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Added 13 mins ago
TE
Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Provide business analysis and project management support for cross-functional initiatives, including digital transformation, communications technology and employee experience projects.
Added 13 mins ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 13 mins ago
B
Manager, Dynamics 365 F&O Consulting
BDO
Vancouver, BC · Hamilton, ON · Ottawa, ON · Toronto, ON
- Full-time
BDO Canada is seeking a Manager, Dynamics 365 F&O Consulting to join our fast-paced and growing Dynamics 365 F&O consulting practice, with the ability to work from anywhere in Canada. This…
Added 13 mins ago
SC
Investment Attraction Manager
Strathcona County
Sherwood Park, AB
- Full-time
Strathcona County is seeking a Manager, Investment Attraction to lead the development and implementation of strategies that attract new commercial, industrial and greenfield investment.…
Added 28 mins ago
A
Summer Student - CRU Project Support
AltaLink
Calgary, AB
- Other
…This Summer Student – CRU Project Support will report to the Manager, Project Support CRU, and work closely with the project managers, functional teams, and management to ensure project…
Added 28 mins ago
Strategic Coordinator, Communications & Business Intelligence
City of Edmonton
AB
Reporting directly to the Branch Manager, Communications and Business Intelligence, the Strategic Coordinator plays a vital role in strategy development, issues management, and the…
Added 43 mins ago
GT
Technology Delivery Manager
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable…
Added 43 mins ago
HR
Registered Respiratory Therapist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…volunteers. Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and…
Added 43 mins ago
RB
Client Advisor
Royal Bank of Canada
Carman, MB
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 43 mins ago
R
Client Advisor
RBC
Quebec, QC
- Part-time
…environment, you can build a great career with us as a future Account Manager/Banking…
Added 43 mins ago
P
Administrative Assistant
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Reporting to the Admin Services Manager, the Admin Assistant actively supports the day-to-day business activities of stakeholders in a fast-paced, multitasking environment, often working…
Added 43 mins ago
P
Senior Marketing Manager
PwC
Toronto, ON
- Full-time
Working knowledge of digital marketing platforms, CRM and marketing automation tools; experience using AI-enabled tools responsibly is an asset
Added 43 mins ago
P
Marketing Senior Associate
PwC
Toronto, ON
- Full-time
Working knowledge of digital marketing platforms, CRM and marketing automation tools; experience using AI-enabled tools responsibly is an asset
Added 43 mins ago
IG
Sr. Product Manager
Insight Global
Toronto, ON
- $100,000 to $140,000 CAD / year
- Full-time
Insight Global is seeking a Senior Product Manager-level for a top banking client. This role focuses on owning and adjusting an existing product roadmap (and eventually creating new…
Added 43 mins ago
P
Customer Service Manager
PolicyAdvisor
Oakville, ON
- $60,000 to $70,000 CAD / year
- Full-time
…transforming the way Canadians buy insurance. We’ve built a brand-new digital insurance platform that offers a simple, intuitive alternative to the archaic, offline distribution model used…
Added 43 mins ago
R&
Program Manager
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Program Manager to join our client in support of an existing vacancy.
Added 58 mins ago
P
Country HR Manager - Canada
Prysmian
Vaughan, ON · Quebec, QC
- Full-time
…millions of lives every day. You’ll help support the energy and digital infrastructure that keeps communities, businesses, and industries moving…
Added 58 mins ago
PV
Senior Manager - CRM & Lifecycle Marketing
Pet Valu
Markham, ON
- Full-time
Experience building and managing automated customer journeys across email, SMS, mobile, app, push notification, and/or digital channels.
Added 58 mins ago
Creator Manager
SALT XC
Toronto, ON
3–5 years of experience in influencer marketing, creator marketing, or digital/social campaign management.
Added 58 mins ago
UO
Communications Coordinator
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Experience coordinating communications projects across print and digital platforms.
Added 58 mins ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
8+ years of experience in data, AI/ML, or software engineering, including 3+ years leading technical teams or managing managers.
Added 58 mins ago
TG
Senior Manager, Enterprise Risk Management
TMX Group
Toronto, ON
- $130,000 to $145,000 CAD / year
- Full-time
Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while…
Added 58 mins ago
T
Manager, Creative Practice
TD
Toronto, ON
- Full-time
Knowledge and experience with all digital platforms including, mobile, video, social and display.
Added 58 mins ago
Security Manager
PACT
ON · Mississauga, Ontario
…Terminals 1 and 3, and the creation of a world-class passenger…
Added 58 mins ago
B
Senior Resource Manager
BIMM
Toronto, ON
- Full-time
…creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We’ve helped our clients implement fully integrated CRM customer…

Agropur

Customer Experience Transformation Project Manager

Longueuil, QC, Canada
St-Hubert Campus, Canada

Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.) · Full-time

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Job details

Pay: Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
Job type: Full-time
Experience: 8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Type:

Regular

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.

