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Added 2 mins ago
SC
Mechanical and HVAC Engineer
SYSTRA Canada
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 2 mins ago
SC
Engineering Manager – Civil & Station Engineering
SYSTRA Canada
Toronto, ON
- Full-time
We are seeking an experienced Engineering Manager responsible for overseeing technical design, engineering assurance, and technical risk management across a portfolio of Civil and Station…
Added 2 mins ago
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Gestionnaire de Projets - Unités Mobiles/Project Manager - Mobile Water Projects
Veolia | Water Tech
Montreal, QC
- Full-time
Reporting to the Project Management Leader for the mining market, the Project Manager - Mobile Water Projects plans, organizes, supervises and controls the execution of mobile unit rental…
Added 2 mins ago
NC
Purchasing Manager
Noramtec Consultants Inc.
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Effectuer les achats selon les besoins de production, des opérations et les prévisions.
Added 2 mins ago
ST
Final Lining Assistant Manager
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
Position Title: Final Lining Assistant Manager
Added 2 mins ago
CR
Electrical and Automation Engineer
Canada Royal Milk
Kingston, ON
- $70,000 to $95,000 CAD / year
- Full-time
Reporting to the Engineering Manager, and under the technical supervision of the lead reliability engineer, the Electrical & Automation Engineer is a core member of Canada Royal Milk’s…
Added 2 mins ago
TH
DIRECTEUR DE LA PLANIFICATION DE L'EXPLOITATION -C
The Home Depot Canada
Vaughan, ON
- Full-time
The DC Operations Planning Manager is responsible for providing short and medium-term production plans for the Canadian Distribution Centres. Through a very close partnership with…
Added 2 mins ago
SC
Electrical Engineer
SYSTRA Canada
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 2 mins ago
SL
Project Manager
SABRE LTD
Calgary, AB
- Full-time
Sabre is seeking an experienced Electrical Project Manager to lead the successful delivery of industrial electrical projects. This is a field-focused role that combines project management,…
Added 2 mins ago
OC
Manager, Preventative Maintenance Programs
Ottawa Community Housing Corporation (OCH)
Ottawa, ON
- $105,573.07 to $132,027.01 CAD / year
- Full-time
OCH is currently seeking a dedicated Manager, Preventative Maintenance Programs to be responsible for the portfolio-wide delivery of the Home Assessment, Fire Life Safety (FLS) inspection…
Added 2 mins ago
TH
Health and Safety Coordinator
The Home Depot Canada
Calgary, AB
- Full-time
…pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The…
Added 14 mins ago
S
Senior Marine Specialist
Seaspan
Victoria, BC
- Full-time
Reporting to the Senior Manager, In-Service Support, the incumbent will work closely with Engineers, Integrated Logistics Support specialists, Supply Chain Management, Suppliers, Customers…
Added 14 mins ago
AC
Account Director- Integrated
AIP Connect
Toronto, ON
- Full-time
…will own relationships, manage the team, and drive integrated projects across the agency. You’ll take client briefs through full development from idea design to delivery, ensure programs…
Added 14 mins ago
Bid Manager – Customer Services
Siemens
Oakville, ON
We are looking for a Bid Manager to join our Customer Services team in Canada. In this role, you will lead the development of competitive service proposals for rail and mobility projects,…
Added 14 mins ago
Security Solutions Sales Specialist (Account Manager) - Solutions and Services
Siemens
Kingston, ON · Ottawa, ON
Follow through on sold projects to ensure satisfactory completion. Ensure smooth sales-to-operations turnover and monitor project execution. Assist in resolving installation, collections,…
Added 14 mins ago
Senior Engineer, Facility & Mechanical Integrity
Inter Pipeline Ltd.
AB · Strathcona County, AB
Working closely with Operations, Maintenance, Reliability, Turnarounds, Projects, and Process Safety, the successful candidate will lead integrity management initiatives and drive the…
Added 14 mins ago
RB
Sr. Manager, Operations Equipment, Tim Hortons, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
The Sr. Manager, Equipment Operations oversees equipment solutions within Tim Hortons, managing the lifecycle of kitchen and restaurant equipment to enhance operational efficiency and…
Added 28 mins ago
Final Lining Assistant Manager
Aecon
Toronto, ON · Scarborough, ON
As part of this project, we are currently looking for a Final Lining Assistant Manager to join our team.
Added 29 mins ago
LC
Maintenance Manager
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
Manage operations of the department by coordinating, planning, setting priorities, and following-up on maintenance activities to facilitate optimum plant performance, including…
Added 32 mins ago
L
Completions & Close Out Coordinator
Lycopodium
Mississauga, ON
- Full-time
As we continue to scale our operations across the Americas, we are expanding our HSEQ (Health, Safety, Environment, and Quality) group. In this pioneer position in Americas, you will…
Added 32 mins ago
GI
Work & Experience Partner
GRAITEC Italy
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers…
Added 46 mins ago
TC
Senior Finance Manager
Tlicho Community Builders Ltd.
Yellowknife, NT
- Full-time
The Senior Finance Manager is responsible for leading the financial management, accounting operations, financial reporting, budgeting, forecasting, and financial analysis functions for…
Added 46 mins ago
WO
Electrician - Etobicoke - Plant Maintenance
William Osler Health System
Brampton, ON
- Full-time
Reporting to the Manager, Facilities, the incumbent will work as a part of the Engineering and Maintenance team in a complex electrical systems environment to maintain, repair, install,…
Added 58 mins ago
AI
Procurement Support Coordinator
American Iron and Metal
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 58 mins ago
Financial Analyst, Operations in Ontario
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Halifax, NS · Stellarton, NS · Calgary, AB
The Financial Analyst, Operations in Ontario will provide financial analysis and business decision support to the Manager and Director of Finance Operations, the District Operators and…

Agoda

Operations Specialist - Winnipeg Canada

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 1-5 years of experience
Posting language: English
Posted: Oct 21, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know Our Team

The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity

As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B partners (Managed and/or Self Serve) during the different parts of their partner journey; from sign-up, on-boarding and payouts to optimizing our internal and external partner Knowledge Center.

