Jobs in Canada

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Added 5 mins ago
TP
Operations Analyst - Entry to Mid Level
Tikva Partners
Canada
- Full-time
Career progression into Senior Operations Analyst, Business Analyst, Operations Manager, Strategy Analyst, or Process Improvement roles.
Added 5 mins ago
YE
Test Analyst
YAC Enterprise
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 5 mins ago
E
Senior Manager, Program Transformation and Service Excellence
Eva's
Toronto, ON
- $84,241 to $97,760 CAD / year
- Full-time
Senior Manager, Program Transformation and Service Excellence is responsible for leading strategic initiatives, quality improvement activities, service excellence projects, program…
Added 5 mins ago
S
ServiceNow Developer
SPECTRAFORCE
Toronto, ON
- Contract
We are seeking an experienced Senior ServiceNow Developer / Technical Consultant (Contract) to support the ongoing development, enhancement, and implementation of our ServiceNow platform,…
Added 5 mins ago
CH
Senior Operations Manager
Confidential Healthcare and Life Sciences Company
Toronto, ON
- $130,000 to $170,000 CAD / year
- Full-time
The Senior Operations Manager oversees the day-to-day operations of a high-complexity, high-volume laboratory, ensuring accurate, compliant, and high-quality testing. This role is…
Added 5 mins ago
-F
Intermediate Associate, Geotechnical
-30- Forensic Engineering
Toronto, ON
- Full-time
Must have Professional Engineer licensing in Ontario (P.Eng)
Added 5 mins ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Ottawa, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 5 mins ago
D
Sr. Project Manager, Owners Engineering
DNV
Toronto, ON
- Full-time
DNV’s Owner’s Engineering (OE) team is seeking a Senior Project Manager-Owner’s Engineering to perform a variety of engagements related to storage, solar, wind and other emerging…
Added 6 mins ago
DI
Senior Specialist, Growth Marketing & ABM
Definity Insurance Company
Toronto, ON
- Full-time
The Senior Specialist, Growth Marketing & ABM is responsible for accelerating business growth and strengthening brand consideration through data-driven digital marketing and Account-Based…
Added 6 mins ago
HL
Senior Manager, Data and AI
High Liner Foods
Halifax, NS · ON · Mississauga, ON
- Full-time
Reporting to the Senior Director, Information Technology, the Senior Manager, Data and AI is accountable for building and leading High Liner Foods' enterprise Data and AI practice. The role…
Added 6 mins ago
Store Director
Sephora
Oakville, ON
As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human…
Added 20 mins ago
Program Manager, Sr. Specialist 1
L3Harris Technologies
ON · Waterdown, ON
Directs all phases of programs from inception through completion. Drives program execution in order to achieve key business and financial objectives for orders, revenue recognition,…
Added 21 mins ago
XC
Acheteur(e) senior // Senior Buyer
XNRGY Climate Systems
Remote, Canada
- Full-time
- Remote
XNRGY est à la recherche d'un(e) acheteur(e) senior qui jouera un rôle actif dans la gestion des activités d'approvisionnement à notre usine de Saint-Hubert. Relevant du gestionnaire de…
Added 36 mins ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 36 mins ago
DI
Financial Analyst - Winter 2027 Co-op/Intern
Definity Insurance Company
Toronto, ON
- Full-time
As a Financial Analyst on the Operational Reporting & Analysis team, reporting to the Manager, Operational Reporting & Analysis, you will play a pivotal role in delivering high-quality…
Added 51 mins ago
B
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO
Toronto, ON
- Full-time
Demonstrated responsibility for account growth, business development, or market development
Added 51 mins ago
Supervisor, Vaccination Services
Halton Region
Oakville, ON
This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite
Added 1 hour ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 1 hour ago
FF
AVP, Life Pricing and Advanced Analytics
Foresters Financial
Toronto, ON
- Full-time
The role will provide actuarial leadership for new product development and product changes, including the development of Index Universal Life (IUL) in the U.S.; underwriting strategy and…
Added 1 hour ago
Bid Manager
Alstom
Toronto, ON
This role requires an on-site presence of four (4) days per week
Added 1 hour ago
SC
Food Services Manager Long Terme Care (87198001)
Sodexo Canada Ltd
Toronto, ON · Richmond Hill, Ontario
- Full-time
Canadian Society of Nutrition Management (CSNM) and Advance Food Safety Certification required · Fly in-Fly out /Vol d'arrivée-vol de départ: No
Added 1 hour ago
BR
Assistant Property Manager
BGO Real Estate
Edmonton, AB
- Full-time
The Assistant Property Manager provides operational, financial, and tenant-focused support to the Property Manager to ensure efficient day-to-day portfolio operations, strong tenant…
Added 1 hour ago
A
Entry Level Sales
Aerotek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Or, you could choose a more client facing and sales oriented path that will lead you to the Account Manager Position, SR. Account Manager Role, Practice Lead, Strategic Sales & Operations,…
Added 1 hour ago
T
Banking & Financial Services - Delivery Manager
Talentmatics
Mississauga, ON
- Full-time
Build and maintain strong relationships with senior business and technology stakeholders.
Added 1 hour ago
D
Business Development Manager Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…

Agoda

Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About the Team  

Agoda’s Customer Experience Group delivers critical support to customers and partners across markets, channels, and business lines. As our operations scale in complexity, Senior Regional Managers play a pivotal role in ensuring regional resiliency, standardization, and sustained performance across multiple sites and partners.  
 
