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Added 3 mins ago
TH
Receiving Associate Part Time - OAKVILLE TRAFALGAR
The Home Depot
Canada
- Part-time
Receiving Associates work as part of a team to unload merchandise from carriers and check the quantity and quality of merchandise. In addition, they must RGR (Rough Goods Receipt)/DGR…
Added 3 mins ago
TH
Receiving Associate Part Time (CARLETON PLACE)
The Home Depot
Carleton Place, ON
- Part-time
Receiving Associates work as part of a team to unload merchandise from carriers and check the quantity and quality of merchandise. In addition, they must RGR (Rough Goods Receipt)/DGR…
Added 3 mins ago
KT
Kitchen Installer
Kitchen Tune-Up Calgary, AB
Calgary, AB
- $25 to $28 CAD / hour
- Full-time
🔶Follow project manager instructions and Kitchen Tune-Up’s Trustpoints for quality work.
Added 3 mins ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
…we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all…
Added 3 mins ago
GT
Technology Delivery Manager
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable…
Added 3 mins ago
AR
Community Business Manager
Atria Retirement Canada - View at Lethbridge
Lethbridge, AB · AB-Lethbridge
- Full-time
…responding to general questions.• Serve as the community’s “manager-on-duty” on a regular basis.• Provide on-call and overnight coverage as specified by schedule or as needed.• Provide high…
Added 3 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
North Vancouver, BC
- $25.82 CAD / hour
- Other
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 3 mins ago
RL
Sensor Engineer / Senior Sensor Engineer
RBR Ltd.
Ottawa, ON
- $75,000 to $115,000 CAD / year
- Full-time
Field deployment or water quality measurement experience
Added 3 mins ago
HR
Registered Respiratory Therapist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…Health, Wilson SiteLabour Group: OPSEU 577Reporting Relationship: Manager, Respiratory ServicesHourly Rate: $38.35 -…
Added 3 mins ago
RA
Prototype Assembler 2P- 2nd shift
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
…instructions, bills of materials, drawings, and schematics to build quality products while meeting safety, productivity, and quality standards. You will work on the manufacturing team in…
Added 3 mins ago
RA
Prototype Assembler 1P - Afternoon Shift
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
…processing while following documented work instructions and quality standards. You will support production activities across multiple product lines and contribute to continuous improvement,…
Added 3 mins ago
RA
Prototype Assembler 2P- 2nd shift
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
…instructions, bills of materials, drawings, and schematics to build quality products while meeting safety, productivity, and quality standards. You will work on the manufacturing team in…
Added 3 mins ago
P
Administrative Assistant
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Reporting to the Admin Services Manager, the Admin Assistant actively supports the day-to-day business activities of stakeholders in a fast-paced, multitasking environment, often working…
Added 3 mins ago
P
Senior Marketing Manager
PwC
Toronto, ON
- Full-time
As a Senior Marketing Manager, you will lead the development and delivery of integrated B2B marketing strategies that advance PwC Canada’s business priorities. You will partner with senior…
Added 3 mins ago
P
Marketing Senior Associate
PwC
Toronto, ON
- Full-time
Support the Marketing Manager in translating business priorities, client needs and market insights into clear marketing plans and activities
Added 3 mins ago
S
Shift Supervisor / Institutional Cook - Minimum and Medium Security Units
Sanya’k̓ula
Port Coquitlam, BC
- Full-time
…documenting problems, and referring unresolved problems to Manager; and evaluating work for safe food preparation and cleanliness to ensure standards of quality and quantity are maintained.…
Added 3 mins ago
PC
Project Technologist
Pinchin Canada
Saskatoon, SK
- Full-time
…Saskatoon. This position reports directly to the Operations Manager and is being filled as a replacement…
Added 3 mins ago
AC
Global Mobility Tax - Senior Manager
ACCA Careers
Calgary, AB
- Full-time
As a Senior Manager, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your role is essential as a tax technical…
Added 3 mins ago
A
Manager, Software Engineering - 12 Month Temporary
Aviso
Vancouver, BC
- $145,000 to $160,000 CAD / year
- Full-time
We're looking to fill an opening for a 12 Month Temporary Manager, Software Engineering to join our Technology Team.
Added 3 mins ago
D
HR Advisor / Conseiller(ère) en ressources humaines
DWF
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Work with HR Business Partners and HR Manager to support the delivery of annual people processes e.g. performance review process, succession planning and talent management, budgeting and…
Added 3 mins ago
R
Intermediate Accountant, Revenue and Receivables
REV
Calgary, AB
- Full-time
Other duties and tasks as assigned by your manager to ensure REV’s goals and objectives are met.
Added 3 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 3 mins ago
TI
nCino Salesforce Tech Lead
Themesoft Inc.
Toronto, ON
- Contract
…activities, guide the development team, and ensure scalable, high-quality solutions aligned with Salesforce and nCino best…
Added 17 mins ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
London, ON
- Full-time
Welcome to the classic, American cool world of TOMMY HILFIGER. We are looking for a passionate Assistant Manager who can deliver a top-notch customer experience, oversee key operational…
Added 17 mins ago
Manager, Financial Planning & Analysis
Corpay
Toronto, ON
Corpay is currently looking to hire a Manager, FP&A. This position falls under our Corpay Cross Border line of business, located at 121 King Street West, Toronto ON. You will report…

