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Added 11 mins ago
D
Senior Wind Energy Analyst
DNV
Toronto, ON
- Full-time
This role supports the delivery of technical consulting services for utility-scale wind energy projects across the U.S. & Canada. As a Senior Wind Energy Analyst, you will work with a…
Added 15 mins ago
R
Technical Product Owner
Resonaite
Markham, ON
- Contract
Our client is seeking an experienced Technical Product Owner / Business Systems Analyst to join a high-performing Agile technology team responsible for the ongoing evolution of enterprise…
Added 15 mins ago
R
Data Steward (6A97890)
Referment
Montreal, QC
- Full-time
Experience in data management, data governance or data stewardship, ideally in financial services or capital markets.
Added 42 mins ago
IF
Administrative Analyst 2 (12 Month Contract)
iA Financial Group
Vancouver, BC
- Full-time
As an Administrative Analyst, Level 2, you will play an important role in supporting the Client Service Administration team by coordinating and administering insurance applications, billing…
Added 42 mins ago
A
AI LLM Senior Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
…clients, combining custom models with cloud and third-party AI services to deliver production-ready outcomes. Your role spans the full solution lifecycle - assessing client needs and data,…
Added 42 mins ago
Financial Analyst, Business Operations
University of Saskatchewan
Saskatoon, SK
Reporting to the Senior Tax Specialist, the financial analyst is a member of a team of professionals that provides business operations and financial advisory services to stakeholders across…
Added 42 mins ago
CA
Senior Business Analyst
Charles Alan Consulting Ltd
Toronto, ON
- Contract
We are hiring: Senior Business Analyst – Treasury & Money Markets Migration
Added 44 mins ago
TC
Financial Analyst
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $61,582.5 to $86,215.5 CAD / year
- Full-time
We’re looking for a Financial Analyst to support driving data accuracy, financial planning, forecasting & business decision-making across the organization. This role leverages analytics to…
Added 59 mins ago
F
Cyber Security Operations Center Analyst
Finastra
Mississauga, ON
- $95,000 to $100,000 CAD / year
- Full-time
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers…
Added 1 hour ago
Senior Analyst, PLC Control Systems
Inter Pipeline Ltd.
AB · Strathcona County, AB
Located at the Heartland Petrochemical Complex (HPC) just north of Fort Saskatchewan, the Sr. Analyst, PLC Control Systems, will join the HPC Technical Services team.
Added 1 hour ago
TF
AI & Automation Analyst
TFG Financial Corporation
Vancouver, BC
- $90,000 to $120,000 CAD / year
- Full-time
TFS is looking for a passionate and technically capable AI & Automation Analyst to help shape the future of how we operate. As a growing financial services organization, we see significant…
Added 1 hour ago
CI
Student Intern, SCM Data Analyst
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
As an SCM Data Analyst Intern, you will bridge the gap between technical data analytics and strategic business decision-making. You will collaborate with cross-functional supply chain…
Added 1 hour ago
Contract Services Analyst
Government of Alberta
AB
The Contract Services Analyst serve as the primary gatekeepers of approximately $1 billion worth of payments on contracts related to Ministry's capital development program. This program…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
D
Senior Data Quality & Controls Analyst
Dexian
Toronto, ON
- $60 to $70 CAD / hour
- Contract
We are looking for an experienced QC Specialist to support the Enterprise Data Office (EDO) across quality control execution, issue/observation resolution, guidance development, reporting,…
Added 1 hour ago
A
Financial Review Analyst
AGLC
AB · Edmonton, AB
- $57,215.12 to $72,395.4 CAD / year
- Full-time
…meet reporting requirements? We are seeking a Financial Review Analyst to join our Audit Services…
Added 1 hour ago
TF
AI & Automation Analyst
TFG Financial
Vancouver, BC
- $90,000 to $120,000 CAD / year
- Full-time
TFS is looking for a passionate and technically capable AI & Automation Analyst to help shape the future of how we operate. As a growing financial services organization, we see significant…
Added 1 hour ago
V
Investment Analyst, Yield
Valnet
Montreal, QC
- Full-time
Valnet is seeking an Analyst, a value creation operator within the Investment Team’s Yield arm. This role focuses on partnering with operations to improve EBITDA, cash flow, and revenue…
Added 1 hour ago
DC
Contract Analyst
Dasro Consulting Inc.
Calgary, AB
- Contract
Job title: Analyst – Corporate Services Contracts – Information Services (IS)
Added 1 hour ago
RB
Clinical Technician
Reach Beyond Behaviour Therapy Inc.
Vaughan, ON
- Full-time
…implementing treatment plans under the supervision of a Behaviour Analyst (BCBA, R.B.A.) or Psychologist (Psy.D). The candidate must be available on weekdays and…
Added 1 hour ago
PB
Strategic Finance Manager
Pacific Blue Cross
Burnaby, BC
- $98,000 to $140,000 CAD / year
- Full-time
…recommendations to senior leaders, and influencing decisions through data-driven…
Added 1 hour ago
II
Canadian French Translator
ITC Infotech
Valleyfield, PE
- $25 to $28 CAD / hour
- Contract
…"Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital…
Added 1 hour ago
HR
Senior Recreation Business Analyst
Halifax Regional Municipality
Dartmouth, NS
- $82,900 to $107,280 CAD / year
- Full-time
…Temporary (up to 18 months) position of Senior Recreation Business Analyst, in the Business Services Division of Parks &…
Added 1 hour ago
LB
Analyst, Middle Office
Laurentian Bank
Montreal, QC
- Full-time
Laurentian Bank Securities is looking for a person to fill the role of Analyst, Middle Office. Under the supervision of the Senior Manager, Middle Office, the selected candidate will…
Added 1 hour ago
A
Management Consulting Senior Analyst (CPA Candidate)
Accenture
Toronto, ON · Ottawa, ON
- Full-time
…environments. You roll up your sleeves, dig into the details and the data, and take ownership of your work from problem through…

