Disability Management Consultant

About the Job

AGS is hiring a Disability Management Consultant! Join a progressive company with a passionate, forward-thinking Team that fosters wellbeing for employees as well as claimants. In this role, you will manage complex disability cases in a pro-active manner with the goal of returning claimants to an optimal level of function, supporting early and safe return to work. In this position, you will:

• Manage absences to include Short Term/Weekly Indemnity/Salary Continuance for a variety of customers across Canada. Other claim types could include attendance management, stay at work, accommodation, and workers compensation.
• Coordinate RTW with the claimant, as well as consider medical accommodations, in order to achieve favourable outcomes.
• Develop, implement and monitor the progress of claimants, based on industry best practices.
• Liaise with medical treatment providers, employers, insurers and other organizations as needed to support claimants through the process of returning to work.
• Maintain a manageable caseload of files from the Employer Department that will allow for ongoing understanding of the customer needs and AGS internal processes while also providing front line services in accordance with professional credentials, training and experience requirements.
• Prepare communications for employees and employers for whom RTW and DM services are being provided, as prescribed by Operating Guidelines and/or service agreement with employer and or as directed by Manager/Team Lead.
• Maintain up to date case management notes within online file management system.
• Maintain relationships with customers and address questions/inquiries in a timely manner.
• Follow established policies and procedures of AGS and service standards outlined by customers.
• Understand legislation, policies and procedures as well as collective agreements, as required.
• Uphold professional designations while also providing exemplary services to AGS customers.
• Bilingualism is an asset.

Who We Are

AGS Rehab Solutions Inc. is a recognized leader in the provision of disability management, assessment and vocational solutions, headquartered in Mississauga, Ontario and providing services nationally. We believe that all employees contribute directly to the growth and success of AGS. We are committed to our employees’ individual growth and development. We seek to create a collegial workplace that is supportive, rewarding and enjoyable.

What We Stand For

Core values are AGS’ guiding principles because they form a solid core of who we are, what we believe, and who you are and want to be going forward.

Quality and Excellence: a commitment to being the best and/or delivering the best.

Customer Centric: deliver customer service that provides a positive experience, is in line with an understanding customer’s needs and desire to win their loyalty.

Accessible and Supportive: safe environment that creates support for learning

Respect and Integrity: honesty and transparency in thought, communication, and action

Who You Are

You are a dedicated, client-focused professional with a minimum of two years’ relevant experience and a strong understanding of applicable insurance legislation, policies, and regulatory guidelines. You take pride in delivering high-quality services and reports accurately, efficiently, and within established timelines.

You bring exceptional communication, organizational, and time-management skills, along with sound judgment, strong analytical abilities, and a solutions-oriented mindset. Professional designations such as CDMP or CVRP are considered an asset.

You thrive in a fast-paced, collaborative environment where teamwork, adaptability, and innovation are valued. With a keen eye for detail and a commitment to service excellence, you confidently manage competing priorities while consistently delivering results.

Above all, you are passionate about making a meaningful difference and eager to contribute to a growing organization that values its people, clients, and professional excellence.

Work Arrangement

This is a primarily remote position, with occasional in-office meetings.

Diversity & Inclusion

AGS is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome and encourage applications from people with disabilities.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ready to make a difference? Come grow with AGS Rehab Solutions!