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Added 11 mins ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 11 mins ago
Operations Manager - Delta, BC
Specsavers
Burnaby, BC
…environment, operational excellence and the consistent delivery of service, quality and productivity targets. The role focuses on operational execution, labour planning, coaching,…
Added 26 mins ago
CB
Baker- Part-Time- Stratford Mall
COBS Bread
Stratford, ON
- Part-time
…product, the development of our people, and our warm and friendly customer…
Added 56 mins ago
LT
Air Weapons Systems Instructor
L3Harris Technologies
QC · Port-Alfred, QC
- Full-time
Adaptability, interpersonal skills, excellent customer service skills.
Added 56 mins ago
SA
Operations Director
SAMSIC Assistance Canada Inc
Dorval, QC
- Full-time
…standards of aviation safety and security, regulatory compliance, service quality, customer satisfaction, and financial performance. The position leads the development and execution of…
Added 56 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Commitment to providing exceptional customer service
Added 56 mins ago
LC
Floral Department Manager Full Time Day
Loblaw Companies Limited
Hamilton, ON
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 56 mins ago
TA
SALES LEAD - PART TIME - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 1 hour ago
FL
Gérant de magasin / Store Manager
Foot Locker
Montreal, QC
- Full-time
You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you.…
Added 1 hour ago
CB
Sales Assistant- Part-Time- White Oaks Mall
COBS Bread
London, ON
- Part-time
…product, the development of our people and our warm and friendly customer…
Added 1 hour ago
CB
Baker - Full-Time with Benefits- Stratford Mall
COBS Bread
Stratford, ON
- Full-time
…product, the development of our people and our warm and friendly customer…
Added 1 hour ago
BI
IVR Test Lead – Conversational AI
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for an experienced IVR Test Lead to lead end-to-end testing of Interactive Voice Response (IVR), contact center, and Conversational AI solutions.
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
Commitment to providing exceptional customer service
Added 1 hour ago
C
Optical AI Product Line Manager
Ciena
Ottawa, ON
- Full-time
…Center Interconnect (DCI), metro and long-haul domains. You will lead engagements with North American Communications Service Providers (CSPs) on how to engineer and monetize their optical…
Added 2 hours ago
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Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 2 hours ago
SM
Senior Account Manager (Base + Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses…
Added 2 hours ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Commitment to providing exceptional customer service
Added 2 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
Toronto, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
HP
Store Lead Generation Representative
Hydra Pure Group
Niagara Falls, ON
- Full-time
Previous retail, customer service, or promotional experience is an asset, but not required!
Added 4 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
Vehicles on public roads, inside general offices, customer locations, areas of a typical industrial laundry facility, Service Center or depot.
Added 5 hours ago
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Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
…navigate complex software solutions and deliver exceptional…
Added 6 hours ago
CH
Director of Sales and Marketing - Element by Westin - Downtown - Calgary, AB
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
…seeking a driven and strategic Director of Sales and Marketing to lead our sales efforts and elevate our market presence. The ideal candidate is a service-focused, highly motivated, and…
Added 7 hours ago
TC
Assistant Store Manager in Training Winners Totem Mall
TJX Companies
Fort St. John, BC
- Full-time
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 7 hours ago
LG
Senior Project Manager (Engineering)
Liftsafe Group of Companies
Cambridge, ON
- Full-time
…project outcomes, including safety, quality, schedule, budget, customer satisfaction, and profitability. The Senior Project Manager serves as the primary point of coordination between…
Added 8 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
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Commitment to providing exceptional customer service

Agoda

Operations Specialist - Winnipeg Canada

Winnipeg, MB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 1-5 years of experience
Posting language: English
Posted: Oct 21, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know Our Team

The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity

As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B partners (Managed and/or Self Serve) during the different parts of their partner journey; from sign-up, on-boarding and payouts to optimizing our internal and external partner Knowledge Center.

You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more of the operations area:

Managed partners- contracting, payments, system administration
Self Serve - partner analysis & experience, products, system administration

You are expected to lead by example by showing a positive can-do attitude and role modeling the principle of taking ownership.

Excellent communication and organizational skills are required in this role.

