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Added 6 mins ago
C
Manager, Systems Development - Agentic Salesforce Delivery
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
As the Manager, Systems Development – Salesforce, you will lead teams of IT professionals and provide expert IT solution delivery advice and direction to the organization, with a focus on…
Added 6 mins ago
SS
Senior Business Development Manager - Airport & Airline Lounges (NAM)
SITA Switzerland Sarl
Canada
- Full-time
The Job holder will be a experienced and commercially driven Business Development Senior Manager to accelerate the growth of CCM's premium lounge furnishings and interior solutions business…
Added 6 mins ago
LC
Conversion Optimization Manager, Growth (Fixed Term Contract)
Lightspeed Commerce, Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
As a Conversion Optimization Manager, Growth, you’ll own the conversion rate optimization strategy for Lightspeed’s marketing websites, treating our digital experience as a product. You’ll…
Added 6 mins ago
ML
Hospitality Manager
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
The salary for this position is $65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary,…
Added 6 mins ago
TO
Registered Practical Nurse
THE ONEILL CENTRE
Cannington, ON
- Part-time
The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 6 mins ago
Program Handover Manager
Bechtel Corporation
Toronto, ON
The Program Handover Manager provides leadership and functional guidance to the program team and direct sponsorship of the Handover management activities. The role provides strategic…
Added 21 mins ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Clarington, ON · Oshawa, ON
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are…
Added 21 mins ago
G Licence Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Kingston, ON
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are…
Added 21 mins ago
Class 5 Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Winnipeg, MB
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are…
Added 21 mins ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Added 21 mins ago
Service Technician (PDL)
The Gear Centre Group
Edmonton, AB
Other assigned tasks and responsibilities as required by the Branch or Service Manager
Added 21 mins ago
SB
Retail General Manager
Staples Business
North Vancouver, BC
- Full-time
3-5 years of experience in a retail management role. Preferably as a General Manager.
Added 21 mins ago
FK
FOH Team Lead at Fresh on Danforth- Supervisor Experience Required
Fresh Kitchen + Juice Bar
Toronto, ON
- Full-time
…400;">Being a part of the Fresh team means more than just being an employee, it means becoming part of the Fresh community – a place where you can be authentically you and surround…
Added 21 mins ago
NF
Remarketing Administrator
NorthLake Financial ULC
Barrie, ON
- Full-time
Employee Assistance Program (EAP) for mental health and wellness support
Added 21 mins ago
NF
Recovery Administrator
NorthLake Financial ULC
Barrie, ON
- Full-time
Employee Assistance Program (EAP) for mental health and wellness support
Added 21 mins ago
NF
Verification Agent - Bilingual
NorthLake Financial ULC
Barrie, ON
- Full-time
Employee Assistance Program (EAP) for mental health and wellness support
Added 21 mins ago
NF
Inside Sales Representative - Bilingual
NorthLake Financial ULC
Barrie, ON
- Full-time
Employee Assistance Program (EAP) for mental health and wellness support
Added 22 mins ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
…administering HR programs, advising managers on policy and employee matters, leading workforce processes, administering the branch HRIS and working on special projects for the location and…
Added 22 mins ago
IM
MEP Project Manager
Iron Maple
NS · Nova Scotia, Canada
- Full-time
…Brennan. Together, they bring more than 120 years of construction experience to the…
Added 36 mins ago
JI
Dispatch Manager
J.D. Irving, Limited
Concord, ON
- Full-time
Midland Transport is currently seeking a Dispatch Manager for our Concord Terminal. Reporting to the Terminal Manager, the successful candidate will lead a high-performing dispatch team…
Added 36 mins ago
JI
Maintenance Manager
J.D. Irving, Limited
Toronto, ON
- Full-time
$107,887 - $153,850 (please note that this is an estimate and actual pay will vary depending on experience, qualifications, and professional certifications.)
Added 36 mins ago
GS
Senior Shelter Support Worker- Barton Tiffany Shelter
Good Shepherd Centres
Hamilton, ON
- $27.53 to $31.91 CAD / hour
- Full-time
Reporting to the Senior Program Manager, you will work with a multi-disciplinary team to maintain a safe, hospitable environment and to support residents in establishing and achieving plans…
Added 51 mins ago
OP
Senior Manager, Leadership and Awards
Ontario Provincial Police
Orillia, ON
- $110,638 to $155,942 CAD / year
- Full-time
Experience providing strategic expertise in adult education and training methodologies, including needs assessment, program design, and emerging trends.
Added 51 mins ago
NB
Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 51 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Langley (District), BC · City of Langley, BC
- Full-time
A bachelor’s degree in a related field and 6 years of relevant experience, OR a master’s degree in a related field and 4 years of relevant experience, OR an undergraduate diploma from the…

Agropur

Customer Experience Transformation Project Manager

Longueuil, QC, Canada
St-Hubert Campus, Canada

Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.) · Full-time

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Job details

Pay: Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
Job type: Full-time
Experience: 8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Type:

Regular

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.

