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Added 13 mins ago
I
E-Commerce Portfolio Lead
IMGadgets™
Mississauga, ON
- Full-time
…and WFS facilities. Monitor channel-specific stock levels, inbound shipments, and warehouse health to maintain target product availability for top SKUs, prevent storage overages, and ensure…
Added 7 hours ago
VF
Accounting Manager - Insurance - NAR
Volkswagen Financial Services
Pickering, ON
- Full-time
…goals and process flows, working with the Technical Accounting Manager to confirm all IFRS standards are followed, involving other members of the Corporate Accounting and 3rd party…
Added 12 hours ago
B
Applications Support Analyst
BMO
Toronto, ON
- Full-time
Provides inbound call assistance to end-users for application, technical, and leveraging the knowledge base and/or run books available.
Added 16 hours ago
A
Client Support Specialist
AutoTrader.ca
Toronto, ON · Etobicoke, ON
- Full-time
…presentations and monthly reports for customers. Reviewing analytics regarding activity and ROI and providing account guidance to the client is also expected. The Customer Support…
Added 16 hours ago
Client Support Specialist
AutoTrader.ca
Toronto, ON
…presentations and monthly reports for customers. Reviewing analytics regarding activity and ROI and providing account guidance to the client is also expected. The Customer Support…
Added 18 hours ago
B
Operations Specialist - Expert
BMO
Toronto, ON · BMOPLACE
- Full-time
Provides inbound call assistance to end-users for application, technical, and leveraging the knowledge base and/or run books available.
Added 1 day ago
L
Marketing Operations Manager
LanceDB
Canada
- Full-time
We're looking for a Senior Marketing Operations Manager to build the systems that turn LanceDB's marketing into measurable pipeline. Your job is to own the marketing tech stack, the data…
Added 1 day ago
A
Operations Specialist - Winnipeg Canada
Agoda
Winnipeg, MB
- Full-time
You will be based in Winnipeg Canada reporting to your Team Lead / Manager within the B2B team
Added 1 day ago
M
In-House Technical Recruiter
Mendable
Toronto, ON
- $160,000 to $179,000 USD / year
- Full-time
Own every recruiting channel: Run our AI recruiting partners, agencies, sourcing tools, referrals, and inbound as one funnel, so no role depends on a single source.
Added 1 day ago
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Demand Generation Manager
OpTalent | Canada | Recruitment
Guelph, ON
- $90,000 to $105,000 CAD / year
- Full-time
OpTalent is partnering with a growing technology-focused organization to recruit a Demand Generation Manager who will play a key role in driving brand awareness, generating qualified leads,…
Added 1 day ago
F
In-House Technical Recruiter
Firecrawl
Toronto, ON
- $160,000 to $179,000 USD / year
- Full-time
Own every recruiting channel: Run our AI recruiting partners, agencies, sourcing tools, referrals, and inbound as one funnel, so no role depends on a single source.
Added 1 day ago
O
Demand Generation Manager
OpTalent
Guelph, ON
- Full-time
organization to recruit a Demand Generation Manager who will play a key
Added 2 days ago
EI
Manager – Collections Campaign and Strategy
Enercare Inc.
Markham, ON
- Full-time
Role: Manager – Collections Campaign and Strategy
Added 2 days ago
A
Inventory Allocation Planner
Article
Vancouver, BC
- $78,000 to $88,000 CAD / year
- Full-time
…maintaining regional inventory availability and supporting the Manager, Inventory Allocation in execution and…
Added 2 days ago
A
Inventory Allocation Planner
Article
Vancouver, BC
- $78,000 to $88,000 CAD / year
- Full-time
…maintaining regional inventory availability and supporting the Manager, Inventory Allocation in execution and…
Added 2 days ago
IM
DIrector of Marketing & Client Success
Intellicastle Marketing
Toronto, ON
- Full-time
· Own CannDelta’s inbound lead targets and marketing-sourced pipeline, working with its Sales team on campaigns, webinars and trade shows.
Added 2 days ago
P
Deals Contracts & Closing Mechanism Manager
PwC
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
As a Deals Contracts & Closing Mechanism Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 2 days ago
AP
Communications Manager (Outreach & Strategy)
Asia Pacific Foundation of Canada
Vancouver, BC
- Full-time
- Temporary
The Asia Pacific Foundation of Canada (APFC) is looking for a full-time Communications Manager (Outreach & Strategy) on a fixed one-year contract. You will help us better leverage our…
Added 2 days ago
V
Marketing Operations Specialist
Voltera
Waterloo, ON
- Full-time
Using HubSpot, Google Ads, Google Search Console, Google Analytics, Google Tag Manager, Semrush, and other tools in our martech stack
Added 2 days ago
A
Manager, DC Operations LTD
adidas
ON · Ontario, Canada
- Temporary
Distribution: DC Inbound & Outbound, DC Shift Managers, Inventory Control, Reporting & Analytics, Project Management, LEAN, Compliance, Continuous Improvement
Added 4 days ago
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Senior Manager, Growth Marketing & Lifecycle
Pivot
Montreal, QC
- Full-time
We are looking for a strategic, analytical, and highly hands-on Senior Manager, Growth Marketing & Lifecycle to build our demand generation and lifecycle marketing capabilities from the…
Added 5 days ago
A
Customer Service Analyst (12-Month Contract)
AbbVie
Montreal, QC
- Full-time
…received via phone, fax and email. Processes returns & answer inbound/outbound phone…
Added 5 days ago
Operations Manager - Central Canada
DoorDash Canada
Toronto, ON
The Operations Manager role has two parts, and both matter equally.
Added 5 days ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
Oversee the inbound funnel day-to-day, ensuring the lead flow matches our ICP.
Added 5 days ago
HI
Digital Marketing Manager
Hunted International
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Owns SEO strategy and execution, applying evolving search best practices, including AI-influenced search trends, to grow qualified inbound traffic.

