Jobs in Canada

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Added 48 mins ago
GP
Senior R&T Project Engineer – Aerospace
Global Partner Solutions
Montreal, QC
- Full-time
Schedule: Day shift
Added 48 mins ago
MS
Senior Business Systems Analyst (TMS)
Metro Supply Chain
Mississauga, ON
- Full-time
…and the technical leadership capabilities of a TMS Technology Lead. This role is responsible for the end-to-end technology solution – from business requirements and solution architecture…
Added 49 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 49 mins ago
L
Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
Lead and mentor a team of analysts, delivering fulfillment-based business insights to manage risk and highlight solutions. Leverage deep end-to-end understanding of Fulfillment network…
Added 1 hour ago
C
Analyst, Workday Talent and Compensation
Cogeco
Burlington, ON · Montreal, QC
- Full-time
…always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and…
Added 1 hour ago
C
Sr. Manager, Data Engineering
Cineplex
Toronto, ON
- Full-time
As the Sr. Manager, Data Engineering, you will have the opportunity to shape and scale the data foundations that power analytics, insights, and innovation across the business. You will lead…
Added 2 hours ago
A
[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee…
Added 3 hours ago
L
Analyst, Marketing Data Analytics
Lenovo
Markham, ON
- $92,000 to $140,990 CAD / year
Analyze marketing performance across brand, campaigns, digital, events, demand generation, lead progression, pipeline, revenue, and ROI to identify trends, drivers, gaps, and opportunities.
Added 4 hours ago
BI
Business Analyst With Knowledge of SAP preferably MM module
BURGEON IT SERVICES
Toronto, ON
- Contract
Support the development and ongoing update of the contracting plan by connecting business needs, contract expirations, lead times, and execution capacity.
Added 5 hours ago
W
Data Analyst
Wiraa
Canada
- Full-time
…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 7 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 7 hours ago
II
Quality Engineer
Intero Integrity
Toronto, ON
- Full-time
Lead root cause analysis on failures and non-conformances, and follow through with corrective and preventive actions (NCR / CAPA).
Added 9 hours ago
MI
Senior Controls Engineer
Martinrea International
Brampton, ON
- Full-time
…time monitoring, production reporting, OPC-UA, Ignition, SQL, Power BI, or similar systems is an…
Added 12 hours ago
RT
Director, Pricing and Procurement
Right Time Group of Companies
ON · Ontario, Canada
- Full-time
Reporting to the VP, Sales & Commercial Effectiveness, the Director, Pricing and Procurement will lead the development and execution of enterprise-wide pricing and procurement strategies…
Added 12 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 13 hours ago
VB
Sr. Manager of Projects Controls - Canada
Vale Base Metals
Toronto, ON
- Full-time
Lead the preparation, review, validation, and reconciliation of capital and operating cost estimates throughout all study phases, including PEA, PFS, and FS.
Added 13 hours ago
R-
Director, Data & Analytics
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
Lead the enterprise Data & Analytics strategy and roadmap, establishing a clear vision, priorities, and multi-year roadmap for data, analytics, and AI capabilities aligned to RCL’s broader…
Added 16 hours ago
R(
Director, Data & Analytics
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
Lead the enterprise Data & Analytics strategy and roadmap, establishing a clear vision, priorities, and multi-year roadmap for data, analytics, and AI capabilities aligned to RCL’s broader…
Added 16 hours ago
SE
Occupational Health, Safety and Environment (OHSE) Advisor
SMS Equipment Inc.
Fort McMurray, AB
- Full-time
…work, maintenance operations, and risk management, and can lead investigations, identify root causes, and drive meaningful…
Added 16 hours ago
M
Swarm Data Platform Solution Engineer
Microsoft
Toronto, ON
- Full-time
Lead hands-on engagements - hackathons and architecture workshops - to accelerate adoption of Microsoft’s cloud platforms.
Added 16 hours ago
S
DCN Project Cost and Risk Manager
SLB
Calgary, AB
- Full-time
…expenditures, manage forecasting and reporting processes, and lead the project risk management…
Added 16 hours ago
GC
Senior Manager, FP&A - Central Technology
Game Companies
Vancouver, BC
- Full-time
We're looking for a Senior Manager of Financial Planning & Analysis (FP&A) to lead Finance support for EA's Information Technology (EAIT) and Security organizations. You'll partner with our…
Added 17 hours ago
DG
AI Data Lead
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As an AI Data Lead your responsibilities will include:
Added 18 hours ago
W
Territory Manager (Alberta & BC Interior)
Westeck
Kelowna, BC · Edmonton, AB · AB · Calgary, AB
- Full-time
Lead Growth. Build Capability. Drive Exceptional Results.
Added 18 hours ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Lead in overseeing all accounting and financial reporting functions

Agoda

[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 7, 2027
Posting language: English
Posted: Nov 8, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.

Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.

The Opportunity

Joining our People Technology (HRIS) team is a great opportunity to gain hands-on experience supporting the systems behind Agoda’s global people operations.

As Lead, People Technology Operational Excellence, you will help shape how People Technology supports employees across Agoda owning HRIS service operations covering Tier 2+ tickets, change requests, and data access requests. You will turn operational data into clear priorities, build consistent processes, and data to drive improvements that make support faster and more reliable.

In this Role you will get to

Lead HRIS operations at Tier 2 and above process, including change requests and data access requests, with clear prioritization, routing, escalation, and ownership through resolution.

Lead operational reviews, track corrective actions, and measure improvement against agreed baselines and targets for efficiency, quality, and employee experience.

Monitor service level agreements (SLAs), workload, and aging tickets; coordinate timely action to maintain service quality.

Build dashboards and analyze ticket trends, resolution times, customer satisfaction (CSAT), and reopen rates to guide operational decisions.

Validate ticket data and standardize metric definitions so performance reporting is accurate, consistent, and actionable.

Create and maintain SOPs, process maps, and knowledge articles, including approval and access controls for change requests and data access requests.

Investigate recurring issues and prioritize process improvements, self-service, and automation based on employee impact, risk, and effort.

Coordinate change requests with HRIS specialists and project managers, including requirements, approvals, testing, support handovers, and process adoption.

What you will Need to Succeed

8+ years of experience in HRIS or IT service operations, or HR Technology, shared services, or operational excellence, with hands-on responsibility for ticket management and process improvement.

Hands-on experience with ticketing tools such as Jira Service Management, ServiceNow, or Zendesk, managing queues, priorities, SLAs, and escalations for support tickets, change requests, and data access requests.

Strong data analytics skills, including Excel or Google Sheets and reporting tools, with the ability to validate data, identify root causes, and translate insights into practical improvements.

Experience creating SOPs and process maps, standardizing workflows, and helping teams adopt consistent ways of working.

Experience defining service metrics and KPIs, establishing baselines and targets, and building dashboards that balance efficiency, quality, and customer satisfaction.

Strong stakeholder management skills, with the ability to align technical and business teams, manage expectations, and drive action through clear written and spoken English.

A proactive approach and strong ownership, with sound prioritization and judgment when handling confidential employee data and access controls.

It is Great If You Have

Hands-on Workday experience, including HRIS support, business processes, reporting, or security and access management.

SQL skills or experience with Power BI, Tableau, or Zendesk Explore.

Practical knowledge of ITIL, Lean, Six Sigma, self-service, or workflow automation.

Experience working across regions in an international technology company.

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Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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More about this job

Responsibilities

Lead Tier 2 and higher HRIS service operations, including ticket prioritization, escalations, change requests, and data access requests, while monitoring service levels and coordinating resolution. Analyze operational data, maintain reporting and process documentation, and drive improvements through corrective actions, self-service, automation, and coordinated change adoption.

Requirements

Requires 8 or more years of experience in HRIS, IT service operations, HR technology, shared services, or operational excellence, including hands-on ticket management and process improvement. Candidates should have experience with ticketing tools, service metrics and dashboards, data analysis, SOPs and process maps, and stakeholder coordination; Workday, SQL, reporting tools, and ITIL or Lean methods are advantageous.

Skills

HRIS Operations
Ticket Management
Data Analytics
Dashboard Reporting
Process Improvement
SOP Development
Process Mapping
Stakeholder Management
Change Request Coordination
Data Access Controls
Root Cause Analysis
Workday
SQL
Power BI
ITIL

Visa sponsorship

Not detected in the job text

Keywords

HRIS
People Technology
Workday
Jira Service Management
ServiceNow
Zendesk
Excel
Google Sheets
SQL
Power BI
Tableau
Zendesk Explore
Ticket Management
Service Level Agreements
Change Requests
Data Access Requests
Operational Excellence
Service Metrics
Key Performance Indicators
Dashboards
Customer Satisfaction
Root Cause Analysis
Standard Operating Procedures
Process Mapping
Self-Service
Workflow Automation
ITIL
Lean
Six Sigma
Employee Lifecycle Management

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Jobs in Canada