Agoda

Senior / Staff Data Engineer (BI) – CEG Team

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get To Know Our Team:

The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.

The Opportunity:

As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.

You are comfortable switching between engineering work (pipelines, data models, internal services, tooling, optimization) and analytics work (business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the Staff level, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.

What You’ll Do:

Data Engineering

Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs.
Develop and optimize data models (e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation.
Ensure data quality, reliability, and observability:

- Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics.
- Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics.

Improve performance and cost efficiency of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events).
Collaborate with data platform and engineering teams to standardize tooling and best practices (e.g., version control, CI/CD for data and services, code review, documentation, runbooks).

Data Tools & Product Development

Design and build data tools and internal products for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views).
Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and operations teams.
Work closely with CEG product managers and operations to translate operational pain points into concrete data tools, from problem framing to delivery and iteration.
Apply solid software engineering practices - testing, code reviews, CI/CD, observability - to data products so they are reliable, maintainable, and easy to extend.
At Staff level, define and drive the roadmap for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.

Data Analytics & Business Impact

Partner with CEG product and business teams to translate questions into data problems and design clear analytic approaches.
Build and maintain dashboards and reports (e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data.
Perform deep‑dive analysis to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations.
Define and maintain metrics and KPIs (e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools.
Communicate findings in simple, business‑friendly language, including clear implications and recommended next steps.

Stakeholder & Team Collaboration

- Act as a trusted data partner for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership).
- Work with other data engineers, analysts, and scientists to align on data standards, reusable components, and shared datasets for CEG.
- Mentor junior and mid‑level team members on data engineering, analytics, and software engineering best practices.
- Contribute to continuous improvement of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews).
- At Staff level, influence cross‑team architecture and ways of working, making sure CEG’s data ecosystem scales with business growth.

Required Qualifications:

8+ years working as a Data Engineer, Analytics Engineer, or Data Analyst in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact).
Strong SQL skills (complex joins, window functions, aggregation, query optimization).
Experience with at least one major data warehouse / big data technology (e.g., BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks, or similar).
Solid experience with ETL/ELT tools or orchestration frameworks (e.g., Airflow, dbt, internal frameworks).
Proficiency in at least one programming language for data and services (e.g., Python, Java, Golang, Kotlin, or JavaScript/TypeScript).
Experience building production‑grade data pipelines and/or data services with attention to quality, monitoring, and maintainability.
Experience with BI / visualization tools (e.g., Tableau, Power BI, Superset, Metabase, Looker).
Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights.
Ability to communicate complex topics in simple, concise language to non‑technical stakeholders.

Preferred Qualifications:

Experience with event‑driven data (logs, clickstream, customer journey, contact flows, tracking data).
Knowledge of data modeling techniques (e.g., dimensional modeling, Kimball, data vault, star/snowflake schema).
Experience with A/B testing, experimentation platforms, or causal analysis.
Familiarity with ML pipelines or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations).
Experience in online consumer products, travel, e‑commerce, or marketplaces.
Hands‑on frontend or backend development experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams.
Prior experience in a Staff or Tech‑Lead role, driving technical direction and mentoring multiple engineers/analysts.

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Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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More about this job

Responsibilities

Design and maintain scalable data pipelines, models, and internal data products that support customer experience operations, reporting, monitoring, and decision-making. Partner with business and technical teams to define metrics, analyze operational trends, improve data reliability and efficiency, and, at Staff level, guide strategy and mentor team members.

Requirements

Requires 8 or more years of relevant data engineering, analytics engineering, or data analysis experience, with Staff-level candidates typically having 10 or more years or equivalent impact. Candidates need strong SQL, experience with a data warehouse and orchestration tools, proficiency in a programming language, production data pipeline or service experience, BI tool experience, and the ability to communicate insights clearly to non-technical stakeholders.

Skills

SQL
Data Engineering
ETL/ELT Pipelines
Data Modeling
Data Warehousing
Python
Java
Golang
JavaScript/TypeScript
Data Quality and Observability
Query Optimization
Business Intelligence
Data Visualization
Analytics
Stakeholder Communication
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

SQL
Python
Java
Golang
Kotlin
JavaScript/TypeScript
BigQuery
Snowflake
Redshift
Hive
Spark
Vertica
StarRocks
Airflow
dbt
Tableau
Power BI
Superset
Metabase
Looker
ETL/ELT
Data Warehousing
Data Modeling
Dimensional Modeling
CI/CD
Data Quality
Observability
A/B Testing
Event-Driven Data
Customer Experience

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