Agoda

Operations Specialist - Winnipeg Canada

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 1-5 years of experience
Posting language: English
Posted: Oct 21, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know Our Team

The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity

As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B partners (Managed and/or Self Serve) during the different parts of their partner journey; from sign-up, on-boarding and payouts to optimizing our internal and external partner Knowledge Center.

You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more of the operations area:

Managed partners- contracting, payments, system administration
Self Serve - partner analysis & experience, products, system administration

You are expected to lead by example by showing a positive can-do attitude and role modeling the principle of taking ownership.

Excellent communication and organizational skills are required in this role.

You will be based in Winnipeg Canada reporting to your Team Lead / Manager within the B2B team

What You'll Be Doing:

Support: Handling of operations ticket inbound from our Commercial team and Partners
Projects: Innovate the existing processes by initiating and driving medium sized* projects to improve efficiency, quality and/or Partner experience
Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation
Apply critical thinking and independently drive improvements across the team
Share knowledge and best practices across teams, both centrally and in the regions
Creating and documenting the processes to be followed by the commercial teams and operational teams
Handling of ticket inbound from Partners (Self Serve)
Maintaining high service levels according to set SLA’s

Handles tickets and projects in one or more areas of expertise:

Managed Partners:

Contracting:
- Draft contracts using guidance & legal playbook for Central teams (ranging from regular to complex requested changes) and approve or reject proposed changes from partners
- Leading medium sized projects (eg. on process innovation, legal templates and / or optimizing our tools)
- Train and support account managers in the processing and coordination of all Contracting requests
Payments:
- Coordinate creation of credit slips and payment batches for all Partners
- Investigate payment issues and/or commission errors and come up with innovative, scalable solutions
- Dispute management
- Perform pre-emptive account maintenance to prevent failed payments
- Using SQL queries combining tables, perform commission errors or data discrepancy investigations
- Train and support account managers and partners on all Financial and Payment requests

Self Serve:

Partner experience:
- Drive partner profile analysis in efforts to increase positive partner experience through self serve platform (Knowledge base)
- Analysis of Partner-facing campaigns and surveys
- Work collaboratively with Business Performance team to align priorities
- Underlying focus on decreasing inbound and increasing automations while simultaneously increasing the positive self serve partner experience

What You'll Bring:

Strong operational mindset required; 3+ relevant experience in Global Operations department preferred
Strong project management skills, with experience leading cross-functional initiatives from planning through execution
Commercially minded and result driven;
High learning ability;
Highly organised, can work to deadlines and manage multiple and competing projects
Clear communicator who can explain complex problems in a simple way to senior stakeholders
Excellent attention to detail
Thrives in a fast-paced and ambiguous environment
High integrity, with an ability to develop deep and lasting internal relationships
Someone who can “Be Brave and Own It”: Independent, proactive and self-motivated
Skilled at managing expectations and securing internal resource
Strong customer service ethos
Drives high standards in themselves and in their colleagues
High learning ability
Good communication skills and fluency in both spoken and written English
Proactive self starter with the ability and willingness to take ownership
Very well-organized with a critical mind-set
Bachelor degree or Masters Degree
1-5 years of experience
Analytical skills, able to build, interpret and action reports
Good project management skills
Experience working with Microsoft Word, Excel & MySQL , Salesforce and/or other systems is required;
Specific skills/ knowledge applies based on function:
- - Contracting: legal background preferred
  - Payments: SQL knowledge
  - Experience Salesforce or other CRM/ticketing systems required

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The range for Winnipeg Canada is: $75,000 CAD + Annual Bonus Potential + Benifits

For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)

Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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More about this job

Responsibilities

Process operational requests and support B2B partners across onboarding, contracting, payments, partner experience, and self-service support. Lead process-improvement projects, investigate operational and payment issues, document procedures, and coordinate with internal teams to improve efficiency and partner experience.

Requirements

Candidates should have 1–5 years of relevant experience, a bachelor's or master's degree, strong project management and analytical skills, and the ability to manage competing priorities in a fast-paced environment. Fluency in written and spoken English and experience with Microsoft Office, SQL or MySQL, Salesforce, or other CRM and ticketing systems are required; legal experience is preferred for contracting work.

Skills

Operations Management
Project Management
Cross-Functional Collaboration
Process Improvement
Partner Support
Contracting
Payment Operations
Dispute Management
SQL
Data Analysis
Salesforce
Microsoft Excel
Microsoft Word
Communication
Organization
Customer Service

Benefits

Annual Bonus Potential
Equity Grant
Benefits

Visa sponsorship

Not detected in the job text

Keywords

B2B Operations
Global Operations
Partner Onboarding
Partner Support
Contracting
Legal Playbook
Payment Operations
Credit Slips
Payment Batches
Commission Errors
Dispute Management
SQL
MySQL
Salesforce
CRM
Ticketing Systems
Microsoft Word
Microsoft Excel
Project Management
Cross-Functional Initiatives
Process Improvement
Knowledge Base
Self-Service Platform
Partner Experience
Data Analysis
Reporting
Service-Level Agreements
Automation
Fraud Prevention
Accounts Payable

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