Jobs in Canada

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Added 13 mins ago
MD
Portfolio Coordinator - Information Technology Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
Added 13 mins ago
TT
COORDONATEUR SERVICE A LA CLIENTÉLE
The TJX Companies, Inc.
Laval, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 28 mins ago
QM
Field Service Manager - Field Operations
Quantum Management Services Ltd.
Barrie, ON
- $90,000 to $100,000 CAD / year
- Full-time
Our client, an established and growing home services organization, is looking for a Service Manager to lead its Barrie operations.
Added 28 mins ago
S
Recruitment Coordinator (Hospitality Placement Coordinator)
Stepwest
Vancouver, BC
- Full-time
Review new lead inquiries and assess eligibility and program suitability
Added 28 mins ago
R
Associé aux ventes- Vente au Détail
Roots
Quebec, QC
- Full-time
Capacité à rester debout et à se déplacer dans le magasin pendant de longues périodes au cours d’un quart de 3 à 8 heures
Added 28 mins ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
Lead the Operations elements of the PLT NPI process for an assigned portfolio of projects - from project initiation through production launch, first customer shipment, and into volume…
Added 28 mins ago
RP
Leasing Manager
Royal Premier Homes
London, ON
- Full-time
Lead lease-up and renewals: Plan and carry out leasing strategies built around the academic calendar for Western University and Fanshawe College, including pre-leasing, renewal campaigns…
Added 28 mins ago
GM
HIL Simulation Integration Engineer
General Motors
Oshawa, ON · Markham, ON
- Full-time
Familiarity with vehicle electrical/electronic architectures, SOME/IP, and Service Discovery.
Added 28 mins ago
GM
Senior HIL Simulation Integration Engineer
General Motors
Oshawa, ON · Markham, ON
- Full-time
Lead complex HIL investigations across models, ECUs, networks, electrical interfaces, instrumentation, and hardware; find root causes and implement lasting fixes.
Added 28 mins ago
Co-op Job Developer
University of Guelph
Guelph, ON
Excellent communication and interpersonal skills to provide high-quality, professional interactions and customer service to prospective and new employers.
Added 28 mins ago
A
Commercial Lead - Sales & Partnerships
Avomind
Remote, Canada
- Remote
…specializes in system integrations, telecom analytics, and guest service technology. Now backed by a larger international software group, the business is expanding its portfolio with new…
Added 28 mins ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
…Experienced in performing objective process re-engineering to improve service delivery and maximize system…
Added 28 mins ago
SV
General Manager, Food and Nutrition Services (Sodexo)
Shepherd Village Inc
Toronto, ON
- $85,000 to $95,000 CAD / year
Canadian Society of Nutrition Management (CSNM) Certification is required
Added 28 mins ago
Customer Marketing & Advocacy Manager
Asana
Vancouver, BC
Lead the global executive Customer Advisory Board (CAB) program across AMER and EMEA as a year-round value exchange, owning recruitment, membership growth, agenda design, and event…
Added 28 mins ago
OM
Medical Response Team | Ontario | Ottawa
Odyssey Medical Inc.
Ottawa, ON
- Contract
A customer service-oriented mindset (welcoming, informative, helpful, respectful)
Added 28 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Lethbridge, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 28 mins ago
W
(CAN) Customer Service Manager (PT)
Walmart
Ancaster, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 28 mins ago
ML
General Labourer
Maple Leaf Foods Inc.
Brampton, ON
- Full-time
For training purposes, you must be available to work the day shift
Added 28 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 28 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 43 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 43 mins ago
A
[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
As Lead, People Technology Operational Excellence, you will help shape how People Technology supports employees across Agoda owning HRIS service operations covering Tier 2+ tickets, change…
Added 43 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 43 mins ago
J
Scheduling Clerk (Manufacturing)
Jaylor
East Garafraxa, ON
- Part-time
Experience: Must possess skills, training or knowledge in ERP systems, welding, press operation, and metal cutting machinery
Added 43 mins ago
MD
Strategic Advisory Partner Coordinator - SPA Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift

Agoda

[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 7, 2027
Posting language: English
Posted: Nov 8, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.

Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.

