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Added 15 mins ago
WF
Divisional Controller
West Fraser
Manning, AB
- Full-time
…solving, and other items as assigned. Reporting to the Mill Manager, the Controller is a key part of mill management providing analytical support for all financial…
Added 15 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
North Vancouver, BC
- $25.82 CAD / hour
- Other
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 15 mins ago
T
Senior Customer Marketing Manager
Trulioo
Remote, Canada
- Full-time
- Remote
…location and will be discussed further during the interview…
Added 15 mins ago
T
Senior Demand Generation Manager
Trulioo
Remote, Canada
- Full-time
- Remote
…location and will be discussed further during the interview…
Added 15 mins ago
D
Principal Software Engineer, Docker Hardened Images
Docker
Remote, Canada
- Full-time
- Remote
Deep expertise in the container and Kubernetes ecosystem: you have strong, grounded opinions about cert-manager, kyverno, grafana, istio, and similar projects, and you can reason about…
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
Kingston, ON · Gore Road, Kingston, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 29 mins ago
AC
Senior Manager Global Internal Audit and Internal Controls
Alimentation Couche-Tard
Laval, QC
- Internship
…writing, executive presentations, training, and influencing global process owners and senior leaders.Strategic, agile, and self-directed leader with strong organizational skills, sound…
Added 29 mins ago
FH
Community Health Nurse - Licensed Practical Nurse, New Westminster
Fraser Health Authority
New Westminster, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…with the client and family; develops and supports a transition process for achieving client care goals across the care continuum including discharge and/or transfer to other services, as…
Added 29 mins ago
TS
Customer Service Representative
Total Sanitation Services
Sarnia, ON
- Full-time
This is an in-office position, working closely under the General Manager’s supervision. If you like having your fingers in a lot of pies to make sure our customers are getting excellent…
Added 29 mins ago
A
Business Analytics Specialist, Temporary
Aviso
Toronto, ON
- Temporary
…work with you to meet your needs in all stages of the hiring…
Added 29 mins ago
SI
Lead Product Manager, User Acquisition (scribd.com)
Scribd, Inc.
Toronto, ON
- Full-time
We are seeking a Lead Product Manager to join our Growth product team owning how we acquire new users. While Performance Marketing, SEO, Partnerships, and Brand run our acquisition channels…
Added 29 mins ago
AI
Intermediate Data Support Analyst
AGF Investments
Toronto, ON
- Full-time
…learning, initiative and identification of opportunities for system/process improvements. The individual will work with the Manager, Investment Operations, Data Support to support business…
Added 29 mins ago
SM
Manager Granting
St. Michael's Hospital
Toronto, ON
- Full-time
The Manager, Granting is a senior individual contributor role responsible for translating SMPF ’s granting strategy into operational action through portfolio management, hospital…
Added 29 mins ago
RH
Senior Payroll Specialist
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $45 to $50 CAD / hour
- Contract
Process end-to-end payroll for Canadian and U.S. employees.
Added 29 mins ago
T
Tangerine Growth Advisor - Tangerine
Tangerine
Toronto, ON
- Full-time
Escalate fraudulent activities, unusual occurrences, and issues/deficiencies/trends to your direct supervisor and/or Manager and/or escalation protocols.
Added 29 mins ago
CG
Global Employee Relations Advisor
Calian Group
Canada
- Full-time
Calian is seeking a Global Employee Relations Advisor to join our Human Resources team. Reporting to the Manager, Employee Relations, this position plays a key role in supporting a…
Added 29 mins ago
TS
Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
Added 29 mins ago
WI
HSE Site Representative
WSP in Canada
NT · Northwest Territories, Canada
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 29 mins ago
T
Senior Manager, Business Banking Deposits Product Management - Tangerine
Tangerine
Toronto, ON
- Full-time
The Senior Manager, Small Business Deposit Products is accountable for supporting the execution of Tangerine’s Small Business deposits strategy and product roadmap. The role will help…
Added 29 mins ago
TS
Commercial Card Associate Product Manager
TD Securities
Toronto, ON
- Full-time
The Commercial Card Associate Product Manager supports the development, delivery, and ongoing management of Commercial Card products and capabilities. Working under the direction of more…
Added 29 mins ago
N
Product Manager
Newforma
Montreal, QC
- Full-time
Are you passionate about shaping impactful digital products? As a Product Manager, you'll have the opportunity to drive the development of our offerings, ensuring they enhance the daily…
Added 29 mins ago
FH
Substance Use Clinician, Indigenous Health - Bachelors
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Other
…training to clients, families and caregivers. Participates in process improvement activities, follows clinical, and customer best practices. May be required to work at more than one…
Added 29 mins ago
ME
Chief Executive Officer
MNP Executive Search & Professional Recruitment
Hay River, NT
- Full-time
…to ensure a fair, confidential, and consistent recruitment…
Added 29 mins ago
ME
Chief Financial Officer
MNP Executive Search & Professional Recruitment
Hay River, NT
- Full-time
…to ensure a fair, confidential, and consistent recruitment…
Added 29 mins ago
SJ
Addiction Service Worker Withdrawal Management Glendale
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Reporting to the Manager of Withdrawal Management Services, the incumbent admits persons experiencing problems from alcohol and/or drug use to the service; monitors clients withdrawal…