At Agropur, accountability means owning challenges and taking concrete action to achieve results.

Ready to make a real impact on the customer experience? At Agropur, we’re embarking on an ambitious transformation to rethink how our customers interact with us. As Customer Experience Transformation Project Manager, you’ll lead strategic initiatives where technology, data, automation, and artificial intelligence come together to create a simpler, more efficient, and more innovative customer experience.

An environment that empowers you to take action:

Recognition of years of service for vacation calculation;
Flexible group insurance plan including telemedicine services;
Employee assistance program;
Annual bonus
Opportunities to invest in yourself (career development, etc.);
Pension plan with company contributions;
Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

What you’ll be responsible for each day:

Lead the customer experience transformation by bringing the CX roadmap to life through high-impact strategic initiatives.
Manage multiple transformation projects simultaneously, from developing business cases through implementation.
Translate business needs into concrete solutions, with clear objectives, deliverables, and measurable outcomes.
Act as a key partner between business and IT teams to implement customer-facing technologies, as well as automation and artificial intelligence solutions.
Engage cross-functional teams by collaborating with IT, Customer Service, Supply Chain, Distribution, Warehousing, and external partners.
Redesign and simplify processes to improve operational efficiency and the customer experience.
Ensure end-to-end project success by managing timelines, budgets, governance, risks, and alignment with business priorities.
Drive change and adoption across teams by developing adoption strategies and facilitating workshops, training sessions, and engagement activities.
Communicate the progress and impact of the transformation clearly, transparently, and in a way that engages stakeholders.
Measure the value delivered by tracking key indicators related to adoption, customer experience, operational efficiency, and business outcomes.
Leverage data and analytics to optimize initiatives, guide decision-making, and prioritize investments.

The individual who will own this role:

Bachelor’s degree in Business Administration, Finance, Strategy, Project Management, or a related field.
8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Strong experience managing large-scale, cross-functional projects, with a strong business perspective.
Demonstrated ability to influence, engage, and align stakeholders across different levels of the organization.
Hands-on experience in change management and employee engagement within a transformation environment.
Excellent analytical, problem-solving, and communication skills, including the ability to effectively communicate with senior leadership.
Ability to navigate a complex, matrixed, multicultural, and fast-changing environment with agility.
Professional proficiency in French and English, both written and spoken, to effectively collaborate with stakeholders across the organization.

Qualifications that will set you apart:

Strong knowledge of project management, governance, and portfolio management methodologies.
Experience in continuous improvement and change management.

An environment that values engagement and encourages everyone to take initiative.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.

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More about this job

Responsibilities

Lead strategic customer experience transformation initiatives by integrating technology, data, and automation to improve operational efficiency. Manage end-to-end project lifecycles while collaborating with cross-functional teams to drive organizational change and measurable business outcomes.

Requirements

Requires a bachelor's degree and 8 to 10 years of experience in complex business or digital transformation programs. Candidates must demonstrate strong stakeholder management, analytical skills, and professional proficiency in both English and French.

Skills

Project management
Business transformation
Digital transformation
Customer experience
Change management
Strategic planning
Data analytics
Stakeholder engagement
Process redesign
Automation
Artificial intelligence
Governance
Budget management
Cross-functional collaboration
Problem-solving
Communication

Benefits

Vacation calculation based on years of service
Flexible group insurance plan
Telemedicine services
Employee assistance program
Annual bonus
Career development opportunities
Pension plan with company contributions

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Business Transformation
Digital Transformation
Customer Experience
Automation
Artificial Intelligence
Change Management
Data Analytics
Strategic Initiatives
Governance
Portfolio Management
Continuous Improvement
Stakeholder Engagement
Business Case Development
Supply Chain
Customer Service
IT Integration
Operational Efficiency
Agile
Matrix Organization

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