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Added 1 min ago
JI
Maintenance Manager
J.D. Irving, Limited
Toronto, ON
- Full-time
Opportunities to take part in job-related training and development
Added 1 min ago
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Staff Software Engineer, AI
Maple
Toronto, ON
- Full-time
This is a hands-on, senior individual contributor role for an engineer who has spent the last few years actively building AI into real products - not just experimenting with models or…
Added 1 min ago
Senior Manager, Business Banking Deposits Product Management - Tangerine
Scotiabank
Toronto, ON
The Senior Manager, Small Business Deposit Products is accountable for supporting the execution of Tangerine’s Small Business deposits strategy and product roadmap. The role will help…
Added 1 min ago
Manager, Financial Planning & Analysis - Finance
Scotiabank
Toronto, ON
The Manager, Financial Planning & Analysis supports the strategic direction, leadership and oversight for finance matters for Global Wealth Management (GWM) and Scotia Global Asset…
Added 1 min ago
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Portfolio Real Estate Strategy Manager
BGIS
Montreal, QC
- Full-time
The Portfolio Real Estate Strategy Manager will primarily act as a subject matter expert in the areas of development and re-development and maximizing value from real assets. The role will…
Added 16 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Langley (District), BC · City of Langley, BC
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 31 mins ago
7
Senior Brand Designer (8 month Contract)
7shifts
Remote, Canada
- $95,200 to $142,800 CAD / year
- Full-time
- Remote
As a Senior Brand Designer at 7shifts, you'll turn our brand into design that resonates with restaurant operators, across web, campaigns, and everything in between. You'll work closely with…
Added 31 mins ago
Senior Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Sr. Customer Success Manager to help shape the future of the program. The Sr. Customer Success Manager drives…
Added 46 mins ago
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Project Leader
PTAG
Douglas, ON
- Contract
Reporting to the Project Manager within the Decommissioning division, in this role you will:
Added 46 mins ago
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Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
…company thanks to a number of significant training and personal development…
Added 46 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 46 mins ago
LC
Sr. Manager, Quality Assurance – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are essential to the trust Canadians place in Loblaw Control Brands. The Senior Manager, Quality Assurance – Strategic Initiatives turns complex, business-critical…
Added 46 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 46 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 46 mins ago
Senior Manager, Financial Reporting
Clutch Technologies Inc.
Toronto, ON
Clutch is looking for a Senior Manager, Financial Reporting to step in as a critical leader on our finance team. Reporting directly to the Corporate Controller, you will architect the…
Added 46 mins ago
Executive Housekeeper
Wickaninnish Inn
Tofino, BC
Do you like to inspire and motivate? Are you looking for an opportunity for personal and professional development in an environment that supports you to be the best version of yourself?
Added 46 mins ago
Senior Application Engineer
Eclipse Automation
Cambridge, ON
Job Title: Account Manager - Applications Engineer
Added 46 mins ago
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Branch Manager III
TD
Regina, SK
- Full-time
Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter…
Added 46 mins ago
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Executive Assistant
Enwave
Toronto, ON
- Full-time
Reporting to the Manager, Employee Engagement & Experience, you’ll provide high-level administrative support to designated Leadership Team members.
Added 46 mins ago
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Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 46 mins ago
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SENIOR ACCOUNT MANAGER, TECHNOLOGY INDUSTRY-2 - Greater Toronto Area
BDC
Markham, ON
- Full-time
Opportunities for learning, training and development, and much more...
Added 1 hour ago
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HR Manager
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
The HR Manager supports the Human Resources function supporting the local business needs and leadership while managing day-to-day Human Resource services. Coordinates best practices in…
Added 1 hour ago
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Senior Methodology and Content Manager
Caseware
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
As Senior Methodology and Content Manager, you will own the methodology and content for assigned North American assurance and reporting solutions, develop it in house or procure it from…
Added 1 hour ago
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Manager, Global Business Systems (Service Delivery)
The Redpath Group
Vaughan, ON
- Full-time
The role of the Manager, Global Business Systems, Service Delivery is to lead, guide, and manage a team of Global IT PMO Project Leads and IT Business Analysts. The Manager, Global Business…
Added 1 hour ago
TO
Manager, Roads and Stormwater Operations Maintenance
Town of Caledon
Bolton, ON
- Full-time
As the Manager, Roads and Stormwater Operations/Maintenance, you will perform the following duties, including but not limited to:

Agropur

Customer Experience Transformation Project Manager

Longueuil, QC, Canada
St-Hubert Campus, Canada

Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.) · Full-time

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Job details

Pay: Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
Job type: Full-time
Experience: 8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Type:

Regular

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.

