Jobs in Canada

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Added 2 mins ago
A
Senior Test Engineer
Actalent
Ottawa, ON · Nepean, ON
- $50 to $60 CAD / hour
- Contract
Lead New Product Introduction (NPI) activities for a market-leading optical test platform, ensuring smooth transition from R&D into manufacturing.
Added 2 mins ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
Lead the Operations elements of the PLT NPI process for an assigned portfolio of projects - from project initiation through production launch, first customer shipment, and into volume…
Added 2 mins ago
NN
Strategic Operations Manager
Novo Nordisk
Mississauga, ON
- Full-time
Proven experience of 3+ years in strategic operations and/or project management, ideally in a pharmaceutical, healthcare or Medical Affairs environment.
Added 2 mins ago
FC
Project Manager - Mining & Metals
Fluor Corporation
Vancouver, BC
- Full-time
In the role of Project Manager, you will have full accountability for overall project delivery of medium-sized or large-sized EPCM projects or to manage a significant and complex scope on a…
Added 2 mins ago
VC
Project Coordinator (Infrastructure Construction)
Valard Construction
Port Hawkesbury, NS
- $80,000 to $108,000 CAD / year
- Full-time
* Applicants must have legal authorization to work in Canada with no restrictions
Added 17 mins ago
A
[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
As Lead, People Technology Operational Excellence, you will help shape how People Technology supports employees across Agoda owning HRIS service operations covering Tier 2+ tickets, change…
Added 17 mins ago
A
Integration Manager – People Tech (Bangkok Based, relocation provided) [SHP]
Agoda
Montreal, QC
- Full-time
Agoda is using a wide range of systems and tools like Workday, Zendesk, Greenhouse, etc. to support its People operations' fast-moving pace and dynamic workforce needs globally. We are…
Added 17 mins ago
B
Manufacturing Strategy Engineer, Fabrication and Infrastructure
BRP
Sherbrooke, QC
- Full-time
…infrastructure and paint shops. Collaborating closely with project, finance, and operations teams, you will model footprint scenarios and secure the capital expenditure (Capex) analyses…
Added 17 mins ago
CR
Division Director
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Toronto, ON
- Full-time
Grow the book in two ways. A meaningful share of Search orders arrives through cross-sell from our Project & Interim sales team and from marketing; you make sure every lead is picked up…
Added 17 mins ago
AW
Director of Avionics
Arden White
AB · Alberta, Canada
- Full-time
Reporting to the Senior Director of Operations, the successful candidate will lead managers and supervisors across avionics workshops, installations and line maintenance, while providing…
Added 17 mins ago
B
Team Lead, Application Delivery & Lifecycle Office
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
10+ years of experience in IT project delivery, PMO, IT governance, or an operations management role.
Added 17 mins ago
B
Global CRM Specialist (Temporary, 12 months)
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Temporary
This role can be based in either Montreal or Sherbrooke
Added 18 mins ago
P
Prime Mover - Commercialization
PepsiCo
Mississauga, ON
- Full-time
The Prime Mover reports directly to the Commercial Planning Lead and is based out of PepsiCo’s Head Office located in Mississauga. This role is responsible for leading and supporting…
Added 32 mins ago
TO
Development Officer
The Ontario SPCA and Humane Society
Pembroke, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 32 mins ago
VC
Project Coordinator (Infrastructure Construction)
Valard Construction
Port Hawkesbury, NS
- $80,000 to $108,000 CAD / year
- Full-time
Applicants must have legal authorization to work in Canada with no restrictions
Added 32 mins ago
ES
SAP BASIS Consultant (Application support)
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Partner with IT Operations and business stakeholders to assess analyze and document business and system needs recommend business and technical solutions and lead the development and…
Added 32 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
…time, service level and speed of answer requirements, tech lead…
Added 32 mins ago
Sustainability Packaging Developer
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Toronto, ON
Lead the transition away from PET: Collaborate with Category Marketing to identify product categories suitable for alternative packaging materials, and lead cross-functional implementation…
Added 32 mins ago
People Partner
Astellas Pharma
Markham, ON
We are a global pharmaceutical company headquartered in Japan, with a team of more than 14,000 managing operations in approximately 70 countries around the world. We are in the Top 30…
Added 33 mins ago
EC
Future Leaders Program – Management Trainee
EMCO Corporation
Mount Pearl, NL · London, Ontario
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 33 mins ago
EC
Future Leaders Program – Management Trainee
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Corner Brook, NL · London, Ontario
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 47 mins ago
Solutions Consultant (2027 New Grad)
ExaCare AI
Toronto, ON
…support pilots and full rollouts, coordinating across Strategy & Operations, Sales, and…
Added 47 mins ago
Product Operations Analyst (2027 New Grad)
ExaCare AI
Toronto, ON
Product Operations connects our Product team, our customers, and our customer-facing BizOps teams. exacare ai ships new products and features quickly, and this team makes sure each release…
Added 47 mins ago
SC
Director, Operational Design & Engineering
Staples Canada
Richmond Hill, ON
- Full-time
Develop business requirements and partner with IT, Operations, Procurement, Finance and external vendors throughout the project lifecycle.
Added 1 hour ago
IC
AVP, Actuarial Projects & Transformation
ivari Canada
Toronto, ON
- Full-time
…the bridge between Corporate Actuarial, Finance, Technology, Operations, and external vendors to deliver enterprise-wide transformation…

Agoda

[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 7, 2027
Posting language: English
Posted: Nov 8, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.

Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.

The Opportunity

Joining our People Technology (HRIS) team is a great opportunity to gain hands-on experience supporting the systems behind Agoda’s global people operations.

As Lead, People Technology Operational Excellence, you will help shape how People Technology supports employees across Agoda owning HRIS service operations covering Tier 2+ tickets, change requests, and data access requests. You will turn operational data into clear priorities, build consistent processes, and data to drive improvements that make support faster and more reliable.

In this Role you will get to

Lead HRIS operations at Tier 2 and above process, including change requests and data access requests, with clear prioritization, routing, escalation, and ownership through resolution.

Lead operational reviews, track corrective actions, and measure improvement against agreed baselines and targets for efficiency, quality, and employee experience.

Monitor service level agreements (SLAs), workload, and aging tickets; coordinate timely action to maintain service quality.

Build dashboards and analyze ticket trends, resolution times, customer satisfaction (CSAT), and reopen rates to guide operational decisions.

Validate ticket data and standardize metric definitions so performance reporting is accurate, consistent, and actionable.

Create and maintain SOPs, process maps, and knowledge articles, including approval and access controls for change requests and data access requests.

Investigate recurring issues and prioritize process improvements, self-service, and automation based on employee impact, risk, and effort.

Coordinate change requests with HRIS specialists and project managers, including requirements, approvals, testing, support handovers, and process adoption.

What you will Need to Succeed

8+ years of experience in HRIS or IT service operations, or HR Technology, shared services, or operational excellence, with hands-on responsibility for ticket management and process improvement.

Hands-on experience with ticketing tools such as Jira Service Management, ServiceNow, or Zendesk, managing queues, priorities, SLAs, and escalations for support tickets, change requests, and data access requests.

Strong data analytics skills, including Excel or Google Sheets and reporting tools, with the ability to validate data, identify root causes, and translate insights into practical improvements.

Experience creating SOPs and process maps, standardizing workflows, and helping teams adopt consistent ways of working.

Experience defining service metrics and KPIs, establishing baselines and targets, and building dashboards that balance efficiency, quality, and customer satisfaction.

Strong stakeholder management skills, with the ability to align technical and business teams, manage expectations, and drive action through clear written and spoken English.

A proactive approach and strong ownership, with sound prioritization and judgment when handling confidential employee data and access controls.

It is Great If You Have

Hands-on Workday experience, including HRIS support, business processes, reporting, or security and access management.

SQL skills or experience with Power BI, Tableau, or Zendesk Explore.

Practical knowledge of ITIL, Lean, Six Sigma, self-service, or workflow automation.

Experience working across regions in an international technology company.

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Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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More about this job

Responsibilities

Lead Tier 2 and higher HRIS service operations, including ticket prioritization, escalations, change requests, and data access requests, while monitoring service levels and coordinating resolution. Analyze operational data, maintain reporting and process documentation, and drive improvements through corrective actions, self-service, automation, and coordinated change adoption.

Requirements

Requires 8 or more years of experience in HRIS, IT service operations, HR technology, shared services, or operational excellence, including hands-on ticket management and process improvement. Candidates should have experience with ticketing tools, service metrics and dashboards, data analysis, SOPs and process maps, and stakeholder coordination; Workday, SQL, reporting tools, and ITIL or Lean methods are advantageous.

Skills

HRIS Operations
Ticket Management
Data Analytics
Dashboard Reporting
Process Improvement
SOP Development
Process Mapping
Stakeholder Management
Change Request Coordination
Data Access Controls
Root Cause Analysis
Workday
SQL
Power BI
ITIL

Visa sponsorship

Not detected in the job text

Keywords

HRIS
People Technology
Workday
Jira Service Management
ServiceNow
Zendesk
Excel
Google Sheets
SQL
Power BI
Tableau
Zendesk Explore
Ticket Management
Service Level Agreements
Change Requests
Data Access Requests
Operational Excellence
Service Metrics
Key Performance Indicators
Dashboards
Customer Satisfaction
Root Cause Analysis
Standard Operating Procedures
Process Mapping
Self-Service
Workflow Automation
ITIL
Lean
Six Sigma
Employee Lifecycle Management

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Jobs in Canada