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Added 15 mins ago
TE
Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Lead communications channel reviews, audits and optimization initiatives, using data and stakeholder feedback to identify opportunities for improvement.
Added 15 mins ago
M
Gestionnaire, Ingénierie du Hub de données et Produits de données/Manager, Data Hub Eng & Data Products
McKesson
Montreal, QC
- Full-time
Added 15 mins ago
M
Sr. Vendor & Operations Lead
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Vendor & Operations Lead to lead vendor governance and service operations coordination across the Human Capital Management (HCM) technology portfolio, supporting…
Added 15 mins ago
MS
AI Platform & Engineering Lead (Hybrid) / Chef(fe), Plateforme et ingénierie de l’IA (hybride)
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking someone to join our team as an AI Platform & Engineering Lead in IST Operational Management to handle divisional GenAI use cases, including business use case enablement,…
Added 15 mins ago
C1
Senior Data Engineer, Microsoft Fabric - 6 month contract-(Hybrid)
Central 1
Vancouver, BC · Toronto, ON
- Full-time
Central 1 is seeking a highly experienced Senior Data Engineer and Microsoft Fabric Subject Matter Expert (SME) to lead the design, implementation, and optimization of enterprise-scale data…
Added 15 mins ago
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AI Associate Principal - Radioconjugate Discovery
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
- Full-time
End-to-end solution delivery: Lead the full lifecycle from problem definition and data exploration through prototyping, model or algorithm development, validation, implementation, user…
Added 15 mins ago
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Business Manager, Retail Products
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…President’s focus, and helps unlock capacity across Retail Products, Data & Analytics, and Pricing & Yield Management by integrating planning, performance management, governance, special…
Added 30 mins ago
Consumer & Market Intelligence Manager
Nestle Operational Services Worldwide SA
Montreal, QC
As Consumer & Market Insights Manager, you will report to the Insights & Analytics Manager, and you’ll shape and lead the integrated insights agenda for Nespresso Canada, transforming…
Added 30 mins ago
Strategic Coordinator, Communications & Business Intelligence
City of Edmonton
AB
…management, and performance evaluation - while serving as the primary lead for branch leadership…
Added 30 mins ago
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Senior Manager, Derivatives & FX Transformation
Delpath
Toronto, ON
- Contract
We are seeking an experienced transformation professional to support and lead strategic change initiatives impacting Equity, Interest Rate, FX Derivatives, and Money Market products across…
Added 45 mins ago
C
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
CBC/Radio-Canada is seeking a Lead Analyst, Vulnerability and External Attack Surface Management, to optimize the Corporation’s vulnerability management program and design, build and deploy…
Added 45 mins ago
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Director, Financial Crimes Risk Assessment
RBC
Toronto, ON
- Full-time
Lead the efficient and effective execution of enterprise-wide risk assessment activities, in line with regulatory and business expectations.
Added 45 mins ago
CI
HR Operations Advisor
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Kingston, ON
- Full-time
…contribute to international hiring and mobility activities, and lead targeted process improvements and HR…
Added 45 mins ago
SC
Director of Delegated Services
Scw'exmx Child and Family Services Society
Merritt, BC
- Full-time
Lead strategic transformation initiatives in response to community needs and jurisdictional goals.
Added 45 mins ago
TC
Senior Project Manager
TechNeptune Consulting Inc.
Toronto, ON · North York, ON
- Contract
Ability to oversee governance and communications
Added 45 mins ago
R&
Program Manager
Robertson & Company Ltd.
Toronto, ON
- Contract
Direct, manage and coordinate multidisciplinary teams and matrixed resources across platform roll-out, data pipeline delivery, analytics enablement, and operational readiness including…
Added 45 mins ago
GT
DevOps Engineer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $80 to $90 CAD / hour
- Contract
…applications, setting up DevOps automation, and - nice to have - Azure Data Factory and Databricks. It requires expertise in CI/CD, infrastructure as code, cloud security, networking,…
Added 45 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 45 mins ago
TT
Data and AI Lead, Development and Governance
Tundra Technical Solutions
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
Position: Data and AI Lead, Development and Governance (Senior AI & Automation Developer)
Added 59 mins ago
OH
Director, System Strategy, Planning, Design & Implementation
Ontario Health
North Bay, ON · Sault Ste. Marie, ON · Sudbury, ON · Thunder Bay, ON · Timmins, ON
- Full-time
As Director, Planning and Implementation, you will lead health system strategies that respond to regional needs and advance integrated, equitable care. Reporting to the Vice President,…
Added 59 mins ago
OH
Senior Project Manager, Program Initiatives
Ontario Health
Toronto, ON
- Full-time
A valued member of the team, the Senior Project Manager, will lead the planning, design, and implementation of complex initiatives across Cancer Screening and/or the Population Health and…
Added 59 mins ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Lead the design and delivery of data and AI solutions, including NLP, forecasting and time series, anomaly detection, and generative AI, for use cases across market data, trading, risk,…
Added 59 mins ago
TG
Senior Manager, Enterprise Risk Management
TMX Group
Toronto, ON
- $130,000 to $145,000 CAD / year
- Full-time
ERM Policy & Risk Appetite Governance: Lead the periodic review and continuous enhancement of enterprise risk appetite statements, frameworks, and ERM policies to align with evolving…
Added 59 mins ago
C1
Senior Data Engineer, Microsoft Fabric - 6 month contract-(Hybrid)
Central 1
Vancouver, BC
- $85 to $100 CAD / hour
- Contract
Central 1 is seeking a highly experienced Senior Data Engineer and Microsoft Fabric Subject Matter Expert (SME) to lead the design, implementation, and optimization of enterprise-scale data…
Added 59 mins ago
AI
Data & Analytics leader
Apptoza Inc.
Toronto, ON
- Contract
Advise BFSI clients on enterprise data strategy, analytics transformation, AI adoption, governance, modernization, and operating models.

