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Added 1 hour ago
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Technical Account Manager - Programmatic
MediaMint
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $85,000 CAD / year
- Full-time
We are expanding our existing team and are looking for a Team Lead - Technical Account Manager (TAM) to support and scale our growing client portfolio. This role will work closely with…
Added 2 hours ago
Planner 2 (Inclusion)
City of Richmond
Richmond, BC · City Hall, British Columbia
Reporting to the Program Manager, Social Planning, the Planner 2 (Inclusion) within the Community Social Development Department provides leadership and subject matter expertise across the…
Added 3 hours ago
Business & Financial Performance Manager
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
As our Business & Financial Performance Manager, you’ll create financial models with MS Excel for analyzing large amounts of financial data and convert the financial analysis into…
Added 3 hours ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
Develop and maintain delivery plans, status reporting, executive updates, decision materials, and roadmap communications for leaders and partner teams.
Added 4 hours ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
Reporting to the Director, Medical Affairs, Education and LHEARN, the Manager provides strategic and operational leadership in physician and credentialed staff workforce planning,…
Added 4 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 4 hours ago
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Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders
Added 4 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 4 hours ago
A
Senior Analyst/ Associate Manager, Marketing Strategy (Bangkok based/ Relocation provided)
Agoda
Vancouver, BC
- Full-time
Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders
Added 4 hours ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders
Added 4 hours ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders
Added 4 hours ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders
Added 4 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
BS
Lead ERP Consultant – Finance (CPA)
Blue Sky Consulting
AB · Alberta, Canada
- Full-time
You will take ownership of the finance workstream throughout the ERP implementation lifecycle, from initial discovery and solution design through configuration, data migration, testing,…
Added 4 hours ago
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Director of Finance | Hotel PUR, Quebec, A Tribute Portfolio Hotel
Crescent Hotels & Resorts
Quebec, QC
- Full-time
The Director of Finance is responsible for providing ethical and consistent leadership in the financial area of the hotel by supplying management with guidance, training and support. The…
Added 4 hours ago
A
Operations Specialist - Winnipeg Canada
Agoda
Winnipeg, MB
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 4 hours ago
F
Food Safety & Quality Assurance Supervisor (18 months contract)
Factor_
Mississauga, ON
- Contract
We are looking for a Food Safety & Quality Assurance Supervisor who will take a hands-on approach to the maintenance and continuous improvement of our food safety management system.…
Added 4 hours ago
HEALTH PROMOTION SPECIALIST
City of Toronto
Toronto, ON
Reporting to the Manager, Harm Reduction and Treatment Services, the incumbent will assist Harm Reduction and Treatment Services program in the development of policies and procedures for…
Added 5 hours ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
Develop and maintain delivery plans, status reporting, executive updates, decision materials, and roadmap communications for leaders and partner teams.
Added 5 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Study Principal Investigator and following established governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the…
Added 5 hours ago
B
Facility Services Manager
BGIS
ON · Ontario, Canada
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 5 hours ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…University Health Centre conducts patient-oriented clinical and epidemiological research aimed at improving the diagnosis, treatment and lived experience of people with endometriosis.…
Added 5 hours ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 5 hours ago
LC
Research Assistant
Langara College
Vancouver, BC
- Part-time
Reporting to the Manager and under the project direction of a research supervisor, the Research Assistant takes specific responsibilities, provides support and contributes to research…

Agoda

Operations Specialist - Winnipeg Canada

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 1-5 years of experience
Posting language: English
Posted: Oct 21, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know Our Team

The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity

As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B partners (Managed and/or Self Serve) during the different parts of their partner journey; from sign-up, on-boarding and payouts to optimizing our internal and external partner Knowledge Center.

You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more of the operations area:

Managed partners- contracting, payments, system administration
Self Serve - partner analysis & experience, products, system administration

You are expected to lead by example by showing a positive can-do attitude and role modeling the principle of taking ownership.

Excellent communication and organizational skills are required in this role.

