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Added 16 mins ago
CC
Manager – Mental Health and Addiction
Canadian College of Health Leaders - Northwestern Ontario Chapter
Grande Prairie, AB
- Full-time
Reporting to the Director, the Manager is accountable for operational leadership and the delivery of high-quality, accessible, sustainable, client- and family-centred care in Grande…
Added 16 mins ago
LD
Program Manager-Supply Chain
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
Reimbursement for professional development initiatives and memberships plus access to free online learning resources
Added 16 mins ago
B
Vice-President, Middle Market Mergers & Acquisitions (M&A)
BMO
Toronto, ON
- Part-time
This position requires strong transaction execution capabilities, client relationship management skills, business development experience, and a deep understanding of corporate finance and…
Added 16 mins ago
DC
executive sous-chef
Domaine Château-Bromont
Bromont, QC
- Full-time
Added 16 mins ago
FB
Assistant Store Manager
Farm Boy Inc.
Toronto, ON
- $66,000 to $76,000 CAD / year
- Full-time
…destination in the community. Working closely with the Store Manager, you’ll help bring business strategies to life while building a culture rooted in trust, engagement, inclusion, and…
Added 45 mins ago
SP
Customer Success Manager - Global Public Sector
Salesforce Partner Canada
Toronto, ON
- Full-time
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with…
Added 45 mins ago
SP
Manager, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
We're looking for a Product Manager to help shape the future of our sales compensation and revenue planning platforms, blending deep domain expertise in incentive compensation with a strong…
Added 45 mins ago
SP
Customer Success Manager - Core (Sales & Service) Clouds
Salesforce Partner Canada
Montreal, QC
- Full-time
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with…
Added 45 mins ago
TH
Quality Assurance Specialist
The Hospital for Sick Children
Toronto, ON
- Full-time
…come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of…
Added 45 mins ago
L
Assistant Manager, Guest Experience | Rideau Centre
lululemon
Ottawa, ON
- Full-time
Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
Added 46 mins ago
S
Customer Success Manager - Core (Sales & Service) Clouds
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with…
Added 1 hour ago
T
Manager, WFM AI Capabilities, Insights & Integration
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
B
DevOps/SRE
BMO
Toronto, ON · SCC
- Full-time
Partner with development, operations, and security teams to design and deliver secure, scalable, and resilient infrastructure solutions
Added 1 hour ago
RA
General Manager
Regency Auto Group
BC · Cariboo, BC
- Full-time
Role Description The General Manager is a full-time, on-site leadership role based in Cariboo, BC, responsible for overseeing overall dealership operations and performance. This role…
Added 1 hour ago
BT
Service Manager
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Vernon, BC
- Full-time
…safety, and customer satisfaction. We have an exciting Service Manager opportunity in our Vernon…
Added 1 hour ago
N(
Curriculum Development Lead, Corporate and Continuing Education
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Corporate & Continuing Education (CCE) is seeking an innovative, enthusiastic Curriculum Development Lead to join their team. Reporting to the Curriculum Development Supervisor in Product…
Added 1 hour ago
S
assistant store manager, Williams Lake, B.C
Starbucks
Williams Lake, BC
- $53,500 to $69,000 CAD / year
Learning and development programs to fuel your career
Added 1 hour ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Toronto, ON
- Full-time
The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners. This…
Added 1 hour ago
S
Psychologist, Adolescent Psychiatry - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
…Psychology or designate and in collaboration with the Clinic/Program Manager/Director (if…
Added 1 hour ago
S
Senior Associate Brand Manager
SoTalent
ON · Ontario, Canada
- Full-time
An opportunity is available for a Senior Associate Brand Manager to drive brand growth, marketing strategy, product launches, and commercial performance within the consumer goods industry.
Added 1 hour ago
NS
Warehouse Labourer
Northern Strands
Saskatoon, SK
- Full-time
…This position reports directly to the Inside Sales & Warehouse Manager. Northern Strands is a proud Saskatchewan-based company known for our innovation, integrity, and deep ties to the…
Added 1 hour ago
AH
Speech Pathologist II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Under general supervision from the Allied Health Assistant Manager, you will be responsible for the assessment and treatment of patients referred to the service as well as development,…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…under the general supervision of the Allied Health Assistant Manager, the successful candidate will provide assessment and treatment for patients referred to the outpatient Hand Clinic in…
Added 2 hours ago
AI
Used Vehicle Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $85,000 to $125,000 CAD / year
- Full-time
…align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable - and we love…
Added 2 hours ago
GR
Survey Crew Chief
GLOBAL RAYMAC SURVEYS
Invermere, BC
- $30 to $42 CAD / hour
- Full-time
A culture that promotes continuous learning and mentorship

Agoda

Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About the Team  

Agoda’s Customer Experience Group delivers critical support to customers and partners across markets, channels, and business lines. As our operations scale in complexity, Senior Regional Managers play a pivotal role in ensuring regional resiliency, standardization, and sustained performance across multiple sites and partners.  
 