At Agropur, accountability means owning challenges and taking concrete action to achieve results.

Ready to make a real impact on the customer experience? At Agropur, we’re embarking on an ambitious transformation to rethink how our customers interact with us. As Customer Experience Transformation Project Manager, you’ll lead strategic initiatives where technology, data, automation, and artificial intelligence come together to create a simpler, more efficient, and more innovative customer experience.

An environment that empowers you to take action:

Recognition of years of service for vacation calculation;
Flexible group insurance plan including telemedicine services;
Employee assistance program;
Annual bonus
Opportunities to invest in yourself (career development, etc.);
Pension plan with company contributions;
Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

What you’ll be responsible for each day:

Lead the customer experience transformation by bringing the CX roadmap to life through high-impact strategic initiatives.
Manage multiple transformation projects simultaneously, from developing business cases through implementation.
Translate business needs into concrete solutions, with clear objectives, deliverables, and measurable outcomes.
Act as a key partner between business and IT teams to implement customer-facing technologies, as well as automation and artificial intelligence solutions.
Engage cross-functional teams by collaborating with IT, Customer Service, Supply Chain, Distribution, Warehousing, and external partners.
Redesign and simplify processes to improve operational efficiency and the customer experience.
Ensure end-to-end project success by managing timelines, budgets, governance, risks, and alignment with business priorities.
Drive change and adoption across teams by developing adoption strategies and facilitating workshops, training sessions, and engagement activities.
Communicate the progress and impact of the transformation clearly, transparently, and in a way that engages stakeholders.
Measure the value delivered by tracking key indicators related to adoption, customer experience, operational efficiency, and business outcomes.
Leverage data and analytics to optimize initiatives, guide decision-making, and prioritize investments.

The individual who will own this role:

Bachelor’s degree in Business Administration, Finance, Strategy, Project Management, or a related field.
8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Strong experience managing large-scale, cross-functional projects, with a strong business perspective.
Demonstrated ability to influence, engage, and align stakeholders across different levels of the organization.
Hands-on experience in change management and employee engagement within a transformation environment.
Excellent analytical, problem-solving, and communication skills, including the ability to effectively communicate with senior leadership.
Ability to navigate a complex, matrixed, multicultural, and fast-changing environment with agility.
Professional proficiency in French and English, both written and spoken, to effectively collaborate with stakeholders across the organization.

Qualifications that will set you apart:

Strong knowledge of project management, governance, and portfolio management methodologies.
Experience in continuous improvement and change management.

An environment that values engagement and encourages everyone to take initiative.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.

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More about this job

Responsibilities

Lead strategic customer experience transformation initiatives by integrating technology, data, and automation to improve operational efficiency. Manage end-to-end project lifecycles while collaborating with cross-functional teams to drive organizational change and measurable business outcomes.

Requirements

Requires a bachelor's degree and 8 to 10 years of experience in complex business or digital transformation programs. Candidates must demonstrate strong stakeholder management, analytical skills, and professional proficiency in both English and French.

Skills

Project management
Business transformation
Digital transformation
Customer experience
Change management
Strategic planning
Data analytics
Stakeholder engagement
Process redesign
Automation
Artificial intelligence
Governance
Budget management
Cross-functional collaboration
Problem-solving
Communication

Benefits

Vacation calculation based on years of service
Flexible group insurance plan
Telemedicine services
Employee assistance program
Annual bonus
Career development opportunities
Pension plan with company contributions

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Business Transformation
Digital Transformation
Customer Experience
Automation
Artificial Intelligence
Change Management
Data Analytics
Strategic Initiatives
Governance
Portfolio Management
Continuous Improvement
Stakeholder Engagement
Business Case Development
Supply Chain
Customer Service
IT Integration
Operational Efficiency
Agile
Matrix Organization

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