You will be based in Winnipeg Canada reporting to your Team Lead / Manager within the B2B team

What You'll Be Doing:

Support: Handling of operations ticket inbound from our Commercial team and Partners
Projects: Innovate the existing processes by initiating and driving medium sized* projects to improve efficiency, quality and/or Partner experience
Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation
Apply critical thinking and independently drive improvements across the team
Share knowledge and best practices across teams, both centrally and in the regions
Creating and documenting the processes to be followed by the commercial teams and operational teams
Handling of ticket inbound from Partners (Self Serve)
Maintaining high service levels according to set SLA’s

Handles tickets and projects in one or more areas of expertise:

Managed Partners:

Contracting:
- Draft contracts using guidance & legal playbook for Central teams (ranging from regular to complex requested changes) and approve or reject proposed changes from partners
- Leading medium sized projects (eg. on process innovation, legal templates and / or optimizing our tools)
- Train and support account managers in the processing and coordination of all Contracting requests
Payments:
- Coordinate creation of credit slips and payment batches for all Partners
- Investigate payment issues and/or commission errors and come up with innovative, scalable solutions
- Dispute management
- Perform pre-emptive account maintenance to prevent failed payments
- Using SQL queries combining tables, perform commission errors or data discrepancy investigations
- Train and support account managers and partners on all Financial and Payment requests

Self Serve:

Partner experience:
- Drive partner profile analysis in efforts to increase positive partner experience through self serve platform (Knowledge base)
- Analysis of Partner-facing campaigns and surveys
- Work collaboratively with Business Performance team to align priorities
- Underlying focus on decreasing inbound and increasing automations while simultaneously increasing the positive self serve partner experience

What You'll Bring:

Strong operational mindset required; 3+ relevant experience in Global Operations department preferred
Strong project management skills, with experience leading cross-functional initiatives from planning through execution
Commercially minded and result driven;
High learning ability;
Highly organised, can work to deadlines and manage multiple and competing projects
Clear communicator who can explain complex problems in a simple way to senior stakeholders
Excellent attention to detail
Thrives in a fast-paced and ambiguous environment
High integrity, with an ability to develop deep and lasting internal relationships
Someone who can “Be Brave and Own It”: Independent, proactive and self-motivated
Skilled at managing expectations and securing internal resource
Strong customer service ethos
Drives high standards in themselves and in their colleagues
High learning ability
Good communication skills and fluency in both spoken and written English
Proactive self starter with the ability and willingness to take ownership
Very well-organized with a critical mind-set
Bachelor degree or Masters Degree
1-5 years of experience
Analytical skills, able to build, interpret and action reports
Good project management skills
Experience working with Microsoft Word, Excel & MySQL , Salesforce and/or other systems is required;
Specific skills/ knowledge applies based on function:
- - Contracting: legal background preferred
  - Payments: SQL knowledge
  - Experience Salesforce or other CRM/ticketing systems required

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The range for Winnipeg Canada is: $75,000 CAD + Annual Bonus Potential + Benifits

For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)

Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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More about this job

Responsibilities

Process operational requests and support B2B partners across onboarding, contracting, payments, partner experience, and self-service support. Lead process-improvement projects, investigate operational and payment issues, document procedures, and coordinate with internal teams to improve efficiency and partner experience.

Requirements

Candidates should have 1–5 years of relevant experience, a bachelor's or master's degree, strong project management and analytical skills, and the ability to manage competing priorities in a fast-paced environment. Fluency in written and spoken English and experience with Microsoft Office, SQL or MySQL, Salesforce, or other CRM and ticketing systems are required; legal experience is preferred for contracting work.

Skills

Operations Management
Project Management
Cross-Functional Collaboration
Process Improvement
Partner Support
Contracting
Payment Operations
Dispute Management
SQL
Data Analysis
Salesforce
Microsoft Excel
Microsoft Word
Communication
Organization
Customer Service

Benefits

Annual Bonus Potential
Equity Grant
Benefits

Visa sponsorship

Not detected in the job text

Keywords

B2B Operations
Global Operations
Partner Onboarding
Partner Support
Contracting
Legal Playbook
Payment Operations
Credit Slips
Payment Batches
Commission Errors
Dispute Management
SQL
MySQL
Salesforce
CRM
Ticketing Systems
Microsoft Word
Microsoft Excel
Project Management
Cross-Functional Initiatives
Process Improvement
Knowledge Base
Self-Service Platform
Partner Experience
Data Analysis
Reporting
Service-Level Agreements
Automation
Fraud Prevention
Accounts Payable

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