You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more of the operations area:

Managed partners- contracting, payments, system administration
Self Serve - partner analysis & experience, products, system administration

You are expected to lead by example by showing a positive can-do attitude and role modeling the principle of taking ownership.

Excellent communication and organizational skills are required in this role.

You will be based in Winnipeg Canada reporting to your Team Lead / Manager within the B2B team

What You'll Be Doing:

Support: Handling of operations ticket inbound from our Commercial team and Partners
Projects: Innovate the existing processes by initiating and driving medium sized* projects to improve efficiency, quality and/or Partner experience
Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation
Apply critical thinking and independently drive improvements across the team
Share knowledge and best practices across teams, both centrally and in the regions
Creating and documenting the processes to be followed by the commercial teams and operational teams
Handling of ticket inbound from Partners (Self Serve)
Maintaining high service levels according to set SLA’s

Handles tickets and projects in one or more areas of expertise:

Managed Partners:

Contracting:
- Draft contracts using guidance & legal playbook for Central teams (ranging from regular to complex requested changes) and approve or reject proposed changes from partners
- Leading medium sized projects (eg. on process innovation, legal templates and / or optimizing our tools)
- Train and support account managers in the processing and coordination of all Contracting requests
Payments:
- Coordinate creation of credit slips and payment batches for all Partners
- Investigate payment issues and/or commission errors and come up with innovative, scalable solutions
- Dispute management
- Perform pre-emptive account maintenance to prevent failed payments
- Using SQL queries combining tables, perform commission errors or data discrepancy investigations
- Train and support account managers and partners on all Financial and Payment requests

Self Serve:

Partner experience:
- Drive partner profile analysis in efforts to increase positive partner experience through self serve platform (Knowledge base)
- Analysis of Partner-facing campaigns and surveys
- Work collaboratively with Business Performance team to align priorities
- Underlying focus on decreasing inbound and increasing automations while simultaneously increasing the positive self serve partner experience

What You'll Bring:

Strong operational mindset required; 3+ relevant experience in Global Operations department preferred
Strong project management skills, with experience leading cross-functional initiatives from planning through execution
Commercially minded and result driven;
High learning ability;
Highly organised, can work to deadlines and manage multiple and competing projects
Clear communicator who can explain complex problems in a simple way to senior stakeholders
Excellent attention to detail
Thrives in a fast-paced and ambiguous environment
High integrity, with an ability to develop deep and lasting internal relationships
Someone who can “Be Brave and Own It”: Independent, proactive and self-motivated
Skilled at managing expectations and securing internal resource
Strong customer service ethos
Drives high standards in themselves and in their colleagues
High learning ability
Good communication skills and fluency in both spoken and written English
Proactive self starter with the ability and willingness to take ownership
Very well-organized with a critical mind-set
Bachelor degree or Masters Degree
1-5 years of experience
Analytical skills, able to build, interpret and action reports
Good project management skills
Experience working with Microsoft Word, Excel & MySQL , Salesforce and/or other systems is required;
Specific skills/ knowledge applies based on function:
- - Contracting: legal background preferred
  - Payments: SQL knowledge
  - Experience Salesforce or other CRM/ticketing systems required

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The range for Winnipeg Canada is: $75,000 CAD + Annual Bonus Potential + Benifits

For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)

Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Apply About employer

More about this job

Responsibilities

Process operational requests and support B2B partners across onboarding, contracting, payments, partner experience, and self-service support. Lead process-improvement projects, investigate operational and payment issues, document procedures, and coordinate with internal teams to improve efficiency and partner experience.

Requirements

Candidates should have 1–5 years of relevant experience, a bachelor's or master's degree, strong project management and analytical skills, and the ability to manage competing priorities in a fast-paced environment. Fluency in written and spoken English and experience with Microsoft Office, SQL or MySQL, Salesforce, or other CRM and ticketing systems are required; legal experience is preferred for contracting work.

Skills

Operations Management
Project Management
Cross-Functional Collaboration
Process Improvement
Partner Support
Contracting
Payment Operations
Dispute Management
SQL
Data Analysis
Salesforce
Microsoft Excel
Microsoft Word
Communication
Organization
Customer Service

Benefits

Annual Bonus Potential
Equity Grant
Benefits

Visa sponsorship

Not detected in the job text

Keywords

B2B Operations
Global Operations
Partner Onboarding
Partner Support
Contracting
Legal Playbook
Payment Operations
Credit Slips
Payment Batches
Commission Errors
Dispute Management
SQL
MySQL
Salesforce
CRM
Ticketing Systems
Microsoft Word
Microsoft Excel
Project Management
Cross-Functional Initiatives
Process Improvement
Knowledge Base
Self-Service Platform
Partner Experience
Data Analysis
Reporting
Service-Level Agreements
Automation
Fraud Prevention
Accounts Payable

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