Parts Advisor, Neepawa
- Neepawa, MB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Neepawa, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist with inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.
Key Responsibilities
Customer & Service Support
Qualifications
At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.
Ready to join a growing team in the heart of Manitoba agriculture?
Apply today and help us deliver exceptional service to our valued customers in Neepawa and surrounding communities.
Key Responsibilities
Customer & Service Support
- Provide outstanding customer service in person, by phone, and via email
- Support service technicians and the service team with parts-related needs
- Address inquiries, check availability, and process orders accurately
- Receive and inspect incoming parts shipments
- Accurately manage outbound shipments to customers and other branches
- Handle returns in accordance with company policies
- Work closely with the parts team to ensure smooth daily operations
- Assist other branches when coverage is needed
- Contribute to a cooperative and team-driven work culture
- Work toward achieving and exceeding parts sales goals
- Recommend and upsell relevant parts and promotions to customers
- Track sales performance and report progress to the Parts Manager
- Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts
- Stay informed on new products and technologies
- Share knowledge with the team to support a learning environment
- Monitor inventory levels and help optimize stock availability
- Perform cycle counts and assist in minimizing stock discrepancies
- Recommend stocking of high-demand items
- Maximize supplier discounts through effective order timing
Qualifications
- High school diploma or equivalent (post-secondary education an asset)
- Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred
- Strong communication and organizational skills
- Demonstrated ability to meet sales goals
- Technical knowledge of machinery/parts or willingness to learn
- Ability to work independently and collaboratively
- Willingness to travel between branches if required
- Must be able to lift and move parts weighing 50+ lbs
- Standing for extended periods and working in warehouse settings
- Overtime may be required during peak periods
At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.
Ready to join a growing team in the heart of Manitoba agriculture?
Apply today and help us deliver exceptional service to our valued customers in Neepawa and surrounding communities.
More about this job
Responsibilities
Provide customer and service-team support by answering parts inquiries, checking availability, processing orders, and handling shipments and returns. Manage inventory, work toward sales goals, develop machinery and parts knowledge, and collaborate with the parts team and other branches.
Requirements
A high school diploma or equivalent is required, while post-secondary education is an asset; experience in a parts department or customer service role is sought, preferably in agriculture or heavy machinery. Candidates should have strong communication and organizational skills, be able to meet sales goals, work independently and collaboratively, travel between branches if needed, and handle physical warehouse duties including lifting parts weighing over 50 pounds.
Skills
- Customer Service
- Parts Sales
- Inventory Management
- Shipping And Receiving
- Order Processing
- Sales Target Achievement
- Upselling
- Product Knowledge
- Machinery Parts Knowledge
- Communication
- Organization
- Teamwork
- Cycle Counting
- Supplier Discount Management
- Returns Processing
Visa sponsorship
Not detected in the job text
Categories
- Agriculture
- Sales
- Customer Service & Support
- Logistics
- Retail
Keywords
- AGCO
- CLAAS
- Agricultural Machinery
- Heavy Machinery
- Parts Department
- Parts Sales
- Customer Service
- Service Technician Support
- Inventory Management
- Cycle Counts
- Stock Availability
- Shipping And Receiving
- Order Processing
- Returns
- Sales Targets
- Upselling
- Supplier Discounts
- Product Knowledge
- Third-Party Machinery
- Warehouse Operations
- Branch Support