The Opportunity

Joining our People Technology (HRIS) team is a great opportunity to gain hands-on experience supporting the systems behind Agoda’s global people operations.

As Lead, People Technology Operational Excellence, you will help shape how People Technology supports employees across Agoda owning HRIS service operations covering Tier 2+ tickets, change requests, and data access requests. You will turn operational data into clear priorities, build consistent processes, and data to drive improvements that make support faster and more reliable.

In this Role you will get to

Lead HRIS operations at Tier 2 and above process, including change requests and data access requests, with clear prioritization, routing, escalation, and ownership through resolution.

Lead operational reviews, track corrective actions, and measure improvement against agreed baselines and targets for efficiency, quality, and employee experience.

Monitor service level agreements (SLAs), workload, and aging tickets; coordinate timely action to maintain service quality.

Build dashboards and analyze ticket trends, resolution times, customer satisfaction (CSAT), and reopen rates to guide operational decisions.

Validate ticket data and standardize metric definitions so performance reporting is accurate, consistent, and actionable.

Create and maintain SOPs, process maps, and knowledge articles, including approval and access controls for change requests and data access requests.

Investigate recurring issues and prioritize process improvements, self-service, and automation based on employee impact, risk, and effort.

Coordinate change requests with HRIS specialists and project managers, including requirements, approvals, testing, support handovers, and process adoption.

What you will Need to Succeed

8+ years of experience in HRIS or IT service operations, or HR Technology, shared services, or operational excellence, with hands-on responsibility for ticket management and process improvement.

Hands-on experience with ticketing tools such as Jira Service Management, ServiceNow, or Zendesk, managing queues, priorities, SLAs, and escalations for support tickets, change requests, and data access requests.

Strong data analytics skills, including Excel or Google Sheets and reporting tools, with the ability to validate data, identify root causes, and translate insights into practical improvements.

Experience creating SOPs and process maps, standardizing workflows, and helping teams adopt consistent ways of working.

Experience defining service metrics and KPIs, establishing baselines and targets, and building dashboards that balance efficiency, quality, and customer satisfaction.

Strong stakeholder management skills, with the ability to align technical and business teams, manage expectations, and drive action through clear written and spoken English.

A proactive approach and strong ownership, with sound prioritization and judgment when handling confidential employee data and access controls.

It is Great If You Have

Hands-on Workday experience, including HRIS support, business processes, reporting, or security and access management.

SQL skills or experience with Power BI, Tableau, or Zendesk Explore.

Practical knowledge of ITIL, Lean, Six Sigma, self-service, or workflow automation.

Experience working across regions in an international technology company.

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Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead Tier 2 and higher HRIS service operations, including ticket prioritization, escalations, change requests, and data access requests, while monitoring service levels and coordinating resolution. Analyze operational data, maintain reporting and process documentation, and drive improvements through corrective actions, self-service, automation, and coordinated change adoption.

Requirements

Requires 8 or more years of experience in HRIS, IT service operations, HR technology, shared services, or operational excellence, including hands-on ticket management and process improvement. Candidates should have experience with ticketing tools, service metrics and dashboards, data analysis, SOPs and process maps, and stakeholder coordination; Workday, SQL, reporting tools, and ITIL or Lean methods are advantageous.

Skills

HRIS Operations
Ticket Management
Data Analytics
Dashboard Reporting
Process Improvement
SOP Development
Process Mapping
Stakeholder Management
Change Request Coordination
Data Access Controls
Root Cause Analysis
Workday
SQL
Power BI
ITIL

Visa sponsorship

Not detected in the job text

Keywords

HRIS
People Technology
Workday
Jira Service Management
ServiceNow
Zendesk
Excel
Google Sheets
SQL
Power BI
Tableau
Zendesk Explore
Ticket Management
Service Level Agreements
Change Requests
Data Access Requests
Operational Excellence
Service Metrics
Key Performance Indicators
Dashboards
Customer Satisfaction
Root Cause Analysis
Standard Operating Procedures
Process Mapping
Self-Service
Workflow Automation
ITIL
Lean
Six Sigma
Employee Lifecycle Management

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Jobs in Canada