Agropur

Customer Experience Transformation Project Manager

Longueuil, QC, Canada
St-Hubert Campus, Canada

Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.) · Full-time

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Job details

Pay: Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
Job type: Full-time
Experience: 8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Type:

Regular

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.

At Agropur, accountability means owning challenges and taking concrete action to achieve results.

Ready to make a real impact on the customer experience? At Agropur, we’re embarking on an ambitious transformation to rethink how our customers interact with us. As Customer Experience Transformation Project Manager, you’ll lead strategic initiatives where technology, data, automation, and artificial intelligence come together to create a simpler, more efficient, and more innovative customer experience.

An environment that empowers you to take action:

Recognition of years of service for vacation calculation;
Flexible group insurance plan including telemedicine services;
Employee assistance program;
Annual bonus
Opportunities to invest in yourself (career development, etc.);
Pension plan with company contributions;
Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

What you’ll be responsible for each day:

Lead the customer experience transformation by bringing the CX roadmap to life through high-impact strategic initiatives.
Manage multiple transformation projects simultaneously, from developing business cases through implementation.
Translate business needs into concrete solutions, with clear objectives, deliverables, and measurable outcomes.
Act as a key partner between business and IT teams to implement customer-facing technologies, as well as automation and artificial intelligence solutions.
Engage cross-functional teams by collaborating with IT, Customer Service, Supply Chain, Distribution, Warehousing, and external partners.
Redesign and simplify processes to improve operational efficiency and the customer experience.
Ensure end-to-end project success by managing timelines, budgets, governance, risks, and alignment with business priorities.
Drive change and adoption across teams by developing adoption strategies and facilitating workshops, training sessions, and engagement activities.
Communicate the progress and impact of the transformation clearly, transparently, and in a way that engages stakeholders.
Measure the value delivered by tracking key indicators related to adoption, customer experience, operational efficiency, and business outcomes.
Leverage data and analytics to optimize initiatives, guide decision-making, and prioritize investments.

The individual who will own this role:

Bachelor’s degree in Business Administration, Finance, Strategy, Project Management, or a related field.
8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Strong experience managing large-scale, cross-functional projects, with a strong business perspective.
Demonstrated ability to influence, engage, and align stakeholders across different levels of the organization.
Hands-on experience in change management and employee engagement within a transformation environment.
Excellent analytical, problem-solving, and communication skills, including the ability to effectively communicate with senior leadership.
Ability to navigate a complex, matrixed, multicultural, and fast-changing environment with agility.
Professional proficiency in French and English, both written and spoken, to effectively collaborate with stakeholders across the organization.

Qualifications that will set you apart:

Strong knowledge of project management, governance, and portfolio management methodologies.
Experience in continuous improvement and change management.

An environment that values engagement and encourages everyone to take initiative.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.

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More about this job

Responsibilities

Lead strategic customer experience transformation initiatives by integrating technology, data, and automation to improve operational efficiency. Manage end-to-end project lifecycles while collaborating with cross-functional teams to drive organizational change and measurable business outcomes.

Requirements

Requires a bachelor's degree and 8 to 10 years of experience in complex business or digital transformation programs. Candidates must demonstrate strong stakeholder management, analytical skills, and professional proficiency in both English and French.

Skills

Project management
Business transformation
Digital transformation
Customer experience
Change management
Strategic planning
Data analytics
Stakeholder engagement
Process redesign
Automation
Artificial intelligence
Governance
Budget management
Cross-functional collaboration
Problem-solving
Communication

Benefits

Vacation calculation based on years of service
Flexible group insurance plan
Telemedicine services
Employee assistance program
Annual bonus
Career development opportunities
Pension plan with company contributions

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Business Transformation
Digital Transformation
Customer Experience
Automation
Artificial Intelligence
Change Management
Data Analytics
Strategic Initiatives
Governance
Portfolio Management
Continuous Improvement
Stakeholder Engagement
Business Case Development
Supply Chain
Customer Service
IT Integration
Operational Efficiency
Agile
Matrix Organization

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