About the Role  

The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners. This role translates company strategy into a cohesive regional roadmap, balances cross site tradeoffs, and ensures consistent, high quality service delivery at scale.  

You will act as the regional authority on customer operations performance, risks, and improvement initiatives, while developing strong leadership benches and resilient operating models.  

Key Responsibilities

Regional & Operational Ownership 

Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable) 
Own end to end regional outcomes, including service quality, efficiency, resiliency, and cost to serve 
Balance cross site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy

Strategy & Roadmap  

Translate CEG strategy into a 12–18 month regional roadmap, prioritizing initiatives that deliver measurable customer and business impact 
Anticipate demand shifts (seasonality, launches, policy or regulatory changes) and lead proactive regional adjustments 
Sponsor and govern cross site initiatives to ensure consistency and scalability

Improvement, Innovation & Resiliency  

Scale adoption of tools, technologies, and best practices across sites 
Institutionalize experimentation standards, operational rigor, and learning across the regional leadership team 
Strengthen regional resiliency through standardized playbooks (e.g. surge, BCP, knowledge governance)

Stakeholder Leadership  

Serve as the regional “go to” for customer operations performance, risks, and initiatives 
Bring together WFM, QA, Training, Analytics, Product/Tech, Policy, and Commercial partners to land regionwide solutions 
Communicate regional performance, scenarios, and recommendations to senior stakeholders with minimal supervision

People & Organization Leadership  

Lead through Regional Managers and/or Vendor Managers, setting a high bar for performance management and leadership capability 
Design and evolve regional org structures, language pools, and shift strategies to meet KPIs 
Build successor ready pipelines, enable cross site talent mobility, and develop future senior leaders 
Address underperformance decisively, fairly, and in line with Agoda values

What You’ll Bring  

Excellent spoken and written Japanese skills, and Business level of English
Extensive demonstrated experience leading largescale, multisite or multi-country operations 
Proven ability to own regional outcomes and manage complexity across markets and partners 
Strategic thinking combined with operational execution excellence with strong analytical and experimentation mindset   
Demonstrated ability and willingness to dive into detail to understand issue complexity, propose actionable plans, and collaborate effectively with stakeholders
Advanced stakeholder management and influencing skills, including Senior Leadership exposure 
A track record of developing leaders and building resilient organizations

Nice to Have  

Experience managing outsourced/vendor operations at scale
Deep exposure to regulatory-complex or high-growth markets

Why Agoda 

Hybrid Work 
Competitive compensation with performance-based incentives
Annual discretionary performance bonus
Health insurance and other locally competitive benefits
Agoda travel discounts and special rates on accommodation and related products
Work from anywhere for up to 30 days per year
An inclusive, international work environment where your ideas and feedback are valued
Agoda choice(welfare points)
$400 USD allowance to set up your home office(one time payment)

#CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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More about this job

Responsibilities

Lead customer and partner operations across multiple countries, sites, and vendor partners, owning regional service quality, efficiency, resilience, and cost outcomes. Translate company strategy into a regional roadmap, drive scalable improvements, align cross-functional stakeholders, and develop regional leaders and resilient operating structures.

Requirements

Requires excellent spoken and written Japanese, business-level English, and extensive experience leading large-scale, multi-site or multi-country operations. Candidates should demonstrate strategic and analytical strength, operational execution, senior stakeholder influence, and a track record of developing leaders and resilient organizations.

Skills

Multi-Country Operations Management
Customer Operations
Partner Operations
Strategic Roadmapping
Operational Performance Management
Service Quality Management
Cost Management
Workforce Management
Vendor Management
Stakeholder Management
Data Analysis
Experimentation
Operational Resilience
Leadership Development

Benefits

Hybrid Work
Performance-Based Incentives
Annual Discretionary Performance Bonus
Health Insurance
Travel Discounts
Accommodation Discounts
Work From Anywhere for Up to 30 Days per Year
Inclusive International Work Environment
Home Office Setup Allowance

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Group
Customer Operations
Partner Operations
Regional Operations
Multi-Site Operations
Multi-Country Operations
Business Process Outsourcing
Vendor Management
Service Quality
Operational Efficiency
Cost to Serve
Regional Roadmap
Capacity Planning
Language Coverage
Channel Mix
Routing
Workforce Management
Quality Assurance
Training
Analytics
Product and Technology
Policy
Commercial Partnerships
Business Continuity Planning
Knowledge Governance
Operational Resilience
Performance Management
Talent Mobility
Japanese
English

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