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Added 40 mins ago
KC
Senior Geotechnical Engineer - Tailings
Klohn Crippen Berger
Fredericton, NB
- Full-time
Klohn Crippen Berger (KCB) is looking for a Senior Geotechnical Engineer to join our team in Fredericton, N.B to work on local and international mining and resource projects. Your…
Added 40 mins ago
KC
Senior Geotechnical Engineer – Tailings
Klohn Crippen Berger
Sudbury, ON · Toronto, ON · Greater Sudbury, Canada
- Full-time
Klohn Crippen Berger Ltd. (KCB) seeking a Senior Geotechnical Engineer to join our Mining Environmental Group in either our Sudbury or Toronto office. This role will support and lead…
Added 16 hours ago
H
Senior Electrical Engineer
HDR
Toronto, ON · Ottawa, ON · Richmond Hill, ON · Victoria, BC · Vancouver, BC · Calgary, AB
- Full-time
Reporting to the Electrical Section Manager, the Senior Electrical Engineer is a member of the integrated project team that contributes Electrical engineering knowledge and analysis during…
Added 16 hours ago
H
Senior Project Manager
HDR
Calgary, AB
- Full-time
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 23 hours ago
Senior Electrical Engineer
North American Rail Solutions
Calgary, AB
Our team is looking for a Senior Electrical Engineer who is driven to deliver their best work every day and are committed to working collaboratively to achieve shared goals. If you are…
Added 23 hours ago
B
Senior Electrical Engineer
BGIS
Toronto, ON
- Full-time
The Senior Electrical Engineer will be a member of the professional services team and provide electrical engineering and design to assigned electrical project deliverables. The Senior…
Added 1 day ago
H
Electrical Engineer
Hays
ON · Ontario, Canada
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking an experienced Electrical Engineer to join our growing engineering team in Regina. This role is ideal for a professional with a strong industrial electrical background who is…
Added 1 day ago
WI
Senior Technical Manager, Geotechnical Engineering
WSP in Canada
Thunder Bay, ON
- Full-time
WSP is currently seeking a highly motivated Senior Geotechnical Engineer to join our Ground Engineering team, located at our Thunder Bay Ontariooffice. You will work closely with our…
Added 1 day ago
V
Senior Engineer, Geomechanics
Vale
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
We are currently seeking a Senior Engineer, Geomechanics to join the Vale Base Metals CTO Geotechnical Office’s Geomechanics Studies team based in Sudbury, Ontario, Canada. .
Added 1 day ago
W-
Senior Staff Accountant
Watson-Marlow - North America
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a talented and motivated Senior Staff Accountant to join our dynamic team.
Added 1 day ago
MM
Transportation Engineer
Mosaic Mobility Group
Kitchener, ON
- Full-time
As a growing firm, Mosaic offers the opportunity to work directly with experienced senior transportation engineers, take on meaningful project responsibilities and develop a broad range of…
Added 1 day ago
DD
Senior Software Engineer - Backend
Dominion Dynamics
Toronto, ON
- Full-time
Senior or Staff-level experience designing and shipping distributed systems in production.
Added 1 day ago
TI
Senior Cost Engineer (FRTP)
Transportation Investment Corporation
Vancouver, BC · Greater Vancouver, BC
- $101,000 to $139,000 CAD / year
- Full-time
TI Corp is dedicated to professionally growing staff and building internal capacity, through mentorship, active succession planning, learning and development financial assistance, and…
Added 1 day ago
SS
Senior Electrical Engineer
Sunbelt Solomon
Saskatoon, SK
- Full-time
Reporting to Engineering Manager, the Senior Engineer will be accountable for executing projects through sound engineering expertise and project management, engaging in relationship…
Added 1 day ago
A
Senior Mechanical Engineer
AtkinsRéalis
Port Elgin, ON
- Full-time
AtkinsRéalis is looking to hire a Senior Mechanical Engineer for the Port Elgin location. This position requires an experienced, self-motivated professional capable of working…
Added 1 day ago
ST
Director of Capital, Housing & Infrastructure
Scout Talent
ON · Ontario, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Working within a multi-funder and regulated environment, the Director collaborates closely with Chief & Council, senior leadership, staff, community members, and external partners to ensure…
Added 1 day ago
H
Senior Engineer, Ground Control
Hays
Sudbury, ON
- $89,000 to $115,000 CAD / year
- Full-time
We are currently seeking a Senior Engineer, Ground Control to join the Vale Base Metals CTO Geotechnical Office’s Geomechanics Studies team based in Sudbury, Ontario, Canada. .
Added 1 day ago
PC
Staff Product Engineer
Priority Commerce
Waterloo, ON
- $116,000 to $157,000 CAD / year
- Full-time
As Senior Product Manager for the Innovation Lab, you will drive problem framing, prioritization, and execution for Priority Commerce Engine initiatives - taking a product-mindset approach…
Added 1 day ago
B
Senior Manager/Engineer (Water Resources)
Binnie
Burnaby, BC
- Full-time
Binnie is seeking a Senior Manager / Engineer to join our Professional Services Group, where practical engineering leadership meets real‑world impact. From concept through construction, our…
Added 1 day ago
Senior Technical Manager, Geotechnical Engineering
WSP
Thunder Bay, ON
WSP is currently seeking a highly motivated Senior Geotechnical Engineer to join our Ground Engineering team, located at our Thunder Bay Ontario office. You will work closely with our…
Added 1 day ago
H
Electrical Engineer
Hays
SK · Saskatchewan, Canada
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking an experienced Electrical Engineer to join our growing engineering team in Regina. This role is ideal for a professional with a strong industrial electrical background who is…
Added 1 day ago
B
Software Developer, DevOps
Benevity
Remote, Canada
- Full-time
- Remote
Benevity is looking for a Senior DevOps Developer to own and operate the cloud infrastructure and developer platforms that our product teams build on every day. In this hands-on engineering…
Added 1 day ago
HA
Senior Software Engineer
H2 Analytics
Remote, Canada
- $120,000 to $170,000 CAD / year
- Full-time
- Remote
You are a well-rounded senior software engineer with at least 6 years of experience building complex web applications and backend services as a full-stack engineer, with a minimum of 2…
Added 1 day ago
B
Senior Project Engineer/Project Manager (Ports, Heavy Industrial/Mining)
Binnie
Burnaby, BC
- Full-time
Binnie is seeking a Senior Project Engineer to join our Professional Services Group. From concept planning through construction, our team delivers integrated project management,…
Added 1 day ago
EC
Intermediate Electrical Engineer
EnGlobe Corp.
Calgary, AB · Lethbridge, AB
- Full-time
Preparing cost estimates, technical reports, meeting minutes, design drawings, specifications, and contract documents under guidance of senior engineering staff.