About the Role  

The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners. This role translates company strategy into a cohesive regional roadmap, balances cross site tradeoffs, and ensures consistent, high quality service delivery at scale.  

You will act as the regional authority on customer operations performance, risks, and improvement initiatives, while developing strong leadership benches and resilient operating models.  

Key Responsibilities

Regional & Operational Ownership 

Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable) 
Own end to end regional outcomes, including service quality, efficiency, resiliency, and cost to serve 
Balance cross site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy

Strategy & Roadmap  

Translate CEG strategy into a 12–18 month regional roadmap, prioritizing initiatives that deliver measurable customer and business impact 
Anticipate demand shifts (seasonality, launches, policy or regulatory changes) and lead proactive regional adjustments 
Sponsor and govern cross site initiatives to ensure consistency and scalability

Improvement, Innovation & Resiliency  

Scale adoption of tools, technologies, and best practices across sites 
Institutionalize experimentation standards, operational rigor, and learning across the regional leadership team 
Strengthen regional resiliency through standardized playbooks (e.g. surge, BCP, knowledge governance)

Stakeholder Leadership  

Serve as the regional “go to” for customer operations performance, risks, and initiatives 
Bring together WFM, QA, Training, Analytics, Product/Tech, Policy, and Commercial partners to land regionwide solutions 
Communicate regional performance, scenarios, and recommendations to senior stakeholders with minimal supervision

People & Organization Leadership  

Lead through Regional Managers and/or Vendor Managers, setting a high bar for performance management and leadership capability 
Design and evolve regional org structures, language pools, and shift strategies to meet KPIs 
Build successor ready pipelines, enable cross site talent mobility, and develop future senior leaders 
Address underperformance decisively, fairly, and in line with Agoda values

What You’ll Bring  

Excellent spoken and written Japanese skills, and Business level of English
Extensive demonstrated experience leading largescale, multisite or multi-country operations 
Proven ability to own regional outcomes and manage complexity across markets and partners 
Strategic thinking combined with operational execution excellence with strong analytical and experimentation mindset   
Demonstrated ability and willingness to dive into detail to understand issue complexity, propose actionable plans, and collaborate effectively with stakeholders
Advanced stakeholder management and influencing skills, including Senior Leadership exposure 
A track record of developing leaders and building resilient organizations

Nice to Have  

Experience managing outsourced/vendor operations at scale
Deep exposure to regulatory-complex or high-growth markets

Why Agoda 

Hybrid Work 
Competitive compensation with performance-based incentives
Annual discretionary performance bonus
Health insurance and other locally competitive benefits
Agoda travel discounts and special rates on accommodation and related products
Work from anywhere for up to 30 days per year
An inclusive, international work environment where your ideas and feedback are valued
Agoda choice(welfare points)
$400 USD allowance to set up your home office(one time payment)

#CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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More about this job

Responsibilities

Lead regional customer and partner operations across multiple countries, sites, and vendors, owning service quality, efficiency, resilience, and cost outcomes. Translate company strategy into a regional roadmap, drive scalable improvements, align cross-functional stakeholders, and develop strong regional leadership teams.

Requirements

Requires excellent spoken and written Japanese, business-level English, and extensive experience leading large-scale, multi-site or multi-country operations. Candidates should demonstrate strategic and analytical strength, operational execution, senior stakeholder influence, and a track record of developing leaders and resilient organizations.

Skills

Multi-Country Operations
Strategic Roadmapping
Operational Performance Management
Service Quality Management
Cost Management
Workforce Management
Vendor Management
Stakeholder Management
Analytical Thinking
Experimentation
Operational Resilience
Change Management
Leadership Development
Japanese Language

Benefits

Health Insurance
Travel Discounts
Accommodation Discounts
Work From Anywhere for Up to 30 Days per Year
Home Office Setup Allowance
Performance-Based Incentives
Annual Discretionary Performance Bonus
Hybrid Work
Locally Competitive Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Partner Operations
Regional Operations
Multi-Site Management
Multi-Country Operations
Business Process Outsourcing
Vendor Management
Service Quality
Operational Efficiency
Cost To Serve
Regional Roadmap
Demand Planning
Capacity Planning
Language Coverage
Channel Mix
Routing
Workforce Management
Quality Assurance
Training
Analytics
Product And Technology
Policy
Commercial Operations
Business Continuity Planning
Knowledge Governance
Experimentation
Operational Resilience
Performance Management
Organizational Design
Talent Development

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Work requirements

Jobs in Canada