Service Advisor (Yorkton)
- Yorkton, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1–3 years of experience in customer service, administration, scheduling, parts, service coordination, or a related role.
- Posting language
- English
- Posted
Original job description
AgWest Ltd. is looking for a highly organized and detail-oriented Service Advisor to join our Yorkton team.
This role combines Service Advisor, administrative, warranty, and parts support responsibilities, providing support to both the Yorkton and Weyburn locations. The successful candidate will help keep work orders, warranty claims, invoicing, documentation, and Parts requirements moving efficiently while providing backup coverage for both Parts departments.
Key Responsibilities
Service Advisor & Customer Support
At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.
This role combines Service Advisor, administrative, warranty, and parts support responsibilities, providing support to both the Yorkton and Weyburn locations. The successful candidate will help keep work orders, warranty claims, invoicing, documentation, and Parts requirements moving efficiently while providing backup coverage for both Parts departments.
Key Responsibilities
Service Advisor & Customer Support
- Respond to customer and internal service inquiries by phone, email, text, and in person.
- Open and maintain work orders, ensuring accurate customer, unit, complaint, and job information.
- Schedule technicians and coordinate job priorities and requirements.
- Prepare service quotes and communicate job status, expectations, and updates.
- Coordinate parts requirements and communicate availability to technicians.
- Review completed work, address customer concerns, and ensure work orders are closed accurately and promptly.
- Support productivity and established Service KPIs.
- Participate in a rotating on-call schedule, as required.
- Maintain accurate records, logbooks, time entries, and required documentation.
- Coordinate traffic, loaner, and related paperwork.
- Work collaboratively with Service, Parts, Sales, and other departments.
- Process and submit approved OEM warranty claims and follow up on pending or rejected claims.
- Track warranty documentation and coordinate warranty parts returns.
- Enter and process POs, invoices, credits, and approved credit-card expenses.
- Follow up on missing documentation, receipts, invoices, and other administrative items.
- Complete work-order corrections, document uploads, filing, and general administrative tasks.
- Assist with PSP administration, till/deposit paperwork, and Yorkton bank runs.
- Coordinate required administrative paperwork for Weyburn.
- Provide general support for Parts requirements in Yorkton and Weyburn.
- Assist with parts identification, availability, and coordination for upcoming jobs.
- Provide backup coverage for both Parts departments during vacation, illness, or other absences.
- Assist with routine Parts department duties within the scope of training provided.
- Maintain accurate records, logbooks, time entries, and required documentation.
- Coordinate traffic, loaner, and related paperwork.
- Work collaboratively with Service, Parts, Sales, and other departments.
- Perform other duties as assigned.
- 1–3 years of experience in customer service, administration, scheduling, parts, service coordination, or a related role.
- Agricultural, automotive, heavy equipment, or dealership experience is an asset.
- Experience with work orders, warranty claims, invoicing, or Parts is an asset.
- Strong computer skills and familiarity with Microsoft Office.
- Ability to learn new systems and processes quickly.
- Highly organized and detail-oriented.
- Strong customer service and communication skills.
- Excellent follow-through and ability to manage multiple priorities.
- Strong data entry and documentation skills.
- Comfortable working with invoices, POs, expenses, and other financial information.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a willingness to learn.
- Full-time, office-based position in Yorkton, SK, supporting Yorkton and Weyburn.
- Regular interaction with customers, technicians, Parts employees, and internal teams.
- Extended periods of computer and office work.
- Minimal travel between Yorkton and Weyburn may be required.
- Occasional bank runs and local errands.
- Overtime may be required during busy periods.
- Rotating on-call participation, as required.
- Opportunity to lead and grow a skilled service team
- Supportive and collaborative work environment
- Career development and advancement opportunities
- Be part of an organization committed to customer service and operational excellence
At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.
More about this job
Responsibilities
Coordinate customer and internal service requests, work orders, technician schedules, quotes, job updates, and parts requirements for the Yorkton and Weyburn locations. Process warranty claims and administrative transactions, maintain accurate records, and provide backup support to both Parts departments.
Requirements
Candidates should have 1–3 years of experience in customer service, administration, scheduling, parts, service coordination, or a related role, along with strong computer skills and familiarity with Microsoft Office. Agricultural, automotive, heavy equipment, dealership, work order, warranty, invoicing, or parts experience is an asset; strong organization, communication, follow-through, and problem-solving skills are also important.
Skills
- Customer Service
- Communication
- Organization
- Attention To Detail
- Scheduling
- Work Order Management
- Warranty Claims Processing
- Invoicing
- Parts Coordination
- Data Entry
- Documentation
- Microsoft Office
- Problem-Solving
- Multitasking
- Administrative Support
- Teamwork
Benefits
- Career Development Opportunities
- Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Agriculture
- Logistics
Keywords
- Service Advisor
- Customer Service
- Work Orders
- Technician Scheduling
- Service Quotes
- Service Coordination
- Warranty Claims
- OEM Warranty
- Warranty Documentation
- Parts Coordination
- Parts Support
- Invoicing
- Purchase Orders
- Credits
- Credit-Card Expenses
- Data Entry
- Microsoft Office
- Administrative Support
- Service KPIs
- Agricultural Machinery
- CLAAS
- AGCO
- Customer Inquiries
- Documentation
- On-Call Schedule