End User Support Analyst

At AFSC, we are rooted in people and agriculture, and we believe meaningful work happens when individuals feel valued, supported, and connected to a greater purpose. We are committed to creating an environment where everyone can thrive and lead what’s next, whether they’re in the field or at a desk. We attract people who care deeply about making an impact on their teams, communities, and the future of agriculture in Alberta, working hard to keep them inspired so they stay.

Posting will close November 23, 2026.

This position is required to work in the Lacombe Central office.

Reporting to Manager, Team Member Experience and Service Management, the End User Support Analyst’s responsibility will include, but not limited to, effectively performing day-to-day operations through receiving, responding to, resolving and escalating incidents and service requests by phone, email, online and in-person following ITSM processes. The EUS Analyst will work with other areas within AFSC to coordinate all activities associated with the life cycle of software and hardware.

The End User Support Analyst has one or more primary areas of focus but also provides support to all areas within the team. This includes Service Desk, Desktop, Endpoint Administration, Enterprise Service Management, Asset Management and DS Contract Coordination.

What will your growth opportunities look like in this role? 

• Expand into endpoint management, influencing broader technology strategy and standards across platforms and teams
• Develop people leadership capabilities, with opportunities to be Subject matter Expert or Principal role over time
• Drive innovation and modernization initiatives, shaping the long-term technical roadmap and advancing cloud, data, and platform capabilities across the organization

What will you be responsible for? 

• Provide Tier I and II technical support by diagnosing, troubleshooting, and resolving operational and technical incidents while meeting service level expectations and ensuring excellent customer service.
• Support end users through effective issue resolution, clear communication, timely follow-up, and adherence to security, confidentiality, and organizational policies.
• Manage IT assets throughout their lifecycle, including inventory maintenance, upgrades, procurement, reporting, and record management.
• Maintain and support Enterprise Service Management (ESM) processes, reporting, documentation, and contract coordination activities within Digital Services.
• Create and maintain technical documentation, knowledge base articles, work plans, configuration records, and reporting in systems such as Azure DevOps and the CMDB.
• Collaborate with stakeholders to evaluate, test, implement, and optimize hardware, software, and technology solutions that meet business needs.
• Contribute to continuous improvement initiatives by identifying enhancement opportunities, recommending process improvements, monitoring end-user platforms, and supporting change management activities.
• Provide technical leadership through knowledge sharing, mentoring junior analysts, supporting operational readiness, and facilitating change management and emergency response processes.

What are we looking for from you? 

• Strong analytical and problem-solving skills with the ability to investigate complex issues, evaluate information from multiple sources, and identify effective solutions.
• Demonstrates accountability, reliability, and commitment to meeting individual and team objectives while delivering results.
• Effective planning, organization, and prioritization skills, with the ability to manage competing demands and work independently with minimal supervision.
• Continuous improvement mindset focused on identifying efficiencies, optimizing processes, and enhancing service delivery.
• Strong interpersonal and collaboration skills, building productive partnerships and working effectively with cross-functional teams to achieve shared goals.
• Adaptable and proactive approach to learning, embracing new technologies, innovation, and challenging opportunities with energy and urgency.

What else is in it for you?

• Flexible working arrangements, including hybrid and fully remote options.
• Comprehensive health, dental, and vision coverage starting on your first day.
• Annual health spending account.
• A Winter Holiday closure to recharge and reset.
• Participation in the PSPP pension plan.
• Generous vacation entitlements and special leave days.
• Access to health and wellness programs to support your overall well-being.

Qualifications

• Computer Systems Diploma
• 3 years of related experience
• Experience with Oracle IAM, Azure, SCCM, Powershell, Scripting, and/or Power Automate is desired

About AFSC

Here you can expect a workplace where people matter, your work has real impact, and you’re supported to grow and succeed. For more than 85 years, we’ve helped strengthen Alberta’s agriculture sector through lending, insurance, and income stabilization programs and we’re proud to continue that legacy with a team that believes in meaningful, purpose-driven work. 

People are our Foundation. We want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. Clients are our Focus. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. Excellence is our Aspiration. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world.

Working together, we grow and sustain the agriculture industry in Alberta.If you’re looking to grow what matters - your career, your community, and the future of agriculture - we’d be excited to have you join us.

https://afsc.ca/about-afsc/

The full salary range for the position is provided for transparency; however, in accordance with Government of Alberta compensation guidelines, the range in which an individual can be hired into is $58,407.00-$75,579.00.

AFSC Job Applications Collection Notification

The following statement is applicable to both prospective and current AFSC Team Members:

AFSC collects Team Member information related to their employment for the purpose of allowing AFSC to appoint and manage employees to ensure the effective operation and administration of our programs and services. Any Team Member information provided, in this application or previously, to AFSC related to these purposes, (the “Collected Information”) is collected under the authority of the Protection of Privacy Act (Alberta) under sections 4(a) and 4(c). AFSC may use the Collected Information in automated systems to generate content and to make decisions, recommendations and predictions.

If you have any questions about this notification, or about the collection and use of your information, please contact AFSC by mail at 5718 - 56 Avenue, Lacombe AB T4L 1B1, 1.877.899.2372, or privacy@afsc.ca.