Agnico Eagle Mines Limited

Help Desk Analyst

Timmins, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

WHAT DOES AGNICO EAGLE VALUE?

At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.

About Our Operation

Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983.

Want to learn more about our operations and projects? Click here!

Your Next Challenge

Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.

Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins;
Provide Level 1 & 2 Technical Support;
Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets;
Participate in an On-Call Emergency Support roster for regional operations;
Identify improvement opportunities to help deliver high quality service;
Produce and maintain updated technical documentation and customer facing knowledge bases;
Prioritize and Maintain security of IT systems within the guidance of AEM Policies;
Providing friendly and efficient customer service.

What You Need To Succeed

College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Equivalent work experience in the relevant field
ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;
Experience in the mining industry would be considered an asset;
Beginner to Intermediate knowledge in most, but not all of the following:
MS Windows 10/11
MS Windows Server
MS O365
MS SCCM
Managing objects in a Windows Active Directory environment
Laptop/desktop hardware
A basic understanding of the following would be considered an asset:
Help Desk Analyst
VOIP Systems
Networking hardware and configuration
VMWare
Server and storage area network hardware
ITIL concepts
MS Azure
Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.

YOUR WORK SCHEDULE:

Schedule: 40 hours per week, Monday to Friday at our Timmins Regional office;
Occasional visits to site may also be required.

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More about this job

Responsibilities

Provide Level 1 and 2 desktop support to end users, process help desk requests, resolve escalated issues, and route Tier 2 requests to operational support teams while meeting SLA targets. Participate in on-call support, maintain technical documentation and knowledge bases, protect IT systems, and identify opportunities to improve service.

Requirements

Applicants should have a diploma or degree in a relevant computing field, be pursuing a related degree, or have equivalent relevant work experience. The role calls for beginner-to-intermediate knowledge of Windows, Microsoft 365, SCCM, Active Directory, and computer hardware, along with strong Microsoft Office skills; ITSM tools and mining experience are assets.

Skills

Level 1 And 2 Desktop Support
Help Desk Support
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop And Laptop Hardware
ServiceNow
IT Service Management
Technical Documentation
Knowledge Base Maintenance
Microsoft Office
Customer Service
IT Security
SLA Management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Level 1 Support
Level 2 Support
Desktop Support
ServiceNow
IT Service Management
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop Hardware
Laptop Hardware
VoIP Systems
Networking Hardware
Network Configuration
VMware
Storage Area Networks
ITIL
Microsoft Azure
Microsoft Office
Outlook
Excel
Word
PowerPoint
SLA Management
Technical Documentation
Knowledge Bases
IT Security
Mining

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