At Agropur, accountability means owning challenges and taking concrete action to achieve results.

Ready to make a real impact on the customer experience? At Agropur, we’re embarking on an ambitious transformation to rethink how our customers interact with us. As Customer Experience Transformation Project Manager, you’ll lead strategic initiatives where technology, data, automation, and artificial intelligence come together to create a simpler, more efficient, and more innovative customer experience.

An environment that empowers you to take action:

Recognition of years of service for vacation calculation;
Flexible group insurance plan including telemedicine services;
Employee assistance program;
Annual bonus
Opportunities to invest in yourself (career development, etc.);
Pension plan with company contributions;
Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

What you’ll be responsible for each day:

Lead the customer experience transformation by bringing the CX roadmap to life through high-impact strategic initiatives.
Manage multiple transformation projects simultaneously, from developing business cases through implementation.
Translate business needs into concrete solutions, with clear objectives, deliverables, and measurable outcomes.
Act as a key partner between business and IT teams to implement customer-facing technologies, as well as automation and artificial intelligence solutions.
Engage cross-functional teams by collaborating with IT, Customer Service, Supply Chain, Distribution, Warehousing, and external partners.
Redesign and simplify processes to improve operational efficiency and the customer experience.
Ensure end-to-end project success by managing timelines, budgets, governance, risks, and alignment with business priorities.
Drive change and adoption across teams by developing adoption strategies and facilitating workshops, training sessions, and engagement activities.
Communicate the progress and impact of the transformation clearly, transparently, and in a way that engages stakeholders.
Measure the value delivered by tracking key indicators related to adoption, customer experience, operational efficiency, and business outcomes.
Leverage data and analytics to optimize initiatives, guide decision-making, and prioritize investments.

The individual who will own this role:

Bachelor’s degree in Business Administration, Finance, Strategy, Project Management, or a related field.
8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
Strong experience managing large-scale, cross-functional projects, with a strong business perspective.
Demonstrated ability to influence, engage, and align stakeholders across different levels of the organization.
Hands-on experience in change management and employee engagement within a transformation environment.
Excellent analytical, problem-solving, and communication skills, including the ability to effectively communicate with senior leadership.
Ability to navigate a complex, matrixed, multicultural, and fast-changing environment with agility.
Professional proficiency in French and English, both written and spoken, to effectively collaborate with stakeholders across the organization.

Qualifications that will set you apart:

Strong knowledge of project management, governance, and portfolio management methodologies.
Experience in continuous improvement and change management.

An environment that values engagement and encourages everyone to take initiative.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.

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More about this job

Responsibilities

Lead strategic customer experience transformation initiatives by integrating technology, data, and automation to improve operational efficiency. Manage end-to-end project lifecycles while collaborating with cross-functional teams to drive organizational change and measurable business outcomes.

Requirements

Requires a bachelor's degree and 8 to 10 years of experience in complex business or digital transformation programs. Candidates must demonstrate strong stakeholder management, analytical skills, and professional proficiency in both English and French.

Skills

Project management
Business transformation
Digital transformation
Customer experience
Change management
Strategic planning
Data analytics
Stakeholder engagement
Process redesign
Automation
Artificial intelligence
Governance
Budget management
Cross-functional collaboration
Problem-solving
Communication

Benefits

Vacation calculation based on years of service
Flexible group insurance plan
Telemedicine services
Employee assistance program
Annual bonus
Career development opportunities
Pension plan with company contributions

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Business Transformation
Digital Transformation
Customer Experience
Automation
Artificial Intelligence
Change Management
Data Analytics
Strategic Initiatives
Governance
Portfolio Management
Continuous Improvement
Stakeholder Engagement
Business Case Development
Supply Chain
Customer Service
IT Integration
Operational Efficiency
Agile
Matrix Organization

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