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CI
HR Operations Advisor
Calian in Space & Technology
Kingston, ON
- Full-time
In this role, you will deliver high-quality HR services, support global workforce programs and compliance initiatives, contribute to international hiring and mobility activities, and lead…
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Business Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
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Capital Markets Settlements Analyst
Insight Global
Toronto, ON
- $30 to $35 CAD / hour
- Contract
Insight Global is looking for a Capital Markets Settlements Analyst to support a leading financial institution's Capital Markets operations team in Toronto.
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Analyst, Business
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Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
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Information Technology Support Engineer
SMARTFOX
ON · Ontario, Canada
- $65,000 to $110,000 CAD / year
- Full-time
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your…
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Operational Due Diligence Associate Analyst (New Grad Opportunity)
Albourne
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
We are seeking an Operational Due Diligence (ODD) Associate Analyst to join our team in Toronto. This role is ideal for new graduates or early-career professionals interested in alternative…
Added 14 mins ago
C
Senior Analyst/Associate, Corporate Development
Corix
Vancouver, BC
- Other
The Senior Analyst / Associate, Corporate Development will be a key member of the Corporate Development team, supporting the origination, evaluation, development, and execution of…
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O
Data Operations Analyst (10-Month Contract)
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
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Student Analyst, Total Portfolio Management (Winter 2027, 4 Months)
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Toronto, ON · Head Office Toronto
- Full-time
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UO
Finance Analyst
University of British Columbia
Vancouver, BC · UBCV | Donald Rix Building (RIX)
- $6,143.67 to $8,830.25 CAD / month
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Senior Pricing Analyst
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Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
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Sr. Analyst, Visualization (RAIB)
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Mississauga, ON
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Human Resources Manager
SMARTFOX
ON · Ontario, Canada
- $80,000 to $100,000 CAD / year
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Support labour relations, including collective agreement administration, grievances, and bargaining, where applicable
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Human Resources Information System Analyst (Dayforce)
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Toronto, ON
- Contract
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Senior Business Analyst -Vehicle Asset Management
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Senior Financial Analyst, FP&A (12-Month Contract)
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- $50 to $70 CAD / hour
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SAP FICO Functional Analyst
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Terrebonne, QC
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Investment & Strategy Analyst, Commercial Due Diligence
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Toronto, ON
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Payroll Analyst
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Toronto, ON
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Regional Financial Analyst
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The Department of Business, Mining, Trade and Job Creation is seeking a qualified candidate to fill the position of Regional Financial Analyst in Winnipeg.
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Investment Analyst
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People Corporation is seeking an analytical, detail-oriented, and client-focused Investment Consulting Analyst to join our Investment Consulting team. This role provides critical support to…
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Drilling Data Analyst
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Senior Payroll Analyst, Bilingual
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Senior Trade Finance Analyst - Bilingual
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Senior FP&A Systems Analyst, Pigment
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Agnico Eagle Mines Limited

Help Desk Analyst

Timmins, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

WHAT DOES AGNICO EAGLE VALUE?

At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.

About Our Operation

Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983.

Want to learn more about our operations and projects? Click here!

Your Next Challenge

Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.

Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins;
Provide Level 1 & 2 Technical Support;
Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets;
Participate in an On-Call Emergency Support roster for regional operations;
Identify improvement opportunities to help deliver high quality service;
Produce and maintain updated technical documentation and customer facing knowledge bases;
Prioritize and Maintain security of IT systems within the guidance of AEM Policies;
Providing friendly and efficient customer service.

What You Need To Succeed

College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
Equivalent work experience in the relevant field
ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;
Experience in the mining industry would be considered an asset;
Beginner to Intermediate knowledge in most, but not all of the following:
MS Windows 10/11
MS Windows Server
MS O365
MS SCCM
Managing objects in a Windows Active Directory environment
Laptop/desktop hardware
A basic understanding of the following would be considered an asset:
Help Desk Analyst
VOIP Systems
Networking hardware and configuration
VMWare
Server and storage area network hardware
ITIL concepts
MS Azure
Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.

YOUR WORK SCHEDULE:

Schedule: 40 hours per week, Monday to Friday at our Timmins Regional office;
Occasional visits to site may also be required.

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More about this job

Responsibilities

Provide Level 1 and 2 desktop support to end users, process help desk requests, resolve escalated issues, and route Tier 2 requests to operational support teams while meeting SLA targets. Participate in on-call support, maintain technical documentation and knowledge bases, protect IT systems, and identify opportunities to improve service.

Requirements

Applicants should have a diploma or degree in a relevant computing field, be pursuing a related degree, or have equivalent relevant work experience. The role calls for beginner-to-intermediate knowledge of Windows, Microsoft 365, SCCM, Active Directory, and computer hardware, along with strong Microsoft Office skills; ITSM tools and mining experience are assets.

Skills

Level 1 And 2 Desktop Support
Help Desk Support
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop And Laptop Hardware
ServiceNow
IT Service Management
Technical Documentation
Knowledge Base Maintenance
Microsoft Office
Customer Service
IT Security
SLA Management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Level 1 Support
Level 2 Support
Desktop Support
ServiceNow
IT Service Management
Windows 10/11
Windows Server
Microsoft 365
Microsoft SCCM
Windows Active Directory
Desktop Hardware
Laptop Hardware
VoIP Systems
Networking Hardware
Network Configuration
VMware
Storage Area Networks
ITIL
Microsoft Azure
Microsoft Office
Outlook
Excel
Word
PowerPoint
SLA Management
Technical Documentation
Knowledge Bases
IT Security
Mining

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