Service Writer

Description

AgriLink Equipment is searching for a dynamic, motivated individual to join our team as a Service Writer.

Responsibilities

Process warranty and/or product improvement claims including the computation of charges, submission and follow-up Follow procedures for quick and efficient handling of all tasks Updates job knowledge by participating in educational opportunities; reading manufacturers publications Maintain up to date technical qualification by completing all training programs assigned by the Service Manager Maintains the service library along with the Service Department filings and records with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Other duties assigned by Service Manager

Skills & Qualifications Good understanding of the Agriculture industry, familiarity with Agricultural equipment and a strong mechanical aptitude. Training will be provided. Ability to read and interpret documents such as repair orders and procedure manuals. Ability to write routine reports and correspondence Advanced interpersonal and presentation skills Self-motivated and results-oriented Ability to negotiate customer complaints to a satisfactory resolution Self-starter who can work independently and efficiently with an eager and motivated attitude and can take direction Valid drivers license required Excellent verbal and written communication skills Proficiency with computers and Microsoft Office programs Excellent organizational and time management skills AgriLink Equipment provides an excellent work environment, competitive wages,comprehensive benefit package, and RRSP program. We would like to thank all who apply, however, only those candidates selected for an interview will be contacted.