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AgWest Ltd.

Service Advisor (Elie)

Elie, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 2 years of experience in logistics or service coordination.
Posting language: English
Posted: Oct 8, 2026

Original job description

AgWest is currently seeking a detail-oriented and customer-focused Service Advisor to join our team in Elie. In this pivotal role, you will be responsible for coordinating service requests, scheduling technicians, managing work orders, and ensuring all service activities meet customer expectations. You’ll act as a key liaison between customers, technicians, and internal departments to ensure the smooth and efficient delivery of service operations.

Key Responsibilities

Respond to service inquiries from customers and internal staff via phone, email, text, and walk-ins.
Open and manage work orders with complete and accurate documentation.
Schedule service jobs, aligning technician availability with job urgency and requirements.
Coordinate parts orders to ensure timely job completion.
Communicate job details and customer expectations clearly to technicians.
Monitor job progress, provide updates to customers, and ensure satisfaction upon completion.
Prepare accurate quotes for service work, including labor and parts costs.
Review and finalize service invoices with attention to accuracy.
Recommend additional services based on machine usage and age.
Collaborate with the parts and sales teams to support cross-functional service delivery.
Promote service packages and maintenance plans to customers.
Support warranty administration and assist with claim processing.
Perform other duties as assigned.

Qualifications

High school diploma or equivalent (technical education is an asset).
Proven experience as a Service Advisor in the agriculture or heavy equipment industry.
Minimum 2 years of experience in logistics or service coordination.

Skills & Competencies

Excellent verbal and written communication skills.
Strong customer service mindset with a solutions-focused approach.
Highly organized and capable of managing multiple tasks efficiently.
Familiarity with agricultural machinery and service operations.
Proficient with service management software and general computer applications.

Working Conditions

Office and workshop environment.
Occasional standing, bending, and lifting may be required.
Some travel may be necessary.
Overtime as needed during peak seasons.

Ready to join a growing team in the heart of Manitoba agriculture?

Apply today and help us deliver exceptional service to our valued customers in Elie and surrounding communities.

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More about this job

Responsibilities

Coordinate customer service requests, technician schedules, work orders, parts, quotes, and invoices to support timely and accurate service delivery. Communicate with customers and internal teams, monitor job progress, promote maintenance services, and assist with warranty claims.

Requirements

A high school diploma or equivalent is required, with technical education considered an asset. Candidates should have proven Service Advisor experience in agriculture or heavy equipment and at least two years of logistics or service coordination experience, along with strong communication, organization, customer service, and computer skills.

Skills

Customer Service
Service Coordination
Work Order Management
Technician Scheduling
Logistics Coordination
Parts Coordination
Customer Communication
Quote Preparation
Invoice Review
Agricultural Machinery Familiarity
Service Management Software
Organization
Written Communication
Verbal Communication
Warranty Administration
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Agriculture
Heavy Equipment
Agricultural Machinery
Service Operations
Service Coordination
Logistics
Work Orders
Technician Scheduling
Parts Orders
Customer Service
Service Management Software
Quotes
Labor Costs
Parts Costs
Service Invoices
Maintenance Plans
Service Packages
Warranty Administration
Claim Processing

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