Jobs in Canada

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Added 58 mins ago
FC
Project Manager - Mining & Metals
Fluor Corporation
Vancouver, BC
- Full-time
In the role of Project Manager, you will have full accountability for overall project delivery of medium-sized or large-sized EPCM projects or to manage a significant and complex scope on a…
Added 1 hour ago
A
[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to…
Added 1 hour ago
BC
Electrical Project Manager - Canem Systems
Bird Construction
Calgary, AB
- Full-time
Based out of Canem’s Calgary office, the Electrical Project Manager - Canem Systems is responsible for the successful planning, execution, financial performance, and closeout of mechanical…
Added 1 hour ago
IC
AVP, Actuarial Projects & Transformation
ivari Canada
Toronto, ON
- Full-time
The role combines project leadership, actuarial expertise, actuarial systems oversight, and people leadership.
Added 1 hour ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS005)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 5 hours ago
PT
Senior Project Manager - Business Separation (Canada)
Peterson Technology Partners
Montreal, QC
- Full-time
…separating a business so it can operate independently, with separate systems, financials, processes, data and controls ahead of a May 2027 go-live. We are seeking a Canada-based Senior…
Added 5 hours ago
S
Commercial Lead
SYSTRA
Toronto, ON
- Full-time
Manages the ongoing maintenance of standards, guidelines and contract and commercial management control systems that promote safe, efficient and cost-effective commercial oversight, using…
Added 12 hours ago
VB
Sr. Manager of Projects Controls - Canada
Vale Base Metals
Toronto, ON
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada and supporting Vale Base Metals' Canadian studies portfolio. The role serves as the technical leader for…
Added 13 hours ago
IS
DevOps & Cloud Infrastructure Engineer
Idealogical Systems Inc
Markham, ON
- Full-time
You will also oversee Microsoft 365, identity and access management, endpoints, and office networking. This role suits someone who enjoys broad technical ownership and can work…
Added 13 hours ago
A
Senior Systems Analyst - DocuSign Platform
Akkodis
Toronto, ON
- Contract
Work Model: Hybrid - 3 days per week in office
Added 15 hours ago
F
Structural Material Controller
Fluor
Vancouver, BC
- Full-time
Support monthly reporting for project controls and management
Added 15 hours ago
F
Civil Material Controller
Fluor
Vancouver, BC
- Full-time
Support monthly reporting for project controls and management
Added 15 hours ago
JH
General Manager - Remote Resort (Relocation - Mountain Region)
JRoss Hospitality Recruiters
AB · Alberta, Canada
- Full-time
…for a hands-on operator with exceptional organization, solid project management capabilities, and the ability to build and lead teams in a dynamic, multi-phase environment. Working closely…
Added 16 hours ago
NP
Utility Solar Technician II - Lomond, AB Canada
NovaSource Power Services
Lomond, AB
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 17 hours ago
GC
Project Manager
Galore Creek Mining Corporation
Vancouver, BC
- Full-time
As Project Manager, you will play a pivotal leadership role in driving the Galore Creek project toward its ultimate development decision. Initially reporting directly to the Director,…
Added 17 hours ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 17 hours ago
NP
Utility Solar Technician II - Sarnia, ON Canada
NovaSource Power Services
Sarnia, ON
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 17 hours ago
E
Fin Intelligent Transformation Mgr
eBay
Toronto, ON
- Full-time
…intelligent automation through strong finance process design, systems partnership, and governance…
Added 18 hours ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 18 hours ago
Industrial Network & Security Consultant
Siemens
Concord, ON
Design and optimize industrial networks and stage systems for testing as required.
Added 18 hours ago
HO
Team Lead, Safety & Health
Harvest Operations Corp.
Calgary, AB
- Full-time
Harvest Operations is currently recruiting a Team Lead, Safety and Health, reporting to the Vice President, Operations The Team Lead, Safety and Health is responsible for practical, legally…
Added 19 hours ago
SC
Specialist, Deposit Support
Sunrise Credit Union
Canada
- Full-time
Proficiency in Microsoft Office (Excel, Outlook, Word) and core banking systems.
Added 19 hours ago
M
Solution Specialist (Pre-Sales), Sage Intacct
MNP
Markham, ON · ON · Toronto, ON · Burlington, ON · Mississauga, ON
- Full-time
…closely with sales, delivery, and practice teams, you will lead solution discovery, shape opportunities, demonstrate the value of Sage Intacct, and design practical solutions aligned with…
Added 20 hours ago
UO
MMA External Partner Relations and Recruitment Advisor
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Careers and Work Integrated Learning, the Advisor works closely with the ECPS, WIL and EL Program Leads, the broader Careers and Work Integrated Learning (CWIL)…
Added 20 hours ago
H
Senior Construction Manager
HDR
Richmond Hill, ON
- Full-time
…HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…

Agoda

[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 7, 2027
Posting language: English
Posted: Nov 8, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.

Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.

The Opportunity

Joining our People Technology (HRIS) team is a great opportunity to gain hands-on experience supporting the systems behind Agoda’s global people operations.

As Lead, People Technology Operational Excellence, you will help shape how People Technology supports employees across Agoda owning HRIS service operations covering Tier 2+ tickets, change requests, and data access requests. You will turn operational data into clear priorities, build consistent processes, and data to drive improvements that make support faster and more reliable.

In this Role you will get to

Lead HRIS operations at Tier 2 and above process, including change requests and data access requests, with clear prioritization, routing, escalation, and ownership through resolution.

Lead operational reviews, track corrective actions, and measure improvement against agreed baselines and targets for efficiency, quality, and employee experience.

Monitor service level agreements (SLAs), workload, and aging tickets; coordinate timely action to maintain service quality.

Build dashboards and analyze ticket trends, resolution times, customer satisfaction (CSAT), and reopen rates to guide operational decisions.

Validate ticket data and standardize metric definitions so performance reporting is accurate, consistent, and actionable.

Create and maintain SOPs, process maps, and knowledge articles, including approval and access controls for change requests and data access requests.

Investigate recurring issues and prioritize process improvements, self-service, and automation based on employee impact, risk, and effort.

Coordinate change requests with HRIS specialists and project managers, including requirements, approvals, testing, support handovers, and process adoption.

What you will Need to Succeed

8+ years of experience in HRIS or IT service operations, or HR Technology, shared services, or operational excellence, with hands-on responsibility for ticket management and process improvement.

Hands-on experience with ticketing tools such as Jira Service Management, ServiceNow, or Zendesk, managing queues, priorities, SLAs, and escalations for support tickets, change requests, and data access requests.

Strong data analytics skills, including Excel or Google Sheets and reporting tools, with the ability to validate data, identify root causes, and translate insights into practical improvements.

Experience creating SOPs and process maps, standardizing workflows, and helping teams adopt consistent ways of working.

Experience defining service metrics and KPIs, establishing baselines and targets, and building dashboards that balance efficiency, quality, and customer satisfaction.

Strong stakeholder management skills, with the ability to align technical and business teams, manage expectations, and drive action through clear written and spoken English.

A proactive approach and strong ownership, with sound prioritization and judgment when handling confidential employee data and access controls.

It is Great If You Have

Hands-on Workday experience, including HRIS support, business processes, reporting, or security and access management.

SQL skills or experience with Power BI, Tableau, or Zendesk Explore.

Practical knowledge of ITIL, Lean, Six Sigma, self-service, or workflow automation.

Experience working across regions in an international technology company.

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Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead Tier 2 and higher HRIS service operations, including ticket prioritization, escalations, change requests, and data access requests, while monitoring service levels and coordinating resolution. Analyze operational data, maintain reporting and process documentation, and drive improvements through corrective actions, self-service, automation, and coordinated change adoption.

Requirements

Requires 8 or more years of experience in HRIS, IT service operations, HR technology, shared services, or operational excellence, including hands-on ticket management and process improvement. Candidates should have experience with ticketing tools, service metrics and dashboards, data analysis, SOPs and process maps, and stakeholder coordination; Workday, SQL, reporting tools, and ITIL or Lean methods are advantageous.

Skills

HRIS Operations
Ticket Management
Data Analytics
Dashboard Reporting
Process Improvement
SOP Development
Process Mapping
Stakeholder Management
Change Request Coordination
Data Access Controls
Root Cause Analysis
Workday
SQL
Power BI
ITIL

Visa sponsorship

Not detected in the job text

Keywords

HRIS
People Technology
Workday
Jira Service Management
ServiceNow
Zendesk
Excel
Google Sheets
SQL
Power BI
Tableau
Zendesk Explore
Ticket Management
Service Level Agreements
Change Requests
Data Access Requests
Operational Excellence
Service Metrics
Key Performance Indicators
Dashboards
Customer Satisfaction
Root Cause Analysis
Standard Operating Procedures
Process Mapping
Self-Service
Workflow Automation
ITIL
Lean
Six Sigma
Employee Lifecycle Management

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Work requirements

Jobs in Canada