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XT
Bilingual Lead Shunter
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- Full-time
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Senior Lead, Social Responsibility
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Sparwood, BC
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Director of Engineering
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Shift Supervisor
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Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
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Added 2 mins ago
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Practice Manager - Boundary Trails Dental Centre
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CT
AVP, Triangle & Loyalty
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As the AVP, Triangle Digital, you will lead the strategy, development and delivery of digital experiences that support the Triangle loyalty program and create value for customers across…
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Added 9 mins ago
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Store Manager
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Added 9 mins ago
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Added 9 mins ago
S-
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- Full-time
…Communications, Business Risk Management, Compliance, Technology, Operations, Risk, Legal, and other control functions, this role helps drive ECM business performance, enable growth, and…
Added 9 mins ago
I
Application Developer
IBM
Ottawa, ON
- $121,550 to $150,150 CAD / year
- Full-time
Solid understanding of bitwise operations, memory management, and performance optimization
Added 9 mins ago
LE
Quality Control Analyst - EN/KR Bilingual
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…combined with our culture of challenge and change, enables us to lead in today’s dynamic…

AgWest Ltd.

Shop Service Advisor (Neepawa)

Neepawa, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5–10 years of experience in the agricultural or heavy equipment industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

We are looking for an experienced and motivated Shop Service Advisor to lead our service operations and support our technicians in delivering exceptional customer service. This role is responsible for overseeing workflow within the shop service operations, ensuring repairs are completed efficiently, safely, and to the highest standard.

The ideal candidate is a strong leader with excellent organizational skills, mechanical knowledge, and a passion for customer satisfaction and team development.

What You’ll Do:

Lead and promote a safe, healthy, and environmentally responsible workplace.
Oversee daily workflow for shop and field service operations to maximize productivity and efficiency.
Act as a key contact for customer service requirements, scheduling repairs and service work accordingly.
Support technicians by providing guidance, troubleshooting assistance, and direction on repairs and work orders.
Create customer quotes and review invoices for accuracy, including warranty and customer-pay repairs.
Monitor work in progress and ensure jobs are completed on time and to quality standards.
Follow up with customers to ensure satisfaction and maintain strong working relationships.
Collaborate with Parts, Sales, and Administration teams to deliver seamless customer service.
Train, coach, and support team members through regular feedback and performance evaluations.
Conduct regular shop meetings and encourage continuous improvement initiatives.
Investigate and report workplace incidents or near misses while promoting safety awareness.
Identify operational issues and implement corrective actions to improve processes and efficiency.
Prepare employee schedules and manage departmental priorities to meet business objectives.
Resolve sensitive or complex customer concerns in a professional and timely manner.
Maintain positive morale and foster a respectful, team-oriented work environment.
Perform other duties as assigned.

What You Bring:

High School Diploma or equivalent required.
Mechanical experience across Agricultural, Truck, Heavy Equipment, or Lift divisions.
5–10 years of experience in the agricultural or heavy equipment industry.
Previous leadership or supervisory experience is considered an asset.
Strong organizational, multitasking, and problem-solving skills.
Excellent communication and leadership abilities with a collaborative approach.
Solid computer and mathematical skills.
Ability to work effectively in a fast-paced environment with changing priorities and deadlines.
Self-motivated with strong initiative and a positive attitude.

Working Conditions:

Workshop and office environment with standing, bending, and lifting required.
Occasional travel may be required.
Fast-paced environment with multiple priorities and deadlines.

Why Join Us?

Opportunity to lead and grow a skilled service team
Supportive and collaborative work environment
Career development and advancement opportunities
Be part of an organization committed to customer service and operational excellence

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

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More about this job

Responsibilities

Lead shop and field service operations by managing workflow, scheduling repairs, supporting technicians, and ensuring work is completed safely, efficiently, and to quality standards. Oversee customer service, quotes and invoices, team development, workplace safety, and process improvements.

Requirements

A high school diploma or equivalent is required, along with mechanical experience in agricultural, truck, heavy equipment, or lift divisions. The role calls for 5–10 years of agricultural or heavy equipment industry experience; leadership experience is an asset, as are strong organizational, communication, problem-solving, computer, and mathematical skills.

Skills

Mechanical Knowledge
Leadership
Team Development
Workflow Management
Customer Service
Repair Scheduling
Troubleshooting
Quote Preparation
Invoice Review
Warranty Repairs
Quality Control
Coaching and Training
Performance Evaluation
Workplace Safety
Problem-Solving
Organizational Skills

Benefits

Career Development Opportunities
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Agricultural Machinery
CLAAS Machinery
AGCO Brands
Agriculture
Heavy Equipment
Truck Service
Lift Equipment
Shop Service Operations
Field Service Operations
Repair Scheduling
Work Orders
Customer Quotes
Invoice Review
Warranty Repairs
Customer-Pay Repairs
Workflow Management
Technician Support
Troubleshooting
Quality Standards
Workplace Safety
Incident Reporting
Employee Scheduling
Performance Evaluations
Continuous Improvement
Customer Satisfaction
Parts and Service Coordination

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