the United States. Reporting to the Director of Finance, you’ll manage…
Added 40 mins ago
PE
Project Manager – Software Implementation
Project Execution Group Inc
Calgary, AB
- Full-time
…project delivery, project controls, governance, and enterprise technology solutions for public and private sector organizations. PEG supports clients across government, infrastructure,…
Added 40 mins ago
G
People & Culture Administrator
Glenbow
Calgary, AB
- Full-time
The People & Culture Administrator provides essential administrative, systems, and data support across the employee lifecycle, with a particular focus on recruitment. Reporting to the Chief…
Added 40 mins ago
T
Research Machine Learning Scientist II (B3617)
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 55 mins ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
…Architects. On client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical…
Added 55 mins ago
J
Property Manager
JLL
Mississauga, ON · CAN-CLIENT Mississauga-Manulife Corporate Park
- Full-time
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
Added 1 hour ago
AC
Corporate IT Auditor
ATS Corporation
Cambridge, ON
- Full-time
Hold a bachelor’s degree in Business and Accounting, Information Technology, Computer Science or related field
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Bachelor's degree in Accounting, Finance, Information Systems, Business Administration, Risk Management, or a related discipline.
Added 1 hour ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
They provide leadership for technology strategy, infrastructure, business systems, cybersecurity, data governance, digital transformation, and artificial intelligence.
Added 1 hour ago
W
Manager IT, Enterprise Architecture
WorkSafeBC
Richmond, BC
- Full-time
A bachelor’s degree in computer science, information technology, engineering, business technology management, or a related discipline.
Added 1 hour ago
W
Human Resources Manager
WellnessLiving
Vaughan, ON
- Full-time
We’re looking for a Human Resources Manager to lead day-to-day HR operations and support our team across Canada and the United States. Reporting to the Director of Finance, you’ll manage…
Added 1 hour ago
IC
IT Manager
i24 Call Management Solutions
Montreal, QC
- Part-time
i24 Call Management Solutions is seeking an experienced IT Manager to take operational ownership of its technology in a 24/7 operation. The successful candidate will be responsible for a…
Added 1 hour ago
E
Administrative Assistance, Grid Operations and Transformation
EPCOR
AB · Edmonton, Alberta
- Full-time
Maintain and ensure action is taken on confidential monthly operational reports, manager action items, yearly business planning. Produce clear and timely meeting minutes and ensure action…
Added 1 hour ago
AA
Quality Engineer - Automotive
Almag Aluminum
Brampton, ON
- Full-time
Reporting directly to the Quality Manager, this role is responsible for supporting and advancing the objectives of the Quality Department through active participation in quality system…
Added 1 hour ago
Senior Manager Enterprise Brand Strategy
Purolator
ON · Mississauga, ON
This is one of Purolator's most strategic marketing leadership roles.As Senior Manager, Brand + Strategy, you will shape the future of one of Canada's most recognized brands by leading…
Added 1 hour ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…

Agnico Eagle Mines Limited

Help Desk Analyst

Timmins, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

WHAT DOES AGNICO EAGLE VALUE?

At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.

About Our Operation

Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983.

Want to learn more about our operations and projects? Click here!

Your Next Challenge

Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.

Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins;
Provide Level 1 & 2 Technical Support;
Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets;
Participate in an On-Call Emergency Support roster for regional operations;
Identify improvement opportunities to help deliver high quality service;
Produce and maintain updated technical documentation and customer facing knowledge bases;
Prioritize and Maintain security of IT systems within the guidance of AEM Policies;
Providing friendly and efficient customer service.

What You Need To Succeed

College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Equivalent work experience in the relevant field
ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;
Experience in the mining industry would be considered an asset;
Beginner to Intermediate knowledge in most, but not all of the following:
MS Windows 10/11
MS Windows Server
MS O365
MS SCCM
Managing objects in a Windows Active Directory environment
Laptop/desktop hardware
A basic understanding of the following would be considered an asset:
Help Desk Analyst
VOIP Systems
Networking hardware and configuration
VMWare
Server and storage area network hardware
ITIL concepts
MS Azure
Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.

YOUR WORK SCHEDULE:

Schedule: 40 hours per week, Monday to Friday at our Timmins Regional office;
Occasional visits to site may also be required.

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More about this job

Responsibilities

Provide Level 1 and 2 desktop support to end users, process help desk requests, resolve escalated issues, and route Tier 2 requests to operational support teams while meeting SLA targets. Participate in on-call support, maintain technical documentation and knowledge bases, protect IT systems, and identify opportunities to improve service.

Requirements

Applicants should have a diploma or degree in a relevant computing field, be pursuing a related degree, or have equivalent relevant work experience. The role calls for beginner-to-intermediate knowledge of Windows, Microsoft 365, SCCM, Active Directory, and computer hardware, along with strong Microsoft Office skills; ITSM tools and mining experience are assets.

Skills

Level 1 And 2 Desktop Support
Help Desk Support
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop And Laptop Hardware
ServiceNow
IT Service Management
Technical Documentation
Knowledge Base Maintenance
Microsoft Office
Customer Service
IT Security
SLA Management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Level 1 Support
Level 2 Support
Desktop Support
ServiceNow
IT Service Management
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop Hardware
Laptop Hardware
VoIP Systems
Networking Hardware
Network Configuration
VMware
Storage Area Networks
ITIL
Microsoft Azure
Microsoft Office
Outlook
Excel
Word
PowerPoint
SLA Management
Technical Documentation
Knowledge Bases
IT Security
Mining

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