Agropur

Customer Experience Transformation Project Manager

Longueuil, QC, Canada
St-Hubert Campus, Canada

Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.) · Full-time

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Job details

Pay: Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
Job type: Full-time
Experience: 8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Type:

Regular

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.

At Agropur, accountability means owning challenges and taking concrete action to achieve results.

Ready to make a real impact on the customer experience? At Agropur, we’re embarking on an ambitious transformation to rethink how our customers interact with us. As Customer Experience Transformation Project Manager, you’ll lead strategic initiatives where technology, data, automation, and artificial intelligence come together to create a simpler, more efficient, and more innovative customer experience.

An environment that empowers you to take action:

Recognition of years of service for vacation calculation;
Flexible group insurance plan including telemedicine services;
Employee assistance program;
Annual bonus
Opportunities to invest in yourself (career development, etc.);
Pension plan with company contributions;
Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

What you’ll be responsible for each day:

Lead the customer experience transformation by bringing the CX roadmap to life through high-impact strategic initiatives.
Manage multiple transformation projects simultaneously, from developing business cases through implementation.
Translate business needs into concrete solutions, with clear objectives, deliverables, and measurable outcomes.
Act as a key partner between business and IT teams to implement customer-facing technologies, as well as automation and artificial intelligence solutions.
Engage cross-functional teams by collaborating with IT, Customer Service, Supply Chain, Distribution, Warehousing, and external partners.
Redesign and simplify processes to improve operational efficiency and the customer experience.
Ensure end-to-end project success by managing timelines, budgets, governance, risks, and alignment with business priorities.
Drive change and adoption across teams by developing adoption strategies and facilitating workshops, training sessions, and engagement activities.
Communicate the progress and impact of the transformation clearly, transparently, and in a way that engages stakeholders.
Measure the value delivered by tracking key indicators related to adoption, customer experience, operational efficiency, and business outcomes.
Leverage data and analytics to optimize initiatives, guide decision-making, and prioritize investments.

The individual who will own this role:

Bachelor’s degree in Business Administration, Finance, Strategy, Project Management, or a related field.
8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Strong experience managing large-scale, cross-functional projects, with a strong business perspective.
Demonstrated ability to influence, engage, and align stakeholders across different levels of the organization.
Hands-on experience in change management and employee engagement within a transformation environment.
Excellent analytical, problem-solving, and communication skills, including the ability to effectively communicate with senior leadership.
Ability to navigate a complex, matrixed, multicultural, and fast-changing environment with agility.
Professional proficiency in French and English, both written and spoken, to effectively collaborate with stakeholders across the organization.

Qualifications that will set you apart:

Strong knowledge of project management, governance, and portfolio management methodologies.
Experience in continuous improvement and change management.

An environment that values engagement and encourages everyone to take initiative.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.

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More about this job

Responsibilities

Lead strategic customer experience transformation initiatives by integrating technology, data, and automation to improve operational efficiency. Manage end-to-end project lifecycles while collaborating with cross-functional teams to drive organizational change and measurable business outcomes.

Requirements

Requires a bachelor's degree and 8 to 10 years of experience in complex business or digital transformation programs. Candidates must demonstrate strong stakeholder management, analytical skills, and professional proficiency in both English and French.

Skills

Project management
Business transformation
Digital transformation
Customer experience
Change management
Strategic planning
Data analytics
Stakeholder engagement
Process redesign
Automation
Artificial intelligence
Governance
Budget management
Cross-functional collaboration
Problem-solving
Communication

Benefits

Vacation calculation based on years of service
Flexible group insurance plan
Telemedicine services
Employee assistance program
Annual bonus
Career development opportunities
Pension plan with company contributions

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Business Transformation
Digital Transformation
Customer Experience
Automation
Artificial Intelligence
Change Management
Data Analytics
Strategic Initiatives
Governance
Portfolio Management
Continuous Improvement
Stakeholder Engagement
Business Case Development
Supply Chain
Customer Service
IT Integration
Operational Efficiency
Agile
Matrix Organization

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