You will be based in Winnipeg Canada reporting to your Team Lead / Manager within the B2B team

What You'll Be Doing:

Support: Handling of operations ticket inbound from our Commercial team and Partners
Projects: Innovate the existing processes by initiating and driving medium sized* projects to improve efficiency, quality and/or Partner experience
Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation
Apply critical thinking and independently drive improvements across the team
Share knowledge and best practices across teams, both centrally and in the regions
Creating and documenting the processes to be followed by the commercial teams and operational teams
Handling of ticket inbound from Partners (Self Serve)
Maintaining high service levels according to set SLA’s

Handles tickets and projects in one or more areas of expertise:

Managed Partners:

Contracting:
- Draft contracts using guidance & legal playbook for Central teams (ranging from regular to complex requested changes) and approve or reject proposed changes from partners
- Leading medium sized projects (eg. on process innovation, legal templates and / or optimizing our tools)
- Train and support account managers in the processing and coordination of all Contracting requests
Payments:
- Coordinate creation of credit slips and payment batches for all Partners
- Investigate payment issues and/or commission errors and come up with innovative, scalable solutions
- Dispute management
- Perform pre-emptive account maintenance to prevent failed payments
- Using SQL queries combining tables, perform commission errors or data discrepancy investigations
- Train and support account managers and partners on all Financial and Payment requests

Self Serve:

Partner experience:
- Drive partner profile analysis in efforts to increase positive partner experience through self serve platform (Knowledge base)
- Analysis of Partner-facing campaigns and surveys
- Work collaboratively with Business Performance team to align priorities
- Underlying focus on decreasing inbound and increasing automations while simultaneously increasing the positive self serve partner experience

What You'll Bring:

Strong operational mindset required; 3+ relevant experience in Global Operations department preferred
Strong project management skills, with experience leading cross-functional initiatives from planning through execution
Commercially minded and result driven;
High learning ability;
Highly organised, can work to deadlines and manage multiple and competing projects
Clear communicator who can explain complex problems in a simple way to senior stakeholders
Excellent attention to detail
Thrives in a fast-paced and ambiguous environment
High integrity, with an ability to develop deep and lasting internal relationships
Someone who can “Be Brave and Own It”: Independent, proactive and self-motivated
Skilled at managing expectations and securing internal resource
Strong customer service ethos
Drives high standards in themselves and in their colleagues
High learning ability
Good communication skills and fluency in both spoken and written English
Proactive self starter with the ability and willingness to take ownership
Very well-organized with a critical mind-set
Bachelor degree or Masters Degree
1-5 years of experience
Analytical skills, able to build, interpret and action reports
Good project management skills
Experience working with Microsoft Word, Excel & MySQL , Salesforce and/or other systems is required;
Specific skills/ knowledge applies based on function:
- - Contracting: legal background preferred
  - Payments: SQL knowledge
  - Experience Salesforce or other CRM/ticketing systems required

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The range for Winnipeg Canada is: $75,000 CAD + Annual Bonus Potential + Benifits

For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)

Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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More about this job

Responsibilities

Process operational requests and support B2B partners across onboarding, contracting, payments, partner experience, and self-service support. Lead process-improvement projects, investigate operational and payment issues, document procedures, and coordinate with internal teams to improve efficiency and partner experience.

Requirements

Candidates should have 1–5 years of relevant experience, a bachelor's or master's degree, strong project management and analytical skills, and the ability to manage competing priorities in a fast-paced environment. Fluency in written and spoken English and experience with Microsoft Office, SQL or MySQL, Salesforce, or other CRM and ticketing systems are required; legal experience is preferred for contracting work.

Skills

Operations Management
Project Management
Cross-Functional Collaboration
Process Improvement
Partner Support
Contracting
Payment Operations
Dispute Management
SQL
Data Analysis
Salesforce
Microsoft Excel
Microsoft Word
Communication
Organization
Customer Service

Benefits

Annual Bonus Potential
Equity Grant
Benefits

Visa sponsorship

Not detected in the job text

Keywords

B2B Operations
Global Operations
Partner Onboarding
Partner Support
Contracting
Legal Playbook
Payment Operations
Credit Slips
Payment Batches
Commission Errors
Dispute Management
SQL
MySQL
Salesforce
CRM
Ticketing Systems
Microsoft Word
Microsoft Excel
Project Management
Cross-Functional Initiatives
Process Improvement
Knowledge Base
Self-Service Platform
Partner Experience
Data Analysis
Reporting
Service-Level Agreements
Automation
Fraud Prevention
Accounts Payable

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