Agoda

Senior / Staff Data Engineer (BI) – CEG Team

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 15, 2026
Posting language: English
Posted: Sep 28, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get To Know Our Team:

The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.

The Opportunity:

As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.

You are comfortable switching between engineering work (pipelines, data models, internal services, tooling, optimization) and analytics work (business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the Staff level, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.

What You’ll Do:

Data Engineering

Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs.
Develop and optimize data models (e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation.
Ensure data quality, reliability, and observability:
Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics.
Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics.
Improve performance and cost efficiency of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events).
Collaborate with data platform and engineering teams to standardize tooling and best practices (e.g., version control, CI/CD for data and services, code review, documentation, runbooks).

Data Tools & Product Development

Design and build data tools and internal products for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views).
Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and operations teams.
Work closely with CEG product managers and operations to translate operational pain points into concrete data tools, from problem framing to delivery and iteration.
Apply solid software engineering practices - testing, code reviews, CI/CD, observability - to data products so they are reliable, maintainable, and easy to extend.
At Staff level, define and drive the roadmap for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.

Data Analytics & Business Impact

Partner with CEG product and business teams to translate questions into data problems and design clear analytic approaches.
Build and maintain dashboards and reports (e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data.
Perform deep‑dive analysis to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations.
Define and maintain metrics and KPIs (e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools.
Communicate findings in simple, business‑friendly language, including clear implications and recommended next steps.

Stakeholder & Team Collaboration

- Act as a trusted data partner for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership).
- Work with other data engineers, analysts, and scientists to align on data standards, reusable components, and shared datasets for CEG.
- Mentor junior and mid‑level team members on data engineering, analytics, and software engineering best practices.
- Contribute to continuous improvement of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews).
- At Staff level, influence cross‑team architecture and ways of working, making sure CEG’s data ecosystem scales with business growth.

Required Qualifications:

8+ years working as a Data Engineer, Analytics Engineer, or Data Analyst in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact).
Strong SQL skills (complex joins, window functions, aggregation, query optimization).
Experience with at least one major data warehouse / big data technology (e.g., BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks, or similar).
Solid experience with ETL/ELT tools or orchestration frameworks (e.g., Airflow, dbt, internal frameworks).
Proficiency in at least one programming language for data and services (e.g., Python, Java, Golang, Kotlin, or JavaScript/TypeScript).
Experience building production‑grade data pipelines and/or data services with attention to quality, monitoring, and maintainability.
Experience with BI / visualization tools (e.g., Tableau, Power BI, Superset, Metabase, Looker).
Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights.
Ability to communicate complex topics in simple, concise language to non‑technical stakeholders.

Preferred Qualifications:

Experience with event‑driven data (logs, clickstream, customer journey, contact flows, tracking data).
Knowledge of data modeling techniques (e.g., dimensional modeling, Kimball, data vault, star/snowflake schema).
Experience with A/B testing, experimentation platforms, or causal analysis.
Familiarity with ML pipelines or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations).
Experience in online consumer products, travel, e‑commerce, or marketplaces.
Hands‑on frontend or backend development experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams.
Prior experience in a Staff or Tech‑Lead role, driving technical direction and mentoring multiple engineers/analysts.

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Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.

Discover More About Working At Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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More about this job

Responsibilities

Design and maintain scalable data pipelines, models, services, and internal tools that support customer experience operations, reporting, monitoring, forecasting, and experimentation. Partner with business and technical teams to define metrics, analyze operational trends, improve data reliability and efficiency, and - at Staff level - guide strategy, architecture, and team development.

Requirements

Requires at least 8 years of relevant data engineering, analytics engineering, or data analysis experience, strong SQL, experience with a major data warehouse and ETL/ELT orchestration, and proficiency in a programming language. Candidates should also have production data pipeline or service experience, BI tool familiarity, strong analytical skills, and the ability to communicate clearly with non-technical stakeholders.

Skills

SQL
Data Engineering
ETL/ELT Pipelines
Data Modeling
Python
Java
Golang
JavaScript/TypeScript
Data Warehousing
Airflow
dbt
Business Intelligence
Data Visualization
Data Quality and Observability
Analytics
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

SQL
Python
Java
Golang
Kotlin
JavaScript
TypeScript
BigQuery
Snowflake
Redshift
Hive
Spark
Vertica
StarRocks
Airflow
dbt
Tableau
Power BI
Superset
Metabase
Looker
ETL/ELT
Data Warehousing
Dimensional Modeling
Kimball
Data Vault
A/B Testing
Causal Analysis
CI